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Oura Member Care

Factory Reset an Oura Product

Factory resets may be useful for troubleshooting issues, transferring your Oura devices to a new user, or storing them for a period of time.

Oura Ring

Performing a factory reset will erase data stored on the ring itself, but any data synced to your Oura account or Oura on the Web will not be affected.

If you plan to use the ring again after the reset (for example, after troubleshooting), you'll need to pair it to your device again.

To perform a factory reset on an Oura Ring:

  1. Ensure that you have a stable internet connection
  2. Place your ring on the charger for a few minutes
  3. Open the Oura App and wait for the latest sync
  4. Back up your data:
    • Tap on the Icon Bars Menu menu in the upper-left corner of the home screen
    • Select Settings > Back up all data
  5. When the backup is complete, take your ring off the charger and place it on a flat surface
  6. Factory reset your ring
    • Tap the Icon Bars Menu menu in the upper-left corner > My Devices, or tap the  ring battery level icon battery icon in the upper-right corner to go directly to the My Devices page
    • Tap Factory reset
  7. When the factory reset is complete, leave the ring off the charger and keep it on a flat surface without moving it for two minutes. This allows the ring to enter power saving mode if you're storing the ring
  8. In your device's Bluetooth settings, remove your Oura Ring from the list of connected devices

Once you've completed the ring factory reset, your Oura App will display a "Connect your Oura Ring" message, indicating that the process is complete and your ring is now cleared of all previous data.

To re-sync your personal account data with your ring, tap Continue. To sync your data to a new ring, follow these instructions to set up a replacement ring.

Oura Ring Charging Cases

The charging case does not collect any personal data.

Soft Reset

You can perform a soft reset from the Oura App.

All Oura Ring Charging Cases

  1. Ensure that you have a stable internet connection
  2. Open the Oura App and wait for the latest sync
  3. Go to the My Devices page by tapping on the Icon Bars Menu.png menu in the upper-left corner or the Icon Ring Battery.png battery icon in the upper-right corner of the Today tab
  4. Select the charging case you want to reset under My Devices > Soft reset

Hard Reset

If you have connection issues and are unable to do a soft reset, you can do a hard reset from your Oura Ring Charging Case directly.

Oura Ring 5 Charging Case

  1. Open the lid
  2. Press and hold the side button for 10 seconds
  3. The LED will blink white twice. Release the button.
  4. The charging case will turn off but remain paired, and you can continue using it without re-pairing. 

Oura Ring 4 Charging Case

  1. Plug the charging case to a power source
  2. Open and close the lid three times
  3. Wait 10–20 seconds without touching the lid, leaving the charger plugged
  4. The LED will turn off and turn back on to indicate that the reset has been completed
  5. If you did not notice the LED turn off and turn back on, try unplugging the charger and start from step 1 again

Factory Reset

If a soft or hard reset doesn’t resolve your issue, you can try a factory reset. Note a Bluetooth connection is required when doing a factory reset on an Oura Ring 4 Charging Case.

All Oura Ring Charging Cases

  1. Remove your Oura Ring from the Oura Ring Charging Case
  2. If you're planning to ship the charging case, make sure it has at least 20–30% charge. If you're planning to store it at home, charge it to around 60%.
  3. Disconnect the charging case from the power source
  4. Open the charging case lid
  5. Go to the My Devices page by tapping on the Icon Bars Menu.png menu in the upper-left corner or the Icon Ring Battery.png battery icon in the upper-right corner of the Today tab
  6. Select the charging case you want to reset 
  7. Tap on "Remove device"
  8. Follow the in-app instructions to factory reset
  9. In your device's Bluetooth settings, remove your charging case from the list of connected devices

Oura Ring 5 Charging Case

You can also do a factory reset using the side button.

  1. Open the lid
  2. Press and hold the side button for 15 seconds
  3. The LED will blink amber three times. Release the button
  4. The charging case will be unpaired from your phone
  5. In your device's Bluetooth settings, remove your charging case from the list of connected devices

Note: 

  • The button can’t be used to reset the case when the charger lid is closed
  • Pressing the button for longer than 20 seconds does not perform any action
     

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Factory Reset an Oura Product | Oura Member Care