Known Issues

Use this list to see if an issue affecting your Oura Ring or app is already known. Our team updates this list on a weekly basis and will remove fixed issues after 45 days. Use the statuses below as a reference.

Fixed • the issue has been resolved

In Progress • our team is aware of the issue and is actively working on a fix

Open • the issue is either new or simply a product imperfection

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Issue | Unable to take Gen3 Ring into use

Affecting | Both iOS and Android Users

Status | Open

Description: The ring does not appear when trying to set up Gen3

Workaround(s):

1.) Place your old ring on the charger and ensure it’s charging.
2.) Open the Oura app and tap the spinning ring in the upper right-hand corner of the Home tab.
3.) Swipe left.
4.) Scroll down to 'Tools' and tap 'Set up new ring.'
5.) Please select the option to ‘Factory reset current ring’. Leave your old ring on its charger until the factory reset is complete.
Note: if your old ring is lost or no longer functional, you can skip the factory reset and proceed with ‘Set up a new ring instead’.
6.) Once your factory reset is complete, take your old ring off the charger and place your new ring on the charger. If you skipped the factory reset, proceed with placing your new ring on the charger. Select ‘Setup new ring’ to pair your new ring and app.

If your new and old ring are both connected to your device and you don't see your newest ring generation appear, please tap 'This is not my ring'. From there, you can select between connected options.
If you are unable to find your Gen3 ring, please try using your Gen2 charger for the set up process.

If these options fail, please contact us for further assistance.

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Issue | After Android app update 3.12.1, ring loses connection to app

Affecting | Gen3 Charger

Status | Open

Description: The charger switches from a slow white blink to a fast green blink.

Workaround(s):

Update your ring’s firmware to the latest firmware version 2.6.4. Once your ring’s firmware has been updated, the light should eventually turn solid green once the ring is fully charged.

If you are unable to update your ring’s firmware on the Gen3 charger, please attempt the same procedure with your Gen2 charger.

If both of these options fail, please contact us for further assistance.

Affected Devices: Gen3 Chargers

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Issue | After Android app update 3.12.1, ring loses connection to app

Affecting | Oura Android Version 3.12.1

Status | In Progress 

Description: After updating to Android app version 3.12.1, the ring and app lose connection with each other. THe app will show a message that the ring can not be found even if the ring shows in the devices Bluetooth settings.

Workaround(s):

1st Option - Reinitialize the ring and app connection:
Please follow these steps to reinitialize your ring while keeping it on your charger:
1.) Head to your phone's settings, and select 'Bluetooth'.
2.) Remove your ring from the list of connected devices.
3.) Return to your Oura app.
4.) Re-connect the ring by following the in-app instructions.
5.) If you're not automatically queued to re-connect, click the ring icon in the top right hand corner. Swipe left until you see an option to 'Set up new ring' on the bottom of the screen.
If you experience any difficulty completing the process above, please see the video here.

2nd Option -
1.) Uninstall the Oura app on your device
2.) Reboot the device
3.) Reinstall the Oura app.

Affected Devices: Android app update 3.12.1

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Issue | Ring only syncs when placed on the charger

Affecting | Oura Android Version 3.9.2 & Firmware 3.9.4-3.9.6

Status | In Progress 

Description: The ring will only sync data when placed on the charging station, acting as if in airplane mode when off of the charger. The resulting issue is a disconnection between the ring and the app when the ring is off the charger.

Workaround(s): Place the ring on the charger in order to sync. No other workarounds at this time.

Affected Devices: Androids OS 6 & 7

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Issue | Total Sleep and Sleep Stages showing “0h, 0m”

Affecting | Oura iOS version 3.9.2

Status | In Progress 

Description: All days before the 3.9.2 app update are showing “Total Sleep”, “REM Sleep” and “Deep Sleep” contributors at 0 hours and 0 minutes slept.

Workaround(s): The web browser is unaffected and should show complete and accurate data. Visualizations (bar graphs) convey accurate optimizations in-app, although the text is incorrect (eg. “0 hrs, 0 min”).

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Issue | Graphs & Sleep Data missing

Affecting | Oura iOS Version 3.9 & 3.9.1 & Firmware 3.9.6

Status | Fixed 

Description: Some users have reported losing previous sleep data and graphs after updating their app. 

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Issue | Intermittent Bluetooth Connection

Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6

Status | In Progress 

Description: Some users have experienced intermittent connection between their Oura Rings and the Oura app.

