You can use this list to see if an issue affecting your Oura Ring or App is already known. Our team updates this list weekly and will remove fixed issues after six months. The newest issues can be viewed at the top of the page, and more details and/or workarounds can be found below. To find a specific issue, use the search function on your browser.
You can use the statuses below as a reference, and as a shortcut to jump to the case.
Open • the issue is either new or simply a product imperfection.
In Progress • our team is aware of the issue and is actively working on a fix.
Fixed • the issue has been resolved.
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CRITICAL KNOWN ISSUES **See workarounds and more details of each individual issue below** |
Issue 1896 | Nap overwrites Nighttime Sleep DataAffecting | Android users on version 5.2.7 or newer Status| Open • |
Issue 2477 | Walking Test FailsAffecting | All users on version 6.2.4 or newer Status| Open • |
Issue 1965 | Cycle Phase shows UnknownAffecting | iOS users on version 5.3.5 or newer Status| In Progress • |
Issue 2440 | Unable to measure Live HRAffecting | All users on version 6.2.1 or newer Status| In Progress • |
Open Issues
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Issue 1896 | Nap overwrites Nighttime Sleep Data
Affecting | Android users on version 5.2.7 or newer
Status | Open •
Description: We are aware of an issue where members report when they take a nap, the nighttime sleep data disappeared and was replaced by the nap's data.
June 2025
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Issue 2477 | VO2 Max - Walking Test Fails
Affecting | All users on version 6.2.4 or newer
Status | Open •
Description: We are aware of an issue where members report the Walking Test fails and is not saving in the data summary even when all conditions required are being met.
May 2025
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Issue 2421 | Inaccurate Activity goal Notification
Affecting | Android users on version 6.2.3 or newer
Status | Open •
Description: We are aware of an issue where members report they receive a Notification mentions Activity goal has been achieved when it has not yet been.
January 2025
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Issue 2441 | Typical period length Incorrect
Affecting | iOS users on version 6.2.6 or newer
Status | Open •
Description: We are aware of an issue where members report their typical period length is not being calculated correctly, despite logging all days of their period.
January 2025
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Issue 2480 | Newly added tags appear on yesterdays Timeline
Affecting | Android users on version 6.2.6 or newer
Status | Open •
Description: We are aware of an issue where members report when adding a tag, it shows on the previous days timeline.
May 2025
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Issue 2164 | Meditation sessions taking place before bedtime are included as awake time in the bedtime visual.
Affecting | iOS users on version 6.2.3 or newer
Status | Open •
Description: We are aware of an issue where members report their meditation sessions are being logged as awake time in the sleep hypnogram.
Workaround(s): Use the Edit bedtime feature to remove the incorrect data from the bedtime.
May 2025
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Issue 2428 | The Oura App stopped displaying step counts/steps are not updating
Affecting | All users on version 6.2.3 or newer
Status | Open •
Description: We are aware of an issue where members report their step count not displaying on the Activity Tab in the Oura App.
Workaround(s): TBD
May 2025
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Issue 2459 | Active Calorie burn lower than expected
Affecting | iOS users on version 6.2.3 or newer
Status | Open •
Description: We are aware of an issue where members report Active Calorie burn after completing a workout is significantly lower than anticipated.
Workaround(s): TBD.
April 2025
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Issue 2455 | Non-activity related tags are not showing up in Daytime Stress details view
Affecting | iOS users on version 6.2.3 or newer
Status | Open •
Description: We are aware of an issue where members Non-activity tags are no longer showing up to Daytime Stress details view. Activity tags are still present.
Workaround(s): TBD.
April 2025
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Issue 2452 | Blue/Red dot on Help Center stays after opening message
Affecting | iOS/Android users on version 6.2.2 or newer
Status | Open •
Description: We are aware of an issue where members are unable to view replies to Support tickets in the app. Additionally, the notification dots remain visible in the In-App section (blue dot) and Oura App (red dot).
Workaround(s): Access these Support Tickets from your email's inbox for the time being while we investigate this issue.
April 2025
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Issue 2448 | Insight Messages missing
Affecting | Android Users on app version 6.2.5
Status | Open •
Description: We have identified an issue that affects the display of charts within Insight messages. You may notice that chars are missing when viewing additional details under areas like "Readiness".
April 2025
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Issue 2419 | Activity Step Count discrepancy
Affecting | iOS Users on app version 6.2.0 and above
Status | Open •
Description: Inaccurate step counts have been reported, discrepancy between actual physical activity and the data recorded by the Oura app.
April 2025
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Issue 2423 | Lululemon discount link does not work
Affecting | All users
Status | Open •
Description: Promotional discount link that were sent to members subscribed to Oura Newsletter are not working.
