Use this list to see if an issue affecting your Oura Ring or app is already known. Our team updates this list on a weekly basis and will remove fixed issues after six months. The newest issues can be viewed at the top of the page, with more details and/or workarounds found below. To find a specific issue, use the search function on your browser.
Use the statuses below as a reference.
Open • the issue is either new or simply a product imperfection.
In Progress • our team is aware of the issue and is actively working on a fix.
Fixed • the issue has been resolved.
|
CRITICAL KNOWN ISSUES |
|
Issue 1637| Automatic Activity Detection (AAD) not showing activities properly in the Oura App Affecting | Android Users Status | Open • October 2023 |
|
Issue 1012| Strava syncing the incorrect distance in Oura App Affecting | Gen 3 Users Status | Open • October 2023 |
|
Issue 1598 | Restorative time missing from DHR graph Affecting | Android Users Status | Open • October 2023 |
****See more details of each individual issue below****
Open Issues
------------------------------
Issue 1394| Restful periods recorded too early, or too late
Affecting | iOS users (Gen 2)
Status | Open •
Description: Members are reporting issues with restful periods appearing in the future and restful periods being added in the past. Currently under investigation.
------------------------------
Issue 1637 | Automatic Activity Detection (AAD) not showing activities properly in the Oura App
Affecting | Android Users
Status | Open •
Description: Members are reporting some activities are showing with Automatic Activity Detection (AAD) in the Oura App
------------------------------
Issue 1012 | Strava syncing the incorrect distance in Oura App
Affecting | Gen 3 Users
Status | Open •
Description: Members are reporting Strava syncing wrong distance to the Oura App.
------------------------------
Issue 1598 | Restorative time missing from DHR graph
Affecting | Android users
Status | Open •
Description: Members are reporting that restorative time is not shown in the DHR graph or in the history as it has been previously shown.
------------------------------
Issue 500 | Ring goes into Restricted Mode
Affecting | Gen3 Users
Status | Open •
Description: Members have reported that the ring goes into restricted mode
Workaround(s):
If you are prompted with a 'Restricted Mode' pop-up box, please follow the instructions below to get out of Restricted Mode by resetting your ring to its original factory settings.
- Make sure your ring is off the charger and on a flat surface
- Tap 'Factory reset' from pop-up box > once reset completes, tap 'OK' > prompts to set up a new ring.
- Place your ring on the charger
- Tap 'Continue' > an image of your ring model and size will appear > 'Connect.'
Note: Unsynchronized data collected by the ring will be lost when resetting your ring to its original factory settings. Data history already synced to the Oura App will not be affected.
------------------------------
Issue 277 | Naps that occur shortly after the wake-up time (Morning naps) are not showin
Affecting | Gen2, Gen3 users
Status | Open •
Description: Morning naps are not showing up in app. This issue is known, and currently under investigation.
May 29, 2023
------------------------------
Issue 842 | Automatic Activity Detection (AAD) Route information missing on iOS devices
Affecting | iOS users
Status | Open •
Description: Despite the Oura app being open in the background, and settings allowing location tracking, the route is not displayed after a workout.
Additional information:
-
Our software engineering team has investigated this issue further and came to the conclusion that this issue happens on the phone's side. The Oura App gets the location data from the phone, and this issue occurs when the phone does not provide enough location data. As a result, the Oura App is not able to create the route. Unfortunately, there is nothing we can do about this from our side.
May 8, 2023
------------------------------
Issue 1262 | Oura app isn't showing the correct battery %
Affecting | Gen 3 Users
Status | Open •
Description: The app lists an incorrect percentage while on charger.
Workaround(s):
- Take the ring off the charger to view the battery percentage
April 17, 2023
------------------------------
Issue 735 | Gen3 Charger flashes red
Affecting | Gen3 Users
Status | Open •
Description: Users have reported that the charger light flashes red when attempting to charge their ring.
