You can use this list to see if an issue affecting your Oura Ring or App is already known. Our team updates this list weekly and will remove fixed issues after six months. The newest issues can be viewed at the top of the page, and more details and/or workarounds can be found below. To find a specific issue, use the search function on your browser.
You can use the statuses below as a reference, and as a shortcut to jump to the case.
Open • the issue is either new or simply a product imperfection.
In Progress • our team is aware of the issue and is actively working on a fix.
Fixed • the issue has been resolved.
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CRITICAL KNOWN ISSUES **See wraparounds and more details of each individual issue below** |
Issue 2353 | Symptom radar shows a resting heart rate of 255Affecting | iOS / Android Users Status| Open• |
Issue 1997 | Step calculation seems to be inaccurate - underreported step count shown in the app.Affecting | iOS / Android Users Status| Open• |
Issue 2277 | Daytime Stress Feature not functioning after performing Bluetooth Security Update.Affecting | iOS Users Status| Fixed• |
Open Issues
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Issue 2353 | Symptom radar shows a resting heart rate of 255
Affecting | iOS / Android Users
Status | Open •
Description: We are aware of the issue that causes the Symptom Radar to show an erroneous RHR value of 255bpm and want to assure you that our team is actively working on a solution.
Workaround(s): TBD
March 2025
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Issue 1997 | Step calculation seems inaccurate - underreported step counts shown in the app.
Affecting | iOS / Android Users
Status | Open •
Description: Some members are experiencing inaccuracies in the step count listed on the app
Workaround(s): TBD
February 2025
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Issue | The Chronotype Card incorrectly shows in the app for a 24-hour period.
Affecting | iOS Users
Status | Open •
Description: The Chronotype Card incorrectly shows in the app for a 24-hour period after the latest App update.
Workaround(s): TBD
January 2025
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Issue | Daylight Savings Time
Affecting | iOS/Android users
Status | Open •
Description: We are aware of a bug affecting data on the night of the Daylight Savings Time Change. You may notice an hour shift in your data.
October 2024
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Issue | Connection Failure while on Firmware 3.0.1
Affecting | iOS/Android users
Status | Open •
Description: Unable to successfully connect to Oura App while on FW 3.0.1
Workaround(s):
October 2024
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Issue UX | Unable to edit or delete tags from past days
Affecting | Android users App version 6.0.0 and newer
Status | Open • TBD
Description: Unable to edit or delete tags from past days due to the full calendar timeline not being available yet.
Workaround(s):
October 2024
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Issue | iOS 18 New App Lock Feature
With the release of iOS 18, Apple introduced a new App Lock feature designed to enhance privacy and security. This feature allows users to lock individual apps with Face ID or Touch ID.
After enabling, users have reported that quick actions and widgets from Oura no longer appear on their home screens or lock screens.
Affecting | iOS Users on iOS 18
Status | Open •
Workaround(s): Disabling the App Lock for Oura can help restore normal functionality until a solution is available.
September 2024
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Issue 1545 | SpO2 showing dash line (Delayed by one day)
Affecting | Android Users
Status | Open •
Workaround(s): The data is delayed by one day. The current day's data will be available the following day.
April 2024
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Issue 935 | App wrongly reporting "no significant movement"
Affecting | Gen 3 Users
Status | Open •
Description: Members report being awake and active, but the app reports "no significant movement." Awake time has been marked in the app.
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Issue 4739 | Gen 2 ring users / Members with Unverified Account email - unable to log into the Oura Application
Affecting | Gen 2 Users / Members with unverified Account email
Status | Open •
Description: Users are finding it difficult to log in and use the app, Gen 2 users, Members switching devices, or attempting to log into the app. This is due to the account email not being a verified email address.
Workaround(s):
1. Click 'Send setup email' in the App and verify your account on the web page by entering your password. After that, you should be redirected to the complete page and be able to log in to the App.
2. If that doesn't help, log into Oura on the Web and verify your email address by going to My Account—Account Settings. Ensure there is a green check mark by your email address.
January 2024
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Issue 277 | Naps that occur shortly after the wake-up time (Morning naps) are not showing
Affecting | Gen2, Gen3 users
Status | Open •
Description: Morning naps are not showing up in the app. This issue is known and currently under investigation.
