Use this list to see if an issue affecting your Oura Ring or app is already known. Our team updates this list on a weekly basis and will remove fixed issues after six months. The newest issues can be viewed at the top of the page, with more details and/or workarounds found below.
Use the statuses below as a reference.
Open • the issue is either new or simply a product imperfection.
In Progress • our team is aware of the issue and is actively working on a fix.
Fixed • the issue has been resolved.
|
NEW ISSUES ** scroll to see more details below ** |
|
Issue Naps that occur shortly after the wake-up time (Morning naps) are not showing Affecting | Gen 2, Gen 3 users Status | Open • |
|
Issue Android - Calories from (all) workouts are not taken into account correctly in the goal progress Affecting | Android devices, Gen 3 Status | In Progress • |
|
Issue | Oura app isn't showing the correct battery % Affecting | Gen 3 Users, Both iOS and Android Users Status | Open • |
Open Issues
------------------------------
Issue | Naps that occur shortly after the wake-up time (Morning naps) are not showing
Affecting | Gen 2, Gen 3 users
Status | Open •
Description: Morning naps are not showing up in app. This issue is known, and currently under investigation.
May 29, 2023
------------------------------
Issue | Automatic Activity Detection (AAD) Route information missing on iOS devices
Affecting | iOS users
Status | Open •
Description: Despite the Oura app being open in the background, and settings allowing location tracking, the route is not displayed after a workout.
Additional information:
- Our software engineering team has investigated this issue further and came to the conclusion that this issue happens on the phone's side. The Oura App gets the location data from the phone, and this issue occurs when the phone does not provide enough location data. As a result, the Oura App is not able to create the route. Unfortunately, there is nothing we can do about this from our side.
May 8, 2023
------------------------------
Issue | Oura app isn't showing the correct battery %
Affecting | Gen 3 Users
Status | Open •
Description: The app lists an incorrect percentage while on charger.
Workaround(s):
- Take the ring off the charger to view the battery percentage
April 17, 2023
------------------------------
Issue | An increase in battery discharge
Affecting | Gen 3 Users, Firmware version 2.8.2
Status | Open •
Description: We are aware that some number of members are suddenly having to charge their rings more often.
Workaround(s):
- We are currently working on a fix for this issue. In the meantime, ensure you continue updating your firmware to the latest version, as we are constantly making improvements, and you may want to consider turning off certain features you're not using (e.g., the Blood Oxygen Sensing feature, if you are receiving an optimal reading)
February 2023
------------------------------
Issue | Gen3 Charger flashes red
Affecting | Gen3 Users
Status | Open •
Description: Users have reported that the charger light flashes red when attempting to charge their ring.
Workaround(s):
- Take the ring off the charger and place the ring back on the charger
- Attempt a Factory Reset in the app
- If the issue persists, please submit a ticket stating you have attempted the steps in this article
March 2023
------------------------------
Issue | Gen3 Charger flashes white, then continues flashing blue
Affecting | Gen3 Users
Status | Open •
Description: Users have reported that the charger light keeps flashing blue after charging their ring for sometime. Some might interpret this light as flashing green, due to the blue charging light utilizing both the blue and green light.
Workaround(s):
- Follow the normal steps to set up the ring
March 2023
------------------------------
Issue | Unable to take Gen3 Ring into use
Affecting | Gen 3, Both iOS and Android Users
Status | Open •
Description: The ring does not appear when trying to set up Gen3
Workaround(s):
- Place your old ring on the charger and ensure it’s charging
- Open the Oura App and tap the spinning ring in the upper right-hand corner of the Home tab
- Swipe left
- Scroll down to "Tools" and tap "Set up new ring"
- Please select the option to "Factory reset current ring." Leave your old ring on its charger until the factory reset is complete. Go to your phone's Bluetooth settings, and remove your ring from your listed connected devices. Note: if your old ring is lost or no longer functional, you can skip the factory reset and proceed with "Set up a new ring instead"
- Once your factory reset is complete, take your old ring off the charger and place your new ring on the charger. If you skipped the factory reset, proceed with placing your new ring on the charger. Select "Setup new ring" to pair your new ring and app
If your new and old ring are both connected to your device and you don't see your newest ring generation appear, please tap "This is not my ring." From there, you can select between connected options.
If you are unable to find your Gen3 ring, please try using your Gen2 charger for the set up process.
If these options fail, please contact us for further assistance.
February 2023
------------------------------
Issue | Connectivity Issues Linked to Battery Optimization Settings
Affecting | Android Version 3.9.1 & Firmware 3.9.6
Status | Open •
Description: Some users have experienced ring connectivity issues as a result of battery optimization settings being enabled. These optimization settings can also interfere with the delivery of notifications. Please note that this issue isn't specific to Oura. Many applications experience similar interference as a result of battery optimization settings (e.g., low power mode) being enabled.