Workaround(s):
- Take the ring off the charger and place the ring back on the charger
- Attempt a Factory Reset in the app
- If the issue persists, please submit a ticket stating you have attempted the steps in this article
March 2023
-----------------------------
Issue | Unable to take Gen3 Ring into use
Affecting | Gen 3, Both iOS and Android Users
Status | Open •
Description: The ring does not appear when trying to set up Gen3
Workaround(s):
- Place your old ring on the charger and ensure it’s charging
- Open the Oura App and tap the spinning ring in the upper right-hand corner of the Home tab
- Swipe left
- Scroll down to "Tools" and tap "Set up new ring"
- Please select the option to "Factory reset current ring." Leave your old ring on its charger until the factory reset is complete. Go to your phone's Bluetooth settings, and remove your ring from your listed connected devices. Note: if your old ring is lost or no longer functional, you can skip the factory reset and proceed with "Set up a new ring instead"
- Once your factory reset is complete, take your old ring off the charger and place your new ring on the charger. If you skipped the factory reset, proceed with placing your new ring on the charger. Select "Setup new ring" to pair your new ring and app
If your new and old ring are both connected to your device and you don't see your newest ring generation appear, please tap "This is not my ring." From there, you can select between connected options.
If you are unable to find your Gen3 ring, please try using your Gen2 charger for the set up process.
If these options fail, please contact us for further assistance.
February 2023
------------------------------
Issue 765 | Connectivity Issues Linked to Battery Optimization Settings
Affecting | Android Version 3.9.1 & Firmware 3.9.6
Status | Open •
Description: Some users have experienced ring connectivity issues as a result of battery optimization settings being enabled. These optimization settings can also interfere with the delivery of notifications. Please note that this issue isn't specific to Oura. Many applications experience similar interference as a result of battery optimization settings (e.g., low power mode) being enabled.
Workaround(s):
- Disable the battery optimization settings for the Oura App in your device's settings.
Affected Devices: Google Pixel, Xiaomi, Huawei, Samsung (S8, S9, S10 & S20)
March 2022
------------------------------
Issue | Activity in Oura Not Tracked From 00:00 - 04:00
Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6
Status | Open •
Description: Technical limitations of the current app version prevent Oura from tracking activity during these hours of the day. Activities cannot be manually added between these times either.
2022
------------------------------
Issue 525 | Tags Cannot Be Deleted From Rest Mode
Affecting | Oura Android Version 3.9.1 iOS Version 3.9.0 & Firmware 3.9.6
Status | Open •
Description: Tags created when Rest Mode is enabled, including the Rest Mode tag and additional promoted tags, cannot be deleted retroactively.
Workaround(s): There are no workarounds at the moment, but the process below can be used to delete tags associated with Rest Mode.
While Rest Mode is still enabled:
- Go to the menu
- Rest Mode
- Turn off Rest Mode
- End and delete tags
- Tap "Got it*
April 5, 2022
In Progress Issues
------------------------------
Issue 1347 | Apple watch corner complications — scores cut off
Affecting | iOS 16.3 and watchOS 9.3.1, Apple Watch Series 5
Status | In Progress •
Scores may be cropped off on the watch face when using corner complications. This is an Apple bug.
Workaround(s):
- Update the watch OS
- Force quit the iPhone and force quit the Apple watch app
- Open the Apple Watch app
- Open the Oura App and sync your ring
June 7, 2023
------------------------------
Issue 1353 | Android - Calories from (all) workouts are not taken into account correctly in the goal progress
Affecting | Android devices, Gen 3
Status | In Progress •
Description: Some users have experienced an issue with a workout being added and the calories are not reflected in the Goal Progress.
May 3, 2023
------------------------------
Issue 1382 | No Body Clock Card on Home Tab
Affecting | Both iOS and Android Users
Status | In Progress •
Description: Body Clock Card missing from the home tab
If the Body Clock or chronotype is not appearing in your app, please note that this feature is only available to Gen 2 and Gen 3 members with active memberships.
