Known Issues
Use this list to see if an issue affecting your Oura Ring or app is already known. Our team updates this list on a weekly basis and will remove fixed issues after 45 days. Use the statuses below as a reference.
Fixed • the issue has been resolved
In Progress • our team is aware of the issue and is actively working on a fix
Open • the issue is either new or simply a product imperfection
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Issue | Ring only syncs when placed on the charger
Affecting | Oura Android Version 3.9.2 & Firmware 3.9.4-3.9.6
Status | In Progress •
Description: The ring will only sync data when placed on the charging station, acting as if in airplane mode when off of the charger. The resulting issue is a disconnection between the ring and the app when the ring is off the charger.
Workaround(s): Place the ring on the charger in order to sync. No other workarounds at this time.
Affected Devices: Androids OS 6 & 7
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Issue | Total Sleep and Sleep Stages showing “0h, 0m”
Affecting | Oura iOS version 3.9.2
Status | In Progress •
Description: All days before the 3.9.2 app update are showing “Total Sleep”, “REM Sleep” and “Deep Sleep” contributors at 0 hours and 0 minutes slept.
Workaround(s): The web browser is unaffected and should show complete and accurate data. Visualizations (bar graphs) convey accurate optimizations in-app, although the text is incorrect (eg. “0 hrs, 0 min”).
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Issue | Graphs & Sleep Data missing
Affecting | Oura iOS Version 3.9 & 3.9.1 & Firmware 3.9.6
Status | Fixed •
Description: Some users have reported losing previous sleep data and graphs after updating their app.
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Issue | Intermittent Bluetooth Connection
Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6
Status | In Progress •
Description: Some users have experienced intermittent connection between their Oura Rings and the Oura app.
Workaround(s): Try the options below, in order.
- Force quit the Oura app (ensuring it's closed in the background).
- Restart your device and re-establish Bluetooth connection.
- Clear your Bluetooth cache.
- Reset your device's network settings
Affected Devices: Google Pixel, Huawei Honor (7, 7 Lite, & 10), Nokia (6, 8, & 8 Sirocco), OnePlus (3T, 5T, 6, & 6T), Samsung Galaxy (A4, S7, S10, S20)
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Issue | Ring Firmware Update Issues
Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6
Status | In Progress •
Description: Firmware updates may fail if connection is interrupted, or your Oura Ring battery level is below 50%.
Workaround(s):
- • Visit this article for troubleshooting help.
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Issue | Ring Stuck in Airplane Mode
Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6
Status | In Progress •
Description: The ring experiences difficulty disabling Airplane Mode.
Workaround(s):
- • First place the ring onto the charger and verify that the light on the charger is on.
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Issue | Slow Synchronization of Sleep Data
Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6
Status | In Progress •
Description: Some users have experienced slow syncing speeds between their Oura Rings and the Our app. Different combinations of Android versions and device manufacturers have had minor impacts on Bluetooth connectivity. In general, all Android devices have subtle differences in electronic components—these can affect performance with other apps.
Workaround(s): Follow the steps below, in order.
- Force quit the Oura app (ensuring it's closed in the background).
- Reopen the Oura app and attempt to sync.
- Restart your device and re-establish Bluetooth connection.
- Reopen the Oura app and attempt to sync.
Affected Devices: Huawei Honor (8, & 10), Huawei (P8 Lite, & P20 Pro), OnePlus (3T, 5T, 6, & 6T), Samsung Galaxy (A4, S7, S10 & S20)
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Issue | Connectivity Issues Linked to Battery Optimization Settings
Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6
Status | Open •
Description: Some users have experienced ring connectivity issues as a result of battery optimization settings being enabled. These optimization settings can also interfere with the delivery of notifications. Please note that this issue isn't specific to Oura. Many applications experience similar interference as a result of battery optimization settings (e.g., low power mode) being enabled.
Workaround(s):
- • Disable the battery optimization settings for the Oura app in your device's settings.
Affected Devices: Google Pixel, Xiaomi, Huawei, Samsung (S8, S9, S10 & S20)
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Issue | Workouts Not Importing From Google Fit
Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6
Status | In Progress •
Description: Some users have experienced trouble when importing workouts from Google Fit. These difficulties may still occur despite having set up the Google Fit integration correctly in Oura. More on Oura's Google Fit integration can be found here.
Workaround(s): Edit the activity title in Google Fit. To do so, follow these steps:
- Open Google Fit
- Tap 'Journal'
- Tap the pencil icon in the upper right-hand corner.
- Tap 'Activity title' and enter a new title of your choosing.
- Tap 'Save'. The workout should import after being verified.
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Issue | Activity in Oura Not Tracked From 00:00 - 04:00
Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6
Status | Open •
Description: Technical limitations of the current app version prevent Oura from tracking activity during these hours of the day. Activities cannot be manually added between these times either.
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Issue | Tags Cannot Be Deleted From Rest Mode
Affecting | Oura Android Version 3.9.1 iOS Version 3.9.0 & Firmware 3.9.6
Status | In Progress •
Description: Tags created when Rest Mode is enabled, including the Rest Mode tag and additional promoted tags, cannot be deleted retroactively.
Workaround(s): There are no workarounds at the moment, but the process below can be used to delete tags associated with Rest Mode.
While Rest Mode is still enabled:
Go to the menu 
> Rest Mode 
> Turn off Rest Mode > End and delete tags > Got it.
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Issue | Data Discrepancies Between the Oura App and Oura on the Web
Affecting | Oura Android Version 3.8.1 | iOS Version 3.9.0 & Firmware 2.50.5
Status | Fixed •
Description: Some users may see minor differences in their data in the Oura app, and the Oura on the web interface. These differences can be attributed to rounding errors or different time parameters. If you've just set up your Oura Ring, these discrepancies may appear. If you see these discrepancies, rely on data from the Oura app until our team has implemented a fix.
