Known Issues

Use this list to see if an issue affecting your Oura Ring or app is already known. Our team updates this list on a weekly basis and will remove fixed issues after 45 days. Use the statuses below as a reference.

Fixed • the issue has been resolved

In Progress • our team is aware of the issue and is actively working on a fix

Open • the issue is either new or simply a product imperfection

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Issue | Bedtime Detection Failure

Affecting | Oura Version 3.1.0 & Firmware 2.18.3

Status | Fixed • Version 3.2.0 & Firmware 2.26.1

Description: When Oura observes a period of elevated heart rate, movement, and body temperature prior to bed, the app may reflect a delayed bedtime.

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Issue | Intermittent Bluetooth Connection

Affecting | Oura Version 3.3.0 & Firmware 2.36.1

Status | In Progress 

Description: Some users have experienced intermittent connection between their Oura Rings and the Oura app.

Workaround(s): Try the options below, in order.

  1. Force quit the Oura app (ensuring it's closed in the background).
  2. Restart your device and re-establish Bluetooth connection.
  3. Clear your Bluetooth cache.
  4. Reset your device's network settings

Affected Devices: Google Pixel, Huawei Honor (7, 7 Lite, & 10), Nokia (6, 8, & 8 Sirocco), OnePlus (3T, 5T, 6, & 6T), Samsung Galaxy (A4, & S7)

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Issue | Ring Firmware Update Issues

Affecting | Oura Version 3.3.0 & Firmware 2.36.1

Status | In Progress 

Description: Firmware updates may fail if connection is interrupted, or your Oura Ring battery level is below 50%.

Workaround(s): 

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Issue | Ring Stuck in Airplane Mode

Affecting | Oura Version 3.3.0 & Firmware 2.36.1

Status | In Progress 

Description: The ring experiences difficulty disabling Airplane Mode.

Workaround(s): 

  • • First place the ring onto the charger and verify that the light on the charger is on.
  • • Second, force closing and relaunching the app should resolve the issue.

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Issue | Slow Synchronization of Sleep Data

Affecting | Oura Version 3.3.0 & Firmware 2.36.1

Status | In Progress 

Description: Some users have experienced slow syncing speeds between their Oura Rings and the Our app. Different combinations of Android versions and device manufacturers have had minor impacts on Bluetooth connectivity. In general, all Android devices have subtle differences in electronic components—these can affect performance with other apps.

Workaround(s): Follow the steps below, in order.

  1. Force quit the Oura app (ensuring it's closed in the background).
  2. Reopen the Oura app and attempt to sync.
  3. Restart your device and re-establish Bluetooth connection.
  4. Reopen the Oura app and attempt to sync.

Affected Devices: Huawei Honor (8, & 10), Huawei (P8 Lite, & P20 Pro), OnePlus (3T, 5T, 6, & 6T), Samsung Galaxy (A4, S7 & S20)

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Issue | Connectivity Issues Linked to Battery Optimization Settings

Affecting | Oura Version 3.3.0 & Firmware 2.36.1

Status | Open 

Description: Some users have experienced ring connectivity issues as a result of battery optimization settings being enabled. These optimization settings can also interfere with the delivery of notifications. Please note that this issue isn't specific to Oura. Many applications experience similar interference as a result of battery optimization settings (e.g., low power mode) being enabled.

Workaround(s):

  • • Disable the battery optimization settings for the Oura app in your device's settings.

Affected Devices: Google Pixel, Xiaomi, Huawei, Samsung (S8, S9, & S10)

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Issue | Workouts Not Importing From Google Fit

Affecting | Oura Version 3.3.0 & Firmware 2.36.1

Status | In Progress 

Description: Some users have experienced trouble when importing workouts from Google Fit. These difficulties may still occur despite having set up the Google Fit integration correctly in Oura. More on Oura's Google Fit integration can be found here.

Workaround(s): Edit the activity title in Google Fit. To do so, follow these steps:

  1. Open Google Fit
  2. Tap 'Journal'
  3. Tap the pencil icon in the upper right-hand corner.
  4. Tap 'Activity title' and enter a new title of your choosing.
  5. Tap 'Save'. The workout should import after being verified.

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Issue | Activity in Oura Not Tracked From 12:00 AM - 04:00 AM

Affecting | Oura Version 3.3.0 & Firmware 2.36.1

Status | Open 

Description: Technical limitations of the current app version prevent Oura from tracking activity during these hours of the day. Activities cannot be manually added between these times either.

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Issue | Data Discrepancies Between the Oura App and Oura on the Web

Affecting | Oura Version 3.3.0 & Firmware 2.36.1

Status | Open 

Description: Some users may see minor differences in their data in the Oura app, and the Oura on the web interface. These differences can be attributed to rounding errors or different time parameters. If you've just set up your Oura Ring, these discrepancies may appear. If you see these discrepancies, rely on data from the Oura app until our team has implemented a fix.

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