Additionally, these conditions must be met for chronotype data to display:
- At least 90 days of past Oura data, containing at least 30 long sleep periods (i.e. of more than three hours each)
- Ring worn properly (a tight enough fit, with sensors on the palm side of your finger), to guarantee complete data gathering
- Data collected within the same timezone (or +/- 60 minutes difference)
- Ring must be synced with the app at least once a week
- Ring must be consistently worn during day and night, because daytime readings also contribute to chronotype calculation
Workaround(s):
- We are currently working on a fix for this issue. In the meantime, ensure you continue updating your firmware to the latest version, as we are constantly making improvements.
April 19, 2023
------------------------------
Issue | Android OS 13 Connection Failed
Affecting | Android OS 13
Status | In Progress •
Description: "Connection failed" error message appears in the Oura App after updating the software to 13.0.0_r24.
Workaround(s):
- Reboot (Power off/on) the Android device
------------------------------
Issue | Blood Oxygen Monitoring results not displayed
Affecting | Firmware version 2.8.34
Status | In Progress •
Description: Average Blood Oxygenation (SpO2) data and Breathing Regularity data were not recorded due to low battery, despite the ring being charged.
Workaround(s):
- Click on the Menu
- Tap Breathing Regularity
- Turn Blood Oxygen Sensing Off
- Turn Blood Oxygen Sensing On
December 16, 2022
------------------------------
Issue 522 | Google Fit not syncing
Affecting | Android members
Status | In Progress •
Description: Android member are unable to use Google Fit and sync workouts.
Workaround(s):
- Go to the Settings menu in the Oura App. Toggle off all the options for Google Fit, and then turn them back on
2022
------------------------------
Issue 111 | Ring Stuck in Airplane Mode
Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6
Status | In Progress •
Description: The ring experiences difficulty disabling Airplane Mode.
Workaround(s):
- Place the ring onto the charger and verify that the light on the charger is on
- Force closing and relaunching the app should resolve the issue
2022
------------------------------
Issue 393 | Slow Synchronization of Sleep Data
Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6
Status | In Progress •
Description: Some users have experienced slow syncing speeds between their Oura Rings and the Our app. Different combinations of Android versions and device manufacturers have had minor impacts on Bluetooth connectivity. In general, all Android devices have subtle differences in electronic components—these can affect performance with other apps.
Workaround(s):
- Force quit the Oura App (ensuring it's closed in the background)
- Reopen the Oura App and attempt to sync
- Restart your device and re-establish Bluetooth connection
- Reopen the Oura App and attempt to sync
Affected Devices: Huawei Honor (8, & 10), Huawei (P8 Lite, & P20 Pro), OnePlus (3T, 5T, 6, & 6T), Samsung Galaxy (A4, S7, S10 & S20)
Fixed Issues
------------------------------
Issue 1501 | "Update your Health data" notification stays on the front page even when permissions are given
Affecting | iOS devices
Status | In Progress •
Description: The "Update your Health data" notification remains on the front page after permissions are granted by members.
Workaround(s): Tap “Update Health” to view the new permissions, which you can accept or reject. After that, the card will disappear.
August 23, 2023
------------------------------
Issue 1559 | Health Connect Card is unable to be removed.
Affecting | Android Users
Status | Fixed •
Description: Android Members are unable to remove the card regarding Health Connect.
Workaround:
To fully remove the message in the Oura App you must update Health Connect, download the Health Connect (Beta) on the device first, and follow the instructions below.
-
Open the app on the device.
-
Look for the notification and tap on it to open the details.
-
See an option to "Update." Tap on the "Update" button.
-
This will take user to a screen where you can review and adjust the permissions associated with the notification.
-
Makes selection by either accepting or rejecting the permissions, as applicable.
-
After making the choice, the notification should be successfully removed from the app.
Once completed troubleshooting steps, user can now make the decision to keep or remove Health Connect.