Workaround(s): New links have been sent to U.S. Oura Newsletter subscribers.
April 2025
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Issue 2353 | Symptom radar shows a resting heart rate of 255
Affecting | iOS / Android Users
Status | Open •
Description: We are aware of the issue that causes the Symptom Radar to show an erroneous RHR value of 255bpm and want to assure you that our team is actively working on a solution.
Workaround(s): TBD
March 2025
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Issue 2321 | Chronotype shows "Calibrating" under Sleep Health
Affecting | iOS users on version 6.2.3 or newer
Status | Open •
Description: We are aware of an issue where members report their Chrnotype shows "Calibrating" under sleep health after having enough data to view results
Workaround(s): Tap on "Calibrating" will load full Chronotype card which will then will display the results.
February 2025
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Issue 1997 | Step calculation seems inaccurate - underreported step counts shown in the app.
Affecting | iOS
Status | Open •
Description: Some members are experiencing inaccuracies in the step count listed on the app
Workaround(s): TBD
February 2025
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Issue 2122 | Unable to edit bedtime due to missing Edit icon
Affecting | iOS users on version 6.0.5 or newer
Status | Open •
Description: We are aware of an issue where members report they are unable to edit their bedtimes due to missing edit icon.
November 2024
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Issue 1636 | Daylight Savings Time
Affecting | iOS/Android users
Status | Open •
Description: We are aware of a bug affecting data on the night of the Daylight Savings Time Change. You may notice an hour shift in your data.
Workaround(s):
October 2024
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Issue | Connection Failure while on Firmware 3.0.1
Affecting | iOS/Android users
Status | Open •
Description: Unable to successfully connect to Oura App while on FW 3.0.1
Workaround(s):
October 2024
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Issue UX | Unable to edit or delete tags from past days
Affecting | Android users App version 6.0.0 and newer
Status | Open • TBD
Description: Unable to edit or delete tags from past days due to the full calendar timeline not being available yet.
Workaround(s):
October 2024
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Issue | iOS 18 New App Lock Feature
With the release of iOS 18, Apple introduced a new App Lock feature designed to enhance privacy and security. This feature allows users to lock individual apps with Face ID or Touch ID.
After enabling, users have reported that quick actions and widgets from Oura no longer appear on their home screens or lock screens.
Affecting | iOS Users on iOS 18
Status | Open •
Workaround(s): Disabling the App Lock for Oura can help restore normal functionality until a solution is available.
September 2024
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Issue 1545 | SpO2 showing dash line (Delayed by one day)
Affecting | Android Users
Status | Open •
Workaround(s): The data is delayed by one day. The current day's data will be available the following day.
April 2024
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Issue 935 | App wrongly reporting "no significant movement"
Affecting | Gen 3 Users
Status | Open •
Description: Members report being awake and active, but the app reports "no significant movement." Awake time has been marked in the app.
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Issue 277 | Naps that occur shortly after the wake-up time (Morning naps) are not showing
Affecting | Gen2, Gen3, OR4 users
Status | Open •
Description: Morning naps are not showing up in the app. This issue is known and currently under investigation.
May 29, 2023
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Issue | Unable to take Gen3 Oura Ring into use
Affecting | Gen 3, Both iOS and Android Users
Status | Open •
Description: The ring does not appear when trying to set up Gen3
Workaround(s):
- Place your old ring on the charger and ensure it’s charging
- Open the Oura App and tap the spinning ring in the upper-right corner of the home screen
- Swipe left
- Scroll down to "Tools" and tap "Set up new ring"
- Please select the option to "Factory reset current ring." Leave your old ring on its charger until the factory reset is complete. Go to your phone's Bluetooth settings, and remove your ring from your listed connected devices. Note: if your old ring is lost or no longer functional, you can skip the factory reset and proceed with "Set up a new ring instead"
- Once your factory reset is complete, take your old ring off the charger and place your new ring on the charger. If you skipped the factory reset, proceed with placing your new ring on the charger. Select "Setup new ring" to pair your new ring and app
If your new and old rings are connected to your device and you don't see your newest ring generation appear, please tap "This is not my ring." From there, you can select between connected options.
If you can't find your Gen3 ring, please try setting it up using your Gen2 charger.
If these options fail, please don't hesitate to contact us for further assistance.
February 2023
In Progress Issues
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Issue 2534 | No Heart Rate data available when using "Record Workout HR" feature
Affecting | Android users on version 6.2.3 or newer
Status | In Progress •
Description: We are aware of an issue where members report they are not receiving HR related data on activities which are recorded with "Record workout HR" feature.
