Use this list to see if an issue affecting your Oura Ring or Oura App is already known. Our team updates this list weekly and will remove fixed issues after six months. The newest issues can be viewed at the top of the page, with more details and/or workarounds found below. To find a specific issue, use the search function on your browser.
Use the statuses below as a reference.
Open • the issue is either new or simply a product imperfection.
In Progress • our team is aware of the issue and is actively working on a fix.
Fixed • the issue has been resolved.
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CRITICAL KNOWN ISSUES ****See more details of each individual issue below**** |
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Issue 2142 | Charger light indications are not working during onboarding/charging (ring connects and works fine) Affecting | Oura Ring 4 users Status | In Progress • November 2024 |
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Issue 2139 | "Communication Interrupted" message appears when connecting the ring Affecting | iOS/Android users Status | Fixed • November 2024 |
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Issue 2135 | Error loading Cycle Insights Affecting | iOS/Android users Status | Open • November 2024 |
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Issue 2176 | One Plus devices with Android 15 can't reconnect Affecting | Android Users Status | Open • November 2024 |
Open Issues
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Issue 2176 | One Plus devices with Android 15 can't reconnect
Affecting | Android users
Status | Open •
Description: One Plus devices seem to be not connecting again after the first initial connection was established.
Workaround(s): Toggle off Bluetooth, then turn Bluetooth back on.
After toggling back on, the Bluetooth connection should be re-established.
November 2024
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Issue 2139 | "Communication Interrupted" message appears when connecting the ring
Affecting | iOS/Android users
Status | Open •
Description: Unable to successfully connect to Oura App while on FW 3.0.1
Workaround(s):
November 2024
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Issue 2135 | Error loading data message persists in Cycle Insights
Affecting | iOS users
Status | Open •
Description: Error showing on Cycle Insights page
Workaround(s):
If you see an error in the Cycle Insights detail view, try the following:
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- Ensure your device has a strong network connection
- Relaunch the Oura App
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Log a new period:
- Click the plus (+) icon in the bottom right corner of the Today tab
- Update the period start date so it's scheduled at least 12 days before or after your most recently logged period
- This will restart the Cycle Insights algorithm and eliminate the error
- You can delete the new period if needed once the Cycle Insights are working again
November 2024
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Daylight Savings Time
Affecting | iOS/Android users
Status | Open •
Description: We are aware of a bug affecting data on the night of the Daylight Savings Time Change. You may notice an hour shift in your data.
October 2024
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Connection Failure while on Firmware 3.0.1
Affecting | iOS/Android users
Status | Open •
Description: Unable to successfully connect to Oura App while on FW 3.0.1
Workaround(s):
October 2024
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Issue UX | Unable to edit or delete tags from past days
Affecting | Android users App version 6.0.0 and newer
Status | Open • TBD
Description: Unable to edit or delete tags from past days, due to the full calendar timeline not available yet.
Workaround(s):
October 2024
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Issue 2045 | The walking test fails and is not saved to the Cardio Capacity Report
Affecting | iOS/Android users
Status | Open •
Description: The walking test fails and is not saved to the data summary. It will initially appear as walking on the app but not on the Cardio Capacity report (iOS).
Workaround(s): n/a
September 2024
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iOS 18 New App Lock Feature
With the release of iOS 18, Apple has introduced a new App Lock feature designed to enhance privacy and security by allowing users to lock individual apps with Face ID or Touch ID.
After enabling, users have reported that quick actions and widgets from Oura no longer appear on their home screens or lock screens.
Affecting | iOS Users on iOS 18
Status | Open •
Workaround(s): Disabling App Lock for Oura can help restore normal functionality until a solution is available.
September 2024
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Issue 1990 | Latency when confirming Automatic Activity Detection (AAD)
Affecting | Android users
Status | Open •
Description: Android Members can experience a lag in the time it takes for workouts to post when using Automatic Activity Detection (AAD). Once the activity is seen, it can be accepted.
Workaround(s): We recommend checking back on the same day the activity was done to confirm.
July 2024
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Issue 1863 | Live HR fails to be measured during a rest period
Affecting | All users
Status | Open •
Description: Users are unable to measure live heartrate during a rest period.
Workaround(s): Move around for a bit (about 1-2min) to get the IR LED turned off before tapping the heart to measure the live heart rate.
April 2024
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Issue 1545 | SpO2 showing dash line (Delayed by one day)
Affecting | Android Users
Status | Open •
Workaround(s): The data is delayed by one day. The current day's data will be available the following day.