Workaround(s):
- Disable the battery optimization settings for the Oura App in your device's settings.
Affected Devices: Google Pixel, Xiaomi, Huawei, Samsung (S8, S9, S10 & S20)
March 2022
------------------------------
Issue | Activity in Oura Not Tracked From 00:00 - 04:00
Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6
Status | Open •
Description: Technical limitations of the current app version prevent Oura from tracking activity during these hours of the day. Activities cannot be manually added between these times either.
2022
------------------------------
Issue | Tags Cannot Be Deleted From Rest Mode
Affecting | Oura Android Version 3.9.1 iOS Version 3.9.0 & Firmware 3.9.6
Status | Open •
Description: Tags created when Rest Mode is enabled, including the Rest Mode tag and additional promoted tags, cannot be deleted retroactively.
Workaround(s): There are no workarounds at the moment, but the process below can be used to delete tags associated with Rest Mode.
While Rest Mode is still enabled:
- Go to the menu
- Rest Mode
- Turn off Rest Mode
- End and delete tags
- Tap "Got it*
April 5, 2022
In Progress Issues
------------------------------
Issue Android - Calories from (all) workouts are not taken into account correctly in the goal progress
Affecting | Android devices, Gen 3
Status | In Progress •
Description: Some users have experienced an issue with a workout being added and the calories are not reflected in the Goal Progress.
May 3, 2023
------------------------------
Issue | Body Clock card says 'No data from last night' when there is sleep data available
Affecting | Gen 3 users, Both iOS and Android Users
Status | Fixed •
Description: The Body Clock Card states that 'No sleep data from last night', when there is sleep data available
Keep in mind, these conditions must be met for chronotype data to display:
- At least 90 days of past Oura data, containing at least 30 long sleep periods (i.e. of more than three hours each)
- Ring worn properly (a tight enough fit, with sensors on the palm side of your finger), to guarantee complete data gathering
- Data collected within the same timezone (or +/- 60 minutes difference)
- Ring must be synced with the app at least once a week
- Ring must be consistently worn during day and night, because daytime readings also contribute to chronotype calculation
Workaround(s):
- We are currently working on a fix for this issue. In the meantime, ensure you continue updating your firmware to the latest version, as we are constantly making improvements.
April 11, 2023
------------------------------
Issue | No Body Clock Card on Home Tab
Affecting | Both iOS and Android Users
Status | In Progress •
Description: Body Clock Card missing from the home tab
If the Body Clock or chronotype is not appearing in your app, please note that this feature is only available to Gen 2 and Gen 3 members with active memberships.
Additionally, these conditions must be met for chronotype data to display:
- At least 90 days of past Oura data, containing at least 30 long sleep periods (i.e. of more than three hours each)
- Ring worn properly (a tight enough fit, with sensors on the palm side of your finger), to guarantee complete data gathering
- Data collected within the same timezone (or +/- 60 minutes difference)
- Ring must be synced with the app at least once a week
- Ring must be consistently worn during day and night, because daytime readings also contribute to chronotype calculation
Workaround(s):
- We are currently working on a fix for this issue. In the meantime, ensure you continue updating your firmware to the latest version, as we are constantly making improvements.
April 19, 2023
------------------------------
Issue | Android OS 13 Connection Failed
Affecting | Android OS 13
Status | In Progress •
Description: "Connection failed" error message appears in the Oura App after updating the software to 13.0.0_r24.
Workaround(s):
- Reboot (Power off/on) the Android device
------------------------------
Issue | Blood Oxygen Monitoring results not displayed
Affecting | Firmware version 2.8.34
Status | In Progress •
Description: Average Blood Oxygenation (SpO2) data and Breathing Regularity data were not recorded due to low battery, despite the ring being charged.
Workaround(s):
- Click on the Menu
- Tap Breathing Regularity
- Turn Blood Oxygen Sensing Off
- Turn Blood Oxygen Sensing On
December 16, 2022
------------------------------
Issue | Google Fit not syncing
Affecting | Android members
Status | In Progress •
Description: Android member are unable to use Google Fit and sync workouts.
Workaround(s):
- Go to the Settings menu in the Oura App. Toggle off all the options for Google Fit, and then turn them back on
2022
------------------------------
Issue | Ring Stuck in Airplane Mode
Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6
Status | In Progress •
Description: The ring experiences difficulty disabling Airplane Mode.
