Known Issues

Updates for the Oura app and ring firmware appear regularly, so please ensure that you keep up to date with these.

Your ring's battery level must be more than 50% to begin a firmware update.

Known Issues for Google Fit

  • Occasionally, users see a discrepancy in the calories recorded between Oura and fitness trackers that use the basal metabolic rate (BMR).
  • Bedtime edits are not exported to Google Fit, only your original sleep periods are.
  • At the moment, Google Fit does not have sleep stage analysis.

Known Issues for iOS and Android

Error Message Received After Login

After the recent iOS 13.2 updates, a message will occasionally appear after the Oura app prompts users to log in. A fix for this issue was introduced in the latest app update, so try to updating your app to fix the issue. If the issue persists, please exit the app, close it in the background, and then reopen it (it should not prompt you to sign in again). If the issue persists, we recommend deleting the app and reinstalling it.

Ring Battery Consumption

In select cases, ring battery consumption is significantly higher than it should be. In these cases, the battery has a tendency to deplete in 1-2 days. We’re currently investigating these cases. Please submit a request to our support team for assistance with battery issues.

To speed up the handling: 

1.) Include in your request the email address which is associated with your Oura account.

2.) Back up your data in the Oura app by going to Menu > 'Settings' > 'Back up all data'

Missing Resting Heart Rate and/or HRV Data in Graphs

There are situations where Oura may not show your resting heart rate and heart rate variability graphs properly, for example, if your resting heart rate is exceptionally low (below 33 bpm) or you have exceptionally high HRV (respiratory sinus arrhythmia, or another arrhythmia). Learn more.

Activity is not tracked from 00:00-04:00 AM

Currently, the app does not allow for activities to be added between 00:00 and 04:00 due to technical limitations of calendar days in the app. Our development team is working to resolve this issue.

Ring Firmware Update Issues

We’ve discovered cases where the ring firmware update fails. Our team is working on this issue. Meanwhile, if you face problems in updating your ring firmware when the app prompts you to do so, first try restarting your phone. Also, a ring factory reset can help (remember to back up your data in the app settings first).

Apple Health Not Syncing

If the workouts are still not importing and you have ensured the right settings are active, please follow the instructions below to get the activity to import.

1.) The next time a workout is recorded in Apple Health or imported from another app (Strava, Garmin, etc) open the Apple Health app.

2.) After you check in Apple Health that the workout was recorded as a 'Workout', open the Oura app.

3.) Wait for the sync to complete in Oura and check the 'Activity' tab to see if the workout was imported.

4.) Be sure to complete this each day a workout is completed, if the workout does not automatically import to the Oura app and complete the steps above.

Known Issues for Android

Connection Issues

If you experience Bluetooth connectivity problems, restarting the app and switching Bluetooth off and on in your phone settings helps. In select cases, you may need to restart your phone.

You can also try the troubleshooting steps as listed here.

Battery Optimization Settings

We have noticed that some devices' battery optimization settings can cause Bluetooth connectivity issues, as well as issues with notifications.

If you're using a Pixel, OnePlus, Xiaomi, Huawei or Samsung S9, S10, S8 device, and your ring doesn't connect to the app, please check the phone’s settings or refer to the device manual to ensure that battery optimization settings are not causing connection issues. For more information, please see this article.

Slow Synchronization of Sleep Data

We have noticed that with some phone models the app might take several minutes to update the sleep analysis. Currently, we are aware that the following models may experience this issue:

  • Huawei Honor 8 & 10
  • Huawei P8 Lite & P20 Pro
  • LG V20
  • Samsung Galaxy A3

Intermittent Connection

It’s been reported by some users that the connection between the app and the ring is intermittent. Usually restarting the app or in some cases, the phone helps. Currently, we are aware that the following models may experience this issue:
  • Google Pixel 
  • Huawei Honor 7, 7 Lite & 10
  • Nokia 6, 8 & 8 Sirocco
  • OnePlus 3T & 5T
  • OnePlus 6 & 6T
  • Samsung Galaxy A4 & S7

This seems to have started after the Android 9 OS update. In some cases clearing Bluetooth cache or resetting mobile device network settings has re-established the connection.

Known Issues for Oura on the Web

Data Discrepancies Between The Oura App and Oura on the Web

There can be minor differences in the data between The Oura app and Oura on the web (for example body temperature deviation and average heart rate). These differences can be caused by rounding errors or the selected time windows in the app and Oura on the web.

Also if you have taken a new ring into use it might have an effect on the readings.

If you face other issues with the ring, the app, or Oura on the web, please submit a request to our support team. To speed up the handling:

1.) Include in your request the email address which is associated with your Oura account. It can be checked from app settings, under 'Account'.

2.) Back up your data in the Oura app by going to Menu > 'Settings' > 'Back up all data'

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