April 2024
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Issue 11407 | Endless loading spinner when trying to share a sticker
Affecting | iOS users
Status | Open •
Workaround(s): Disconnect and then reconnect the Strava integration.
March 2024
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Issue 1734| Members unable to manually add a workout
Affecting | iOS users
Status | Open •
Description: Members report that they are receiving an error code after the inability to add workouts in the app manually.
Our team is currently investigating this issue.
March 2024
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Issue 935| App wrongly reporting "no significant movement"
Affecting | Gen 3 Users
Status | Open •
Description: Members report they were awake and active but the app reports "no significant movement". Awake time has been marked in the app.
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Issue 4739| Gen 2 ring users / Members with Unverified Account email - unable to log into the Oura Application
Affecting | Gen 2 Users / Members with unverified Account email
Status | Open •
Description: Users are finding an inability to log in and use the app. Gen 2 users, Members switching devices, or attempting to log into the app. This is due to the account email not being a verified email address.
Workaround(s):
1. Click 'Send setup email' in the App and verify your account on the web page by entering your password. After that, you should be redirected to the complete page and be able to log in on the App.
2. If that doesn't help, log into Oura on the Web, and verify your email address by going to My Account - Account Settings - ensure there is a green check mark by your email address.
January 2024
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Issue 1693| HR/HRV Missing after completing a Headspace meditation session
Affecting | Gen 3 Users
Status | Open •
Description: HR/HRV will be missing from the Headspace meditation session, estimated to happen 20% of the time.
Workaround(s): Attempt to record another Headspace session in Explore
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Issue 1658| HR/HRV graph missing or incomplete on meditation/unguided session
Affecting | Gen 3 Users
Status | Open •
Description: The HRV graph is missing or incomplete from the Meditation/Unguided session, while the HR graph is fully shown.
Workaround(s): Currently no workaround.
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Issue 1394| Restful periods recorded too early, or too late
Affecting | iOS users (Gen 2)
Status | Open •
Description: Members are reporting issues with restful periods appearing in the future and restful periods being added in the past. Currently under investigation.
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Issue 277 | Naps that occur shortly after the wake-up time (Morning naps) are not showin
Affecting | Gen2, Gen3 users
Status | Open •
Description: Morning naps are not showing up in app. This issue is known, and currently under investigation.
May 29, 2023
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Issue 842 | Automatic Activity Detection (AAD) Route information missing on iOS devices
Affecting | iOS users
Status | Open •
Description: Despite the Oura app being open in the background, and settings allowing location tracking, the route is not displayed after a workout.
Additional information:
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Our software engineering team has investigated this issue further and came to the conclusion that this issue happens on the phone's side. The Oura App gets the location data from the phone, and this issue occurs when the phone does not provide enough location data. As a result, the Oura App is not able to create the route. Unfortunately, there is nothing we can do about this from our side.
May 8, 2023
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Issue 1262 | Oura App isn't showing the correct battery %
Affecting | Gen 3 Users
Status | Open •
Description: The app lists an incorrect percentage while on charger.
Workaround(s):
- Perform a soft reset after taking the ring off the charger.
April 17, 2023
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Issue 1347 | Apple watch corner complications — scores cut off
Affecting | iOS 16.3 and watchOS 9.3.1, Apple Watch Series 5
Status | Open •
Scores may be cropped off on the watch face when using corner complications. This is an Apple bug.
Workaround(s):
- Update the watch OS
- Force quit the iPhone and force quit the Apple watch app
- Open the Apple Watch app
- Open the Oura App and sync your ring
June 7, 2023
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Issue | Unable to take Gen3 Oura Ring into use
Affecting | Gen 3, Both iOS and Android Users
Status | Open •
Description: The ring does not appear when trying to set up Gen3
Workaround(s):
- Place your old ring on the charger and ensure it’s charging
- Open the Oura App and tap the spinning ring in the upper right-hand corner of the Home tab
- Swipe left
- Scroll down to "Tools" and tap "Set up new ring"
- Please select the option to "Factory reset current ring." Leave your old ring on its charger until the factory reset is complete. Go to your phone's Bluetooth settings, and remove your ring from your listed connected devices. Note: if your old ring is lost or no longer functional, you can skip the factory reset and proceed with "Set up a new ring instead"
- Once your factory reset is complete, take your old ring off the charger and place your new ring on the charger. If you skipped the factory reset, proceed with placing your new ring on the charger. Select "Setup new ring" to pair your new ring and app
If your new and old ring are both connected to your device and you don't see your newest ring generation appear, please tap "This is not my ring." From there, you can select between connected options.