------------------------------
Issue 1577 | App shows "Connection failed" when setting up a brand-new ring
Affecting | Android users
Status | Fixed •
Description: There have been a few reports where the members are not able to set up their Oura Ring with an Android phone. The App shows the error message “Connection failed,” which persists even after rebooting the phone.
The charger is blinking blue when the ring is placed on it.
------------------------------
Issue 1614 | App freezes at launch
Affecting | Android Users
Status | Fixed •
Description: Some Android users are experiencing the App freezing at the blue Oura Logo screen. We are currently working on a fix, stay tuned.
October 2023
------------------------------
Issue 1581 | Oura Apple Watch Complications not working with watchOS 10
Affecting | watchOS 10 users
Status | Fixed •
Description: Oura's Apple Watch complications show an empty blank space after updating to watchOS 10.
Solution: Update your Oura App to the latest app version:
- Force close your Oura app if it’s open in the background.
- Visit the App Store (iOS) and search for the ‘Oura’ application.
- Click on the ‘Update’ button to download the newest version of the app. If the app is already updated the button will be ‘Open’.
- Verify that you have version 4.13.5 of the application. This can be seen below the ‘What’s New’ title.
- Once the app finishes downloading and updating, launch the app
------------------------------
Issue 1579 | Oura Widgets not working with iOS 17
Affecting | iOS 17 users
Status | Fixed •
Description: Members are not able to add or see Oura Widgets on the lock/home screen and on Apple Watch.
Solution: Update your Oura App to the latest app version:
- Force close your Oura app if it’s open in the background.
- Visit the App Store (iOS) and search for the ‘Oura’ application.
- Click on the ‘Update’ button to download the newest version of the app. If the app is already updated the button will be ‘Open’.
- Verify that you have version 4.13.5 of the application. This can be seen below the ‘What’s New’ title.
- Once the app finishes downloading and updating, launch the app
------------------------------
Issue 1486 | Connectivity issues with Specific Android devices : Ring only connects when on the charger ** scroll to TOP to see more details **
Affecting | Android devices, Version 13. Gen3 users
Status | Fixed •
Description: The ring will connect only when on the charger and very close to the phone after the Samsung Security Patch released July 2023 within Android version 13. This especially affects Samsung A53, A33, or A52 devices.
Workaround(s):
-
Put the ring on the charger to enable a connection between the ring and the app
-
Keep the ring very close to the phone (touching)
Solution:
- Make sure your phone is fully charged and connected to Wi-Fi.
- From the Settings screen, scroll to and select Software Update.
- Select Check for updates, then OK.
- Follow the on-screen prompts to download and install the update. The phone automatically restarts once the new software successfully installs
*Please note that software updates are usually released gradually. If the software update is not available for you yet, please be reassured that it will become available within the next few days.
June 27, 2023
------------------------------
Issue 1514 | No sleep data appears due to firmware update failing on new and replacement rings. ** scroll to TOP to see more details **
Affecting | Gen3 members on firmware v2.7.14, app version 4.12.4
Status | Fixed •
Description: When setting up either a brand new ring or a replacement ring, (with Factory Firmware 2.7.14) some users have reported that they are not able to install the latest firmware update.
1. No sleep data appears in the app.
2. Members report being unable to update to the latest firmware version on a new ring.
3. When accessing blood oxygen sensing settings from the menu, a prompt to update appears, but the firmware update does not succeed.
Solution: Update your Oura App to the latest app version:
- Force close your Oura app if it’s open in the background.
- Visit the App Store (iOS) and search for the ‘Oura’ application.
- Click on the ‘Update’ button to download the newest version of the app. If the app is already updated the button will be ‘Open’.
- Verify that you have version 4.12.5 of the application. This can be seen below the ‘What’s New’ title.
- Once the app finishes downloading and updating, launch the app
- Once the ring is connected, you will be prompted to update your firmware on the ‘Home’-view. This will allow your ring to resume collecting and displaying your sleep data.