May 29, 2023
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Issue | Unable to take Gen3 Oura Ring into use
Affecting | Gen 3, Both iOS and Android Users
Status | Open •
Description: The ring does not appear when trying to set up Gen3
Workaround(s):
- Place your old ring on the charger and ensure it’s charging
- Open the Oura App and tap the spinning ring in the upper-right corner of the home screen
- Swipe left
- Scroll down to "Tools" and tap "Set up new ring"
- Please select the option to "Factory reset current ring." Leave your old ring on its charger until the factory reset is complete. Go to your phone's Bluetooth settings, and remove your ring from your listed connected devices. Note: if your old ring is lost or no longer functional, you can skip the factory reset and proceed with "Set up a new ring instead"
- Once your factory reset is complete, take your old ring off the charger and place your new ring on the charger. If you skipped the factory reset, proceed with placing your new ring on the charger. Select "Setup new ring" to pair your new ring and app
If your new and old rings are connected to your device and you don't see your newest ring generation appear, please tap "This is not my ring." From there, you can select between connected options.
If you can't find your Gen3 ring, please try setting it up using your Gen2 charger.
If these options fail, please don't hesitate to contact us for further assistance.
February 2023
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Issue | Activity in Oura Not Tracked From 00:00 - 04:00
Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6
Status | Open •
Description: Technical limitations of the current app version prevent Oura from tracking activity during these hours of the day. Activities cannot be manually added between these times either.
2022
In Progress Issues
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Issue 2064 | Not receiving account setup verification code email when taking ring into use.
Affecting | iOS/Android users
Status | In Progress •
Description: When setting up a new Oura Ring and creating an account, some members may not receive the email containing the account setup verification code. This is due to high traffic on the email servers, which may result in the email not being sent.
Workaround(s):
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Issue 2176 | OnePlus devices with Android 15 can't reconnect
Affecting | Android users
Status | In Progress •
Description: OnePlus devices seem to not connect again after the first initial connection was established.
Workaround(s): Toggle off Bluetooth, then turn Bluetooth back on.
After toggling back on, the Bluetooth connection should be re-established.
November 2024
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Issue 1693 | HR/HRV Missing after completing a Headspace meditation session
Affecting | Gen 3 Users
Status | In Progress •
Description: HR/HRV will be missing from the Headspace meditation session, which is estimated to happen 20% of the time.
Workaround(s): Attempt to record another Headspace session in Explore
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Issue 1682 | Sleep or Readiness scores not recorded after setting up a replacement ring
Affecting | iOS
Status | In Progress •
Description: Members cannot see their sleep or readiness scores after setting up a replacement ring.
Workaround(s):
Re-install the Oura App
First, do a full backup of your data:
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Open the Oura App and wait for the latest sync.
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Tap the menu icon (☰) in the upper-left corner of the home screen.
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Tap "Settings."
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Under Account, select "Back up all data."
After that
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Launch your iPhone's Settings app
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Tap "General," and then "iPhone Storage"
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From the iPhone Storage screen, tap on the Oura App
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Tap "Delete App" to remove it
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After that, go to the App Store and re-install it
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Issue 1012 | Strava syncing the incorrect distance in Oura App
Affecting | Gen 3 Users
Status | In Progress •
Description: Members are reporting Strava syncing the wrong distance to the Oura App.
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Fixed Issues
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Issue 1990 | Latency when confirming Automatic Activity Detection (AAD)
Affecting | Android users
Status | Open •
Description: Android Members can experience a lag in the time it takes for workouts to post when using Automatic Activity Detection (AAD). Once the activity is seen, it can be accepted.
Workaround(s): We recommend checking back on the same day the activity was done to confirm.
July 2024
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Issue 2275 | Daily Sleep and Daily Readiness metrics are missing from the App
Affecting | Android Users version 6.1.6
Status| Fixed •
Description: You might notice Readiness and Sleep data are missing in the App
Workaround(s):
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Go to the Sleep tab in the app.
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Scroll down to your sleep stage diagram.
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Select the Edit bedtime button.
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Make any simple change there and select 'Done'
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You should see your data show on the home screen now.
February 2025
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Issue 2045 | The walking test fails and is not saved to the Cardio Capacity Report
Affecting | iOS/Android users
Status | Fixed •
Description: The walking test fails and is not saved to the data summary. It will initially appear as walking on the app but not on the Cardio Capacity report (iOS).
