Known Issues
Use this list to see if an issue affecting your Oura Ring or app is already known. Our team updates this list on a weekly basis and will remove fixed issues after 45 days. Use the statuses below as a reference.
Fixed • the issue has been resolved
In Progress • our team is aware of the issue and is actively working on a fix
Open • the issue is either new or simply a product imperfection
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Issue | App crashes when attempting to open
Affecting | iOS version 4.2.2
Status | Open •
Description: When opening the app, the app will crash and close.
Workaround(s):
1.) Un-install the Oura App
2.) Re-install the Oura App from the app store.
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Issue | Activity steps max out at 65,535 steps
Affecting | All users
Status | Open •
Description: The step tracker cannot exceed 65,535 steps due to technical limitations.
Workaround(s):
1.) None at this moment. This issue is being investigated further.
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Issue | Users are unable to connect to their new device
Affecting | iOS users
Status | Open •
Description: Users receive a "Something went wrong" error message when trying to connect their ring to a new phone that was restored from a iCloud backup.
Workaround(s):
1.) Un-install the Oura App
2.) Re-install the Oura App from the app store.
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Issue | Gen3 Charger flashes red
Affecting | Gen3 Users
Status | Open •
Description: Users have reported that the charger light flashes red when attempting to charge their ring.
Workaround(s):
1.) Take the ring off the charger and place the ring back on the charger.
2.) Attempt a Factory Reset in the app.
3.) If the issue persists, please submit a ticket stating you have attempted the steps in this article.
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Issue | Gen3 Charger flashes white, then continues flashing blue
Affecting | Gen3 Users
Status | Open •
Description: Users have reported that the charger light keeps flashing blue after charging their ring for sometime. Some might interpret this light as flashing green, due to the blue charging light utilizing both the blue and green light.
Workaround(s):
1.) Follow the normal steps to set up the ring.
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Issue | Active Calorie burn miscalculations
Affecting | iOS
Status | Fixed •
Description: Calories from imported workouts are not taken into account for Active Calorie burn, even when shown on workout entries.
Workaround(s):
1.) Keep the app open the background (do not force close the app).
2.) Edit the imported workout as this may resolve the issue.
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Issue | Activity goal changes
Affecting | All users
Status | Fixed •
Description: Users have reported that their Activity goal changes after closing and reopening the app.
Workaround(s):
1.) Keep the app open the background (do not force close the app).
2.) There are not any workarounds at this moment. Our team is investigating this bug.
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Issue | Unable to take Gen3 Ring into use
Affecting | Both iOS and Android Users
Status | Open •
Description: The ring does not appear when trying to set up Gen3
Workaround(s):
1.) Place your old ring on the charger and ensure it’s charging.
2.) Open the Oura App and tap the spinning ring in the upper right-hand corner of the Home tab.
3.) Swipe left.
4.) Scroll down to 'Tools' and tap 'Set up new ring.'
5.) Please select the option to ‘Factory reset current ring’. Leave your old ring on its charger until the factory reset is complete. Go to your phone's Bluetooth settings, and remove your ring from your listed connected devices.
Note: if your old ring is lost or no longer functional, you can skip the factory reset and proceed with ‘Set up a new ring instead’.
6.) Once your factory reset is complete, take your old ring off the charger and place your new ring on the charger. If you skipped the factory reset, proceed with placing your new ring on the charger. Select ‘Setup new ring’ to pair your new ring and app.
If your new and old ring are both connected to your device and you don't see your newest ring generation appear, please tap 'This is not my ring'. From there, you can select between connected options.
If you are unable to find your Gen3 ring, please try using your Gen2 charger for the set up process.
If these options fail, please contact us for further assistance.
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Issue | After Android app update 3.12.1, ring loses connection to app
Affecting | Gen3 Charger
Status | Fixed •
Description: The charger switches from a slow white blink to a fast green blink.
Workaround(s):
Update your ring’s firmware to the latest firmware version 2.6.4. Once your ring’s firmware has been updated, the light should eventually turn solid green once the ring is fully charged.
If you are unable to update your ring’s firmware on the Gen3 charger, please attempt the same procedure with your Gen2 charger.
If both of these options fail, please contact us for further assistance.
Affected Devices: Gen3 Chargers
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Issue | Ring only syncs when placed on the charger
Affecting | Oura Android Version 3.9.2 & Firmware 3.9.4-3.9.6
Status | Fixed •
Description: The ring will only sync data when placed on the charging station, acting as if in airplane mode when off of the charger. The resulting issue is a disconnection between the ring and the app when the ring is off the charger.
Workaround(s): Place the ring on the charger in order to sync. No other workarounds at this time.