If you are unable to find your Gen3 ring, please try using your Gen2 charger for the set up process.
If these options fail, please contact us for further assistance.
February 2023
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Issue 765 | Connectivity Issues Linked to Battery Optimization Settings
Affecting | Android Version 3.9.1 & Firmware 3.9.6
Status | Open •
Description: Some users have experienced ring connectivity issues as a result of battery optimization settings being enabled. These optimization settings can also interfere with the delivery of notifications. Please note that this issue isn't specific to Oura. Many applications experience similar interference as a result of battery optimization settings (e.g., low power mode) being enabled.
Workaround(s):
- Disable the battery optimization settings for the Oura App in your device's settings.
Affected Devices: Google Pixel, Xiaomi, Huawei, Samsung (S8, S9, S10 & S20)
March 2022
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Issue | Activity in Oura Not Tracked From 00:00 - 04:00
Affecting | Oura Android Version 3.9.1 | iOS Version 3.9.0 & Firmware 3.9.6
Status | Open •
Description: Technical limitations of the current app version prevent Oura from tracking activity during these hours of the day. Activities cannot be manually added between these times either.
2022
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Issue 525 | Tags Cannot Be Deleted From Rest Mode
Affecting | Oura Android Version 3.9.1 iOS Version 3.9.0 & Firmware 3.9.6
Status | Open •
Description: Tags created when Rest Mode is enabled, including the Rest Mode tag and additional promoted tags, cannot be deleted retroactively.
Workaround(s): There are no workarounds at the moment, but the process below can be used to delete tags associated with Rest Mode.
While Rest Mode is still enabled:
- Go to the
menu
- Rest Mode
- Turn off Rest Mode
- End and delete tags
- Tap "Got it"
April 5, 2022
In Progress Issues
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Issue 2142 | Charger light indications are not working during onboarding/charging (ring connects and works fine)
Affecting | Oura Ring 4 users
Status | In Progress •
Description: We have identified an issue in the firmware of a small percentage of Oura Ring 4 rings, which may prevent the LED lights on your charger from functioning as expected.
Workaround(s):
November 2024
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Issue 2029 | Activity shows zero after Rest Mode has been disabled
Affecting | iOS users
Status | In Progress •
Description: Some members are experiencing missing activity scores after Rest Mode has been disabled.
Workaround(s): Switching Rest Mode on and off can help reset it.
September 2024
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Issue 1682| Sleep or Readiness scores not recorded after setting up a replacement ring
Affecting | iOS
Status | In Progress •
Description: Members are not able to see their sleep or readiness scores after setting up a replacement ring.
Workaround(s):
Re-install the Oura App
First, do a full backup of your data:
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Open the Oura App and wait for the latest sync.
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Tap the menu icon (☰) in the upper left-hand corner of the home tab.
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Tap "Settings."
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Under Account, select "Back up all data."
After that
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Launch your iPhone's Settings app
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Tap "General," and then "iPhone Storage"
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From the iPhone Storage screen, tap on the Oura App
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Tap "Delete App" to remove it
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After that, go to the App Store and re-install it
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Issue 1012 | Strava syncing the incorrect distance in Oura App
Affecting | Gen 3 Users
Status | In Progress •
Description: Members are reporting Strava syncing wrong distance to the Oura App.
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Fixed Issues
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Issue 2064 | Not receiving account setup verification code email when taking ring into use.
Affecting | iOS/Android users
Status | Fixed •
Description: When setting up a new Oura Ring and creating an account, some members may not receive the email containing the account setup verification code. This is due to high traffic on the email servers, which may result in the email not being sent.
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Issue 1784| Period of historical Activity Data missing after connecting a new Ring
Affecting | iOS and Android Users
Status | Fixed •
Description: Members's activity data disappears after upgrading to Oura Ring 4.
Workaround(s):
Update your Oura App:
iOS: Version 6.0.4
Android: Version 6.0.5
- After updating, log out and log back in:
- Tap the menu in the top left corner
- Select “Settings”
- Scroll to the bottom and tap “Sign out”
- Sign back in with your account details
October 2024
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Issue 2020 | Workout HR Graph not Visible (Historical & New Workouts)
Affecting | iOS Users
Status | Fixed •
September 2024
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Issue 1986 | New users report no sleep data in the Oura App.