July 20, 2023
------------------------------
Issue 1504 | New and replacement rings fail to connect
Affecting | Gen3 members on firmware v2.7.14, app version 4.12.4 * scroll to TOP to see more details *
Status | Fixed •
Description: Rings don't advertise a connection, or they show up in Restricted Mode/ Factory reset but fail to connect.
Solution:
- Ensure you’re on the latest version of the Oura App (4.12.4 in the App Store)
- Set your ring on the charger to charge it for around 15 minutes, and keep the ring on the charger during the connection process. This ensures the battery charge is sufficient to update the firmware.
- Open your device Bluetooth list to look for possible pairings with the name (Oura_*****) or (Y*****) and remove them if pairing exists.
- Log into the Oura App and sync data by clicking "Begin." If you’re already at the "Connect your Oura Ring" stage, skip this step
- Start the connection process by clicking "Set up ring"
- From the "Rings near you" view, choose the ring with the correct model, size, and text (ab:cd:ef:01:23:45) underneath it.
- When the "Bluetooth Pairing Request" prompt opens, click "Pair"
- A "ring pairing failed’ prompt will appear. Click "Try again"
- Click "Set up ring" again on the "Connect your Oura Ring" view
- Choose your ring with the correct model and size again. (Note: This time, the text will have changed from ab:cd:ef:01:23:45 to a0*****)
- The ring will connect. This could take a few minutes
- After the ring is connected, follow the instructions provided in the Oura App.
July 20, 2023
------------------------------
Issue 1397 | Body Clock card says 'No data from last night' when there is sleep data available
Affecting | Gen 3 users, Both iOS and Android Users
Status | Fixed •
Description: The Body Clock Card states that 'No sleep data from last night', when there is sleep data available
Keep in mind, these conditions must be met for chronotype data to display:
- At least 90 days of past Oura data, containing at least 30 long sleep periods (i.e. of more than three hours each)
- Ring worn properly (a tight enough fit, with sensors on the palm side of your finger), to guarantee complete data gathering
- Data collected within the same timezone (or +/- 60 minutes difference)
- Ring must be synced with the app at least once a week
- Ring must be consistently worn during day and night, because daytime readings also contribute to chronotype calculation
Workaround(s):
- We are currently working on a fix for this issue. In the meantime, ensure you continue updating your firmware to the latest version, as we are constantly making improvements.
April 11, 2023
------------------------------
Issue | App crashes when attempting to open
Affecting | Android version 4.5.1
Status | Fixed •
Description: When opening the app, the Oura App will crash and close.
- Un-install the Oura App
- Re-install the Oura App from the app store
November 30, 2022
------------------------------
Issue | Users are unable to connect to their new device
Affecting | iOS users
Status | Fixed •
Description: Users receive a "Something went wrong" error message when trying to connect their ring to a new phone that was restored from a iCloud backup.
Workaround(s):
- Un-install the Oura App
- Re-install the Oura App from the app store
August 24, 2022
------------------------------
Issue | Intermittent Bluetooth Connection
Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6
Status | Fixed •
Description: Some users have experienced intermittent connection between their Oura Rings and the Oura App.
Workaround(s):
- Force quit the Oura App (ensuring it's closed in the background)
- Restart your device and re-establish Bluetooth connection
- Clear your Bluetooth cache
- Reset your device's network settings
Affected Devices: Google Pixel, Huawei Honor (7, 7 Lite, & 10), Nokia (6, 8, & 8 Sirocco), OnePlus (3T, 5T, 6, & 6T), Samsung Galaxy (A4, S7, S10, S20)
June 2021
------------------------------
Issue 521 | Active Calorie burn miscalculations
Affecting | iOS
Status | Fixed •
Description: Calories from imported workouts are not taken into account for Active Calorie burn, even when shown on workout entries.
Workaround(s):
- Keep the app open the background (do not force close the app)
- Edit the imported workout as this may resolve the issue
April 12, 2023
------------------------------