Affected Devices: Androids OS 6 & 7
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Issue | Total Sleep and Sleep Stages showing “0h, 0m”
Affecting | Oura iOS version 3.9.2
Status | Fixed •
Description: All days before the 3.9.2 app update are showing “Total Sleep”, “REM Sleep” and “Deep Sleep” contributors at 0 hours and 0 minutes slept.
Workaround(s): The web browser is unaffected and should show complete and accurate data. Visualizations (bar graphs) convey accurate optimizations in-app, although the text is incorrect (eg. “0 hrs, 0 min”).
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Issue | Graphs & Sleep Data missing
Affecting | Oura iOS Version 3.9 & 3.9.1 & Firmware 3.9.6
Status | Fixed •
Description: Some users have reported losing previous sleep data and graphs after updating their app.
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Issue | Intermittent Bluetooth Connection
Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6
Status | In Progress •
Description: Some users have experienced intermittent connection between their Oura Rings and the Oura App.
Workaround(s): Try the options below, in order.
- Force quit the Oura App (ensuring it's closed in the background).
- Restart your device and re-establish Bluetooth connection.
- Clear your Bluetooth cache.
- Reset your device's network settings
Affected Devices: Google Pixel, Huawei Honor (7, 7 Lite, & 10), Nokia (6, 8, & 8 Sirocco), OnePlus (3T, 5T, 6, & 6T), Samsung Galaxy (A4, S7, S10, S20)
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Issue | Ring Firmware Update Issues
Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6
Status | Fixed •
Description: Firmware updates may fail if connection is interrupted, or your Oura Ring battery level is below 50%.
Workaround(s):
- Visit this article for troubleshooting help.
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Issue | Ring Stuck in Airplane Mode
Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6
Status | In Progress •
Description: The ring experiences difficulty disabling Airplane Mode.
Workaround(s):
- First place the ring onto the charger and verify that the light on the charger is on.
- Second, force closing and relaunching the app should resolve the issue.
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Issue | Slow Synchronization of Sleep Data
Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6
Status | In Progress •
Description: Some users have experienced slow syncing speeds between their Oura Rings and the Our app. Different combinations of Android versions and device manufacturers have had minor impacts on Bluetooth connectivity. In general, all Android devices have subtle differences in electronic components—these can affect performance with other apps.
Workaround(s): Follow the steps below, in order.
- Force quit the Oura App (ensuring it's closed in the background).
- Reopen the Oura App and attempt to sync.
- Restart your device and re-establish Bluetooth connection.
- Reopen the Oura App and attempt to sync.
Affected Devices: Huawei Honor (8, & 10), Huawei (P8 Lite, & P20 Pro), OnePlus (3T, 5T, 6, & 6T), Samsung Galaxy (A4, S7, S10 & S20)
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Issue | Connectivity Issues Linked to Battery Optimization Settings
Affecting | Oura Android Version 3.9.1 & Firmware 3.9.6
Status | Open •
Description: Some users have experienced ring connectivity issues as a result of battery optimization settings being enabled. These optimization settings can also interfere with the delivery of notifications. Please note that this issue isn't specific to Oura. Many applications experience similar interference as a result of battery optimization settings (e.g., low power mode) being enabled.
Workaround(s):
- Disable the battery optimization settings for the Oura App in your device's settings.
Affected Devices: Google Pixel, Xiaomi, Huawei, Samsung (S8, S9, S10 & S20)
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Issue | Activity in Oura Not Tracked From 00:00 - 04:00
Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6
Status | Open •
Description: Technical limitations of the current app version prevent Oura from tracking activity during these hours of the day. Activities cannot be manually added between these times either.
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Issue | Tags Cannot Be Deleted From Rest Mode
Affecting | Oura Android Version 3.9.1 iOS Version 3.9.0 & Firmware 3.9.6
Status | In Progress •
Description: Tags created when Rest Mode is enabled, including the Rest Mode tag and additional promoted tags, cannot be deleted retroactively.
Workaround(s): There are no workarounds at the moment, but the process below can be used to delete tags associated with Rest Mode.
While Rest Mode is still enabled:
Go to the menu 
> Rest Mode 
> Turn off Rest Mode > End and delete tags > Got it.
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Issue | Data Discrepancies Between the Oura App and Oura on the Web
Affecting | Oura Android Version 3.8.1 | iOS Version 3.9.0 & Firmware 2.50.5
Status | Fixed •
Description: Some users may see minor differences in their data in the Oura App, and the Oura on the web interface. These differences can be attributed to rounding errors or different time parameters. If you've just set up your Oura Ring, these discrepancies may appear. If you see these discrepancies, rely on data from the Oura App until our team has implemented a fix.