Workaround(s):
- Place the ring onto the charger and verify that the light on the charger is on
- Force closing and relaunching the app should resolve the issue
2022
------------------------------
Issue | Slow Synchronization of Sleep Data
Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6
Status | In Progress •
Description: Some users have experienced slow syncing speeds between their Oura Rings and the Our app. Different combinations of Android versions and device manufacturers have had minor impacts on Bluetooth connectivity. In general, all Android devices have subtle differences in electronic components—these can affect performance with other apps.
Workaround(s):
- Force quit the Oura App (ensuring it's closed in the background)
- Reopen the Oura App and attempt to sync
- Restart your device and re-establish Bluetooth connection
- Reopen the Oura App and attempt to sync
Affected Devices: Huawei Honor (8, & 10), Huawei (P8 Lite, & P20 Pro), OnePlus (3T, 5T, 6, & 6T), Samsung Galaxy (A4, S7, S10 & S20)
Fixed Issues
------------------------------
Issue | Apple watch corner complications — scores cut off
Affecting | iOS 16.3 and watchOS 9.3.1, Apple Watch Series 5
Status | Fixed •
Scores may be cropped off on the watch face when using corner complications. This is an Apple bug.
Workaround(s):
- Update to watchOS 9.4
- Force quit the iPhone and force quit the Apple watch app
- Open the Apple Watch app
- Open the Oura App and sync your ring
April 18 2023
------------------------------
Issue | Android connection issues
Affecting | Android OS 11 & higher
Status | In Progress •
Description: Please note that if you are using Android 11 or higher, you'll need to enable permissions for nearby devices before Bluetooth connects. To enable permissions for nearby devices:
Workaround(s):
- On your phone, open the Settings app
- Tap Apps
- Select the Oura App. If you can't find it, tap See all apps, then choose the Oura App
- Tap Permissions
- Tap Nearby devices
- Select Allow
February 22, 2023
------------------------------
Issue | App crashes when attempting to open
Affecting | Android version 4.5.1
Status | Fixed •
Description: When opening the app, the Oura App will crash and close.
- Un-install the Oura App
- Re-install the Oura App from the app store
November 30, 2022
------------------------------
Issue | Users are unable to connect to their new device
Affecting | iOS users
Status | Fixed •
Description: Users receive a "Something went wrong" error message when trying to connect their ring to a new phone that was restored from a iCloud backup.
Workaround(s):
- Un-install the Oura App
- Re-install the Oura App from the app store
August 24, 2022
------------------------------
Issue | Intermittent Bluetooth Connection
Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6
Status | Fixed •
Description: Some users have experienced intermittent connection between their Oura Rings and the Oura App.
Workaround(s):
- Force quit the Oura App (ensuring it's closed in the background)
- Restart your device and re-establish Bluetooth connection
- Clear your Bluetooth cache
- Reset your device's network settings
Affected Devices: Google Pixel, Huawei Honor (7, 7 Lite, & 10), Nokia (6, 8, & 8 Sirocco), OnePlus (3T, 5T, 6, & 6T), Samsung Galaxy (A4, S7, S10, S20)
June 2021
------------------------------
Issue | Active Calorie burn miscalculations
Affecting | iOS
Status | Fixed •
Description: Calories from imported workouts are not taken into account for Active Calorie burn, even when shown on workout entries.
Workaround(s):
- Keep the app open the background (do not force close the app)
- Edit the imported workout as this may resolve the issue
April 12, 2023
------------------------------
Issue | Activity goal changes
Affecting | All users
Status | Fixed •
Description: Users have reported that their Activity goal changes after closing and reopening the app.
Workaround(s):
- Keep the app open the background (do not force close the app)
February 2022
------------------------------
Issue | Ring only syncs when placed on the charger
Affecting | Oura Android Version 3.9.2 & Firmware 3.9.4-3.9.6
Status | Fixed •
Description: The ring will only sync data when placed on the charging station, acting as if in airplane mode when off of the charger. The resulting issue is a disconnection between the ring and the app when the ring is off the charger.
- Workaround(s): Place the ring on the charger in order to sync
December 7, 2022
------------------------------
Issue | Total Sleep and Sleep Stages showing “0h, 0m”
Affecting | Oura iOS version 3.9.2
Status | Fixed •
Description: All days before the 3.9.2 app update are showing “Total Sleep”, “REM Sleep” and “Deep Sleep” contributors at 0 hours and 0 minutes slept.
Workaround(s):
- The web browser is unaffected and should show complete and accurate data. Visualizations (bar graphs) convey accurate optimizations in-app, although the text is incorrect (eg. “0 hrs, 0 min”)
June 9, 2022
------------------------------
Issue | Ring Firmware Update Issues
Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6
Status | Fixed •
Description: Firmware updates may fail if connection is interrupted, or your Oura Ring battery level is below 50%.
