Trouble Connecting (iOS)
If you are having trouble connecting your Oura Ring to your device, there are a few things you need to verify.
First, check that the device you are connecting your Oura Ring to has the latest iOS version. Tap Settings.
Scroll down and tap General.
Tap Software Update.
If you see this screen, an update is available. Tap Download and Install and follow the on-screen instructions to update your device's operating system. Once the update is complete, try reconnecting your Oura Ring.
Next, check your device's Bluetooth privacy settings. Go back to Settings, then tap Privacy.
Make sure Oura is enabled.
As a next step, verify if your device is running the latest version of the Oura app. To do this, tap App Store.
Tap on the account icon in the upper right-hand corner.
If an update for the Oura app is available, you will see it at the bottom of the screen. In this case, tap Update. Once the update is finished, open the Oura app and reconnect your ring.
If the previous steps haven't resolved the connectivity issue, try these troubleshooting steps.
First, place your Oura Ring on its charger. Make sure the charger is connected to a power source. The small light will begin pulsing when the ring is charging.
Then, tap Settings on your device.
Disable Bluetooth, wait for 5 seconds, then re-enable it.
If the previous steps haven't resolved the issue, restart the Oura app. To do this, you need to force close the app. Swipe up from the bottom of the screen and pause slightly in the middle. If you have an older iPhone model, double-tap the home button.
If the Oura app appears in the list of applications, swipe up to close it.
Open the Oura app once again.
If the problem persists, restart your device.
As a final attempt, you can try a hardware reset. Please note, a hardware reset should only be used as a final resort, as it may result in data loss.
Close the Oura app as shown in the troubleshooting steps above.
Place your Oura Ring on its charger. Make sure the charger is connected to a power source.
Tap the charger as firmly and quickly as possible on a table or surface several times. While tapping, make sure you keep the ring in its place with the help of your finger.
Wait one minute, then restart the Oura app and check if the connection has been established.