Affecting | Android users
Status | Fixed •
Description: New users report no sleep data populating in the Oura app. Ring state is analyzing sleep data but never completes.
July 2024
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Issue 1987 | "This App is Blocked" error when attempting to connect Oura to Google Fit
Affecting | Android users
Status | Fixed •
Description: This app is blocked error code appears on the screen when attempting to connect Oura App to Google Fit
July 2024
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Issue 1739| The Ring will not connect to a new phone - from an Android to an iOS device
Affecting | Gen 3 Users
Status | Fixed •
Description: Members are not able to switch their ring from an Android phone to an iPhone (iOS), ring will not connect.
Workaround(s):
- Delete the Oura App from your iPhone
- Remove the Bluetooth pairing between the Oura Ring and the iPhone
- Place the ring on the charger
- Re-install the Oura app on your Android phone
- Follow the instructions in the Oura app to connect your ring to your Android phone.
- If you encounter a 'restricted' mode pop-up dialog after connecting the ring. Click 'Factory reset' in the dialog
- After successfully connecting the ring, open and force-close the Oura App a few times
- Wait 10-15 minutes and then uninstall the Oura App from the Android phone
- Remove Bluetooth pairing to the Oura Ring from the phone's Bluetooth device list
- Re-install the Oura App on your iPhone
- Sign in and connect the ring by following the instructions in the Oura App
- When the ring is correctly connected the ring icon is a white circle with lightning in the middle (as the ring is on the charger)
January 2024
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Issue 1877 | Refer a Friend link is not visible in the app
Affecting | All users
Status | Fixed •
Description: Refer a Friend link missing in the app
May 2024
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Issue 1661| Manually added workouts do not appear on the workout list but Calories are added to the daily total
Affecting | iOS users
Status | Fixed •
Description: Members who manually add a workout do not see the activity listed but notice the calories burned are added to the daily total goal progress.
March 2024
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Issue 1806 | Andoird App freezes after latest update
Affecting | Android Users
Status | Fixed •
Description: Members report that the App is becoming responsive after scrolling within the app.
(Temporary) Workaround: Open the Oura application with Bluetooth turned off and then turn it on once the application is loaded.
Updated April 2024
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Issue 1847 | No Heart Rate data in full view, but visible on the Home Screen
Affecting | Android Users
Status | Fixed •
Description: HR data is visible on the Home tab but shows no information when viewing the full report.
April 2024
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Issue 1824 | No Sounds/Audio playing in Explore content
Affecting | iOS Users
Status | Fixed •
Description: Members report that no audio is coming from content within the Explore page.
Workaround(s): Turning off Silent mode/Ringer (Sound On) on your iPhone may help with producing audio during a Meditation/Unguided Session.
March 2024
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Issue 1598 | Restorative time missing from DHR graph
Affecting | Android users
Status | Fixed •
Description: Members are reporting that restorative time is not shown in the DHR graph or the history as it has been previously shown.
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Issue 1382 | No Body Clock Card on Home Tab
Affecting | Both iOS and Android Users
Status | Fixed •
Description: Body Clock Card missing from the home tab
If the Body Clock or chronotype is not appearing in your app, please note that this feature is only available to Gen 2 and Gen 3 members with active memberships.
Additionally, these conditions must be met for chronotype data to display:
- At least 90 days of past Oura data, containing at least 30 long sleep periods (i.e. of more than three hours each)
- Ring worn properly (a tight enough fit, with sensors on the palm side of your finger), to guarantee complete data gathering
- Data collected within the same timezone (or +/- 60 minutes difference)
- Ring must be synced with the app at least once a week
- Ring must be consistently worn during day and night, because daytime readings also contribute to chronotype calculation
Workaround(s):
- We are currently working on a fix for this issue. In the meantime, ensure you continue updating your firmware to the latest version, as we are constantly making improvements.
April 19, 2023
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Issue 735 | Gen3 Charger flashes red
Affecting | Gen3 Users
Status | Fixed •
Description: Users have reported that the charger light flashes red when attempting to charge their ring.
Workaround(s):
- Take the ring off the charger and place the ring back on the charger
- Attempt a Factory Reset in the app
- If the issue persists, please submit a ticket stating you have attempted the steps in this article
March 2023
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Issue 1637| Automatic Activity Detection (AAD) not showing activities properly in the Oura App
Affecting | Android Users
Status | Fixed •
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