Workaround(s): Try the options below, in order.

  1. Force quit the Oura app (ensuring it's closed in the background).
  2. Restart your device and re-establish Bluetooth connection.
  3. Clear your Bluetooth cache.
  4. Reset your device's network settings

Affected Devices: Google Pixel, Huawei Honor (7, 7 Lite, & 10), Nokia (6, 8, & 8 Sirocco), OnePlus (3T, 5T, 6, & 6T), Samsung Galaxy (A4, S7, S10, S20)

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Issue | Ring Firmware Update Issues

Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6

Status | In Progress 

Description: Firmware updates may fail if connection is interrupted, or your Oura Ring battery level is below 50%.

Workaround(s): 

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Issue | Ring Stuck in Airplane Mode

Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6

Status | In Progress 

Description: The ring experiences difficulty disabling Airplane Mode.

Workaround(s): 

  • • First place the ring onto the charger and verify that the light on the charger is on.
  • • Second, force closing and relaunching the app should resolve the issue.

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Issue | Slow Synchronization of Sleep Data

Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6

Status | In Progress 

Description: Some users have experienced slow syncing speeds between their Oura Rings and the Our app. Different combinations of Android versions and device manufacturers have had minor impacts on Bluetooth connectivity. In general, all Android devices have subtle differences in electronic components—these can affect performance with other apps.

Workaround(s): Follow the steps below, in order.

  1. Force quit the Oura app (ensuring it's closed in the background).
  2. Reopen the Oura app and attempt to sync.
  3. Restart your device and re-establish Bluetooth connection.
  4. Reopen the Oura app and attempt to sync.

Affected Devices: Huawei Honor (8, & 10), Huawei (P8 Lite, & P20 Pro), OnePlus (3T, 5T, 6, & 6T), Samsung Galaxy (A4, S7, S10 & S20)

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Issue | Connectivity Issues Linked to Battery Optimization Settings

Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6

Status | Open 

Description: Some users have experienced ring connectivity issues as a result of battery optimization settings being enabled. These optimization settings can also interfere with the delivery of notifications. Please note that this issue isn't specific to Oura. Many applications experience similar interference as a result of battery optimization settings (e.g., low power mode) being enabled.

Workaround(s):

  • • Disable the battery optimization settings for the Oura app in your device's settings.

Affected Devices: Google Pixel, Xiaomi, Huawei, Samsung (S8, S9, S10 & S20)

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Issue | Workouts Not Importing From Google Fit

Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6

Status | In Progress 

Description: Some users have experienced trouble when importing workouts from Google Fit. These difficulties may still occur despite having set up the Google Fit integration correctly in Oura. More on Oura's Google Fit integration can be found here.

Workaround(s): Edit the activity title in Google Fit. To do so, follow these steps:

  1. Open Google Fit
  2. Tap 'Journal'
  3. Tap the pencil icon in the upper right-hand corner.
  4. Tap 'Activity title' and enter a new title of your choosing.
  5. Tap 'Save'. The workout should import after being verified.

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Issue | Activity in Oura Not Tracked From 00:00 - 04:00

Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6

Status | Open 

Description: Technical limitations of the current app version prevent Oura from tracking activity during these hours of the day. Activities cannot be manually added between these times either.

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Issue | Tags Cannot Be Deleted From Rest Mode

Affecting | Oura Android Version 3.9.1 iOS Version 3.9.0 & Firmware 3.9.6

Status | In Progress 

Description: Tags created when Rest Mode is enabled, including the Rest Mode tag and additional promoted tags, cannot be deleted retroactively.  

Workaround(s): There are no workarounds at the moment, but the process below can be used to delete tags associated with Rest Mode.

While Rest Mode is still enabled:

Go to the menu Icon_Bars.png > Rest Mode Icon_Rest_Mode.png > Turn off Rest Mode > End and delete tags > Got it.

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Issue | Data Discrepancies Between the Oura App and Oura on the Web

Affecting | Oura Android Version 3.8.1 | iOS Version 3.9.0 & Firmware 2.50.5

Status | Fixed 

Description: Some users may see minor differences in their data in the Oura app, and the Oura on the web interface. These differences can be attributed to rounding errors or different time parameters. If you've just set up your Oura Ring, these discrepancies may appear. If you see these discrepancies, rely on data from the Oura app until our team has implemented a fix.

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