Workaround(s): n/a
September 2024
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Issue 2227 | Oura App is unable to re-connect after enabling Bluetooth security update
Affecting | iOS/Android users
Status | Fixed •
Description: Oura App cannot reconnect after the Bluetooth security update is enabled and the ring is re-onboarded. Oura App shows a continuous spinning ring icon in the top right-hand corner.
Workaround(s):
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Force Close and re-open Oura App
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iOS:
1.) Go to your phone’s home screen.
2.) Swipe up from the bottom of the screen (For iOS devices with a Home button, double tap the Home button).
3.) Scroll through the app previews until you find the Oura App preview (It should be the first preview).
4.) Swipe up on the Oura App preview to close the app.
5.) Relaunch the Oura app.
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Android
1.) Open your phone’s ‘Settings’ App.
2.) Tap on ‘Apps’ or ‘Apps & Notifications’.
3.) Tap on the Oura application icon.
4.) Tap the ‘Force Stop’ icon.
5.) Tap ‘Ok’ to confirm that you want to close the app.
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iOS:
- Go to the "My Oura Ring" page by tapping the menu icon in the upper left-hand corner within the Today tab or Tap the circular battery Icon in the upper right-hand corner within the Today Tab
- Tap "Set up a new Ring"
- Go to your device's Bluetooth settings and remove "oura_<address>" or "Oura Ring Gen 3" if present
- Follow the Oura in-app instructions to go through the ring connection process
January 2025
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Issue 2142 | Charger light indications are not working during onboarding/charging (ring connects and works fine)
Affecting | Oura Ring 4 users
Status | Fixed •
Description: We have identified an issue in the firmware of a small percentage of Oura Ring 4 rings, which may prevent the LED lights on your charger from functioning as expected.
Workaround(s):
November 2024
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Issue 2029 | Activity shows zero after Rest Mode has been disabled
Affecting | iOS users
Status | Fixed •
Description: Some members are experiencing missing activity scores after Rest Mode has been disabled.
Workaround(s): Switching Rest Mode on and off can help reset it.
September 2024
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Issue 2135 | Error loading data message persists in Cycle Insights
Affecting | iOS users
Status | Fixed •
Description: Error showing on Cycle Insights page
Workaround(s):
If you see an error in the Cycle Insights detail view, try the following:
-
- Ensure your device has a strong network connection
- Relaunch the Oura App
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Log a new period:
- Click the plus (+) icon in the bottom right corner of the Today tab
- Update the period start date so it's scheduled at least 12 days before or after your most recently logged period
- This will restart the Cycle Insights algorithm and eliminate the error
- You can delete the new period if needed once the Cycle Insights are working again
November 2024
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Issue 1784 | Period of historical Activity Data missing after connecting a new Ring
Affecting | iOS and Android Users
Status | Fixed •
Description: Members's activity data disappears after upgrading to Oura Ring 4.
Workaround(s):
Update your Oura App:
iOS: Version 6.0.4
Android: Version 6.0.5
- After updating, log out and log back in:
- Tap the menu in the top left corner
- Select “Settings”
- Scroll to the bottom and tap “Sign out”
- Sign back in with your account details
October 2024
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Issue 1739 | The Ring will not connect to a new phone - from an Android to an iOS device
Affecting | Gen 3 Users
Status | Fixed •
Description: Members cannot switch their ring from an Android phone to an iPhone (iOS), so the ring will not connect.
Workaround(s):
- Delete the Oura App from your iPhone
- Remove the Bluetooth pairing between the Oura Ring and the iPhone
- Place the ring on the charger
- Re-install the Oura app on your Android phone
- Follow the instructions in the Oura app to connect your ring to your Android phone.
- If you encounter a 'restricted' mode pop-up dialog after connecting the ring. Click 'Factory reset' in the dialog
- After successfully connecting the ring, open and force-close the Oura App a few times
- Wait 10-15 minutes and then uninstall the Oura App from the Android phone
- Remove Bluetooth pairing to the Oura Ring from the phone's Bluetooth device list
- Re-install the Oura App on your iPhone
- Sign in and connect the ring by following the instructions in the Oura App
- When the ring is correctly connected the ring icon is a white circle with lightning in the middle (as the ring is on the charger)
January 2024
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