Known Issues

We update the Oura app and the ring firmware regularly, so please make sure that you always have the latest app and firmware* versions installed. 

*The ring battery level needs to be more than 50% for the firmware update to start.

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Known Issues for Google Fit

- There may be a difference in the calories recorded between Oura and a fitness tracker that utilizes basal metabolic rate (BMR). 

- Bedtime edits are not exported to Google Fit - only your original sleep period.

- At the moment, Google Fit does not have sleep stage analysis. 

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Known issues for iOS and Android

  • - "Opps, Something went wrong" after login

This message appears after the Oura app prompts users to login after the recent iOS 13.2 update. A fix for the issue is introduced in the latest app update, so try to update your app as soon as possible. If the issue persists, please exit the app and close it in the background, and then reopen it (it should not prompt you to sign in). If the issue persists, we recommend deleting the app and reinstalling it.

  • - Ring battery consumption

In some rare cases the ring battery consumption has been significantly higher than it should, and the battery has run out in less than 1-2 days. We’re currently investigating these cases. If the problem persists, please submit a request to our support team.
To speed up the handling: 

  1. Include in your request the email address which is associated with your Oura account.
  2. Back up your data in the Oura app by going to Menu > Settings > Back up all data
  • - I don't see my resting heart rate / HRV data in the graph

There are situations where Oura may not show your resting heart rate and heart rate variability graphs properly, for example if your resting heart rate is exceptionally low (below 33 bpm) or you have exceptionally high HRV (respiratory sinus arrhythmia, or other arrhythmia). Learn more.

  • - My sleep data isn't synced to the app

We've been reported by some users that their sleep and readiness data isn't synced to the app, but the app shows activity data for the day. We're investigating this issue, and will release a fix as soon as possible. If you notice that your sleep data isn't synced to the app (either continuously or occasionally), switching your phone's Bluetooth off for the night can help to avoid this issue. 

  • - I can't update the ring firmware

We’ve discovered cases where the ring firmware update fails. Our team is working on this issue. Meanwhile, if you face problems in updating your ring firmware when the app prompts you to do so, first try restarting your phone. Also a ring factory reset can help (remember to back up your data in the app settings first).

  • - My activity is overreported

We have seen some cases where the ring reports too much activity. We are currently investigating these cases and working to improve our algorithms. Improved algorithms will be introduced soon.

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Known issues for Android

  • - There’s no connection between the ring and the app

If you experience Bluetooth connectivity problems, restarting the app and switching Bluetooth off and on in your phone settings helps. In some rare cases you may need to restart your phone.

You can also try the troubleshooting steps as listed here.

 

  • -  Battery optimization settings

We have noticed that some devices' battery optimization settings can cause Bluetooth connectivity issues, as well as issues with notifications.

If you're using a Pixel, OnePlus, Xiaomi, Huawei or Samsung S9, S10, S8 device, and your ring doesn't connect to the app, please check the phone’s settings or refer to device manual to ensure that battery optimization settings are not causing connection issues. For more information, please see this article.

 

  • - Slow synchronization of sleep data

We have noticed that with some phone models the app might take several minutes to update the sleep analysis. Currently we are aware that the following models may experience this issue:

  • Huawei Honor 8 & 10
  • Huawei P8 Lite & P20 Pro
  • LG V20
  • Samsung Galaxy A3

 

  • - Intermittent connection
 

It’s been reported by some users that the connection between the app and the ring is intermittent. Usually restarting the app or in some cases the phone helps. Currently we are aware that the following models may experience this issue:

  • Google Pixel 2 & 3 XL
  • Huawei Honor 7, 7 Lite & 10
  • Nokia 6, 8 & 8 Sirocco
  • OnePlus 3T & 5T
  • OnePlus 6 & 6T
  • Samsung Galaxy A4 & S7

This seems to have started after the Android 9 OS update. In some cases clearing Bluetooth cache or resetting mobile device network settings has re-established the connection.

Sorry for the trouble! We are investigating these issues and will release a fix as soon as possible.

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Known issues for Oura Cloud

 

  • - Data differences between Oura app and Oura Cloud

There can be minor differences in the data between the Oura app and Oura Cloud (for example body temperature deviation and average heart rate). These differences can be caused by rounding errors or the selected time windows in the app and Cloud.

Also if you have taken a new ring into use it might have an effect on the readings.

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If you face other issues with the ring, the app, or Oura Cloud, please submit a request to our support team. To speed up the handling:

1) Include in your request the email address which is associated with your Oura account. Can be checked from app settings, under Account.

2) Back up your data in the Oura app by going to Menu > Settings > Back up all data

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