June 2025
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Issue 1965 | Cycle Phase shows Unknown
Affecting | iOS users on version 5.3.5 or newer
Status | In Progress •
Description: We are aware of an issue where members report their Cycle Phase shows unknown, when all conditions are met.
January 2025
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Issue 2440 | Unable to measure Live HR
Affecting | All users on version 6.2.1 or newer
Status | Open •
Description: We are aware of an issue where members report Live HR can not be measured.
Workaround(s): Please complete a soft reset and attempt to record once completed.
January 2025
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Issue 2409 | Battery does not charge to 100%
Affecting | Oura Ring 4 Users
Status | In Progress •
Description: The battery won't charge all the way to 100%. Charge will stop at 99%
April 2025
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Issue 1693 | HR/HRV Missing after completing a Headspace meditation session
Affecting | Gen 3 Users with App versions 5.0.5 and above
Status | In Progress •
Description: HR/HRV will be missing from the Headspace meditation session, which is estimated to happen 20% of the time.
Workaround(s): Attempt to record another Headspace session in Explore
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Issue 1682 | Sleep or Readiness scores not recorded after setting up a replacement ring
Affecting | iOS Users on App version 4.5.2 and above
Status | In Progress •
Description: Members cannot see their sleep or readiness scores after setting up a replacement ring.
Workaround(s):
Re-install the Oura App
First, do a full backup of your data:
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Open the Oura App and wait for the latest sync.
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Tap the menu icon (☰) in the upper-left corner of the home screen.
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Tap "Settings."
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Under Account, select "Back up all data."
After that
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Launch your iPhone's Settings app
-
Tap "General," and then "iPhone Storage"
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From the iPhone Storage screen, tap on the Oura App
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Tap "Delete App" to remove it
-
After that, go to the App Store and re-install it
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Issue 1012 | Strava syncing the incorrect distance in Oura App
Affecting | Gen 3 Users
Status | In Progress •
Description: Members are reporting Strava syncing the wrong distance to the Oura App.
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Fixed Issues
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Issue 2457 | Missing Heart Rate (HR) data for any recorded (workout) activity
Affecting | Android users on version 6.2.3 or newer
Status | Fixed •
Description: We are aware of an issue where members report not receiving any Heart Rate (HR) data for any recorded activities in the app.
Fixed with version Android 6.2.6
May 2025
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Issue 2494 | Live HR measurement fails on Vitals Tab but work on DHR card
Affecting | iOS users on version 6.2.4 or newer
Status | Fixed •
Description: We are aware of an issue some members report recording Live HR fails on Vitals tab, but works when recording via DHR card on Today's Tab
Fixed with version iOS 6.2.7
May 2025
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Issue 2462 | Signup and Login Issue for some iOS users
Affecting | iOS users on version 6.2.3 or newer
Status | Fixed •
Description: We are aware of an issue some Members with iOS are unable to proceed to Signup when creating an account within app or login to the app between April 30th 8PM and May 1st 2pm (UTC).
Workaround(s): Try following the instructions in the app again. If still no joy, fix will be released soon for this issue.
Fixed with version iOS 6.2.4
May 2025
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Issue 2423 | Lululemon discount link does not work
Affecting | All users
Status | Fixed •
Description: Promotional discount link that were sent to members subscribed to Oura Newsletter are not working.
Workaround(s): New links have been sent to U.S. Oura Newsletter subscribers.
April 2025
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Issue 2247 | Cycle Insights Internet connection Error
Affecting | iOS Users with version 6.2.2 and older
Status | Fixed •
Description: Some members are experiencing an Internet connection Error on ther Cycle Insights page and unable to view data.
Workaround(s):
-
Check your connection
- Make sure your device is connected to a strong network (Wi-Fi or mobile data).
- Turn off Airplane Mode if it’s on.
- Relaunch the Oura App
-
Log a new period start
- Go to the Today tab and tap the + button in the bottom-right corner
- Log a new period that starts at least 12 days after your last logged period
Tip: Not sure of your last period date? Head to the History tab in Cycle Insights to find it.
Once you’ve logged a new period, the prediction algorithm should reset and the error message should disappear. You can delete the new log afterward if you'd like—Cycle Insights will still continue working.
Fixed with version iOS 6.2.3
January 2025
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Issue 2389 | App goes to onboarding flow
Affecting | Android Users
Status | Fixed •
Description: When opening the Oura app it goes to the ring onboarding flow.
Workaround(s):
Workaround 1:
-
Force close the Oura App (remove from the list of recently used apps)
-
Open the Oura App again
-
You may have to do this several times.
Workaround 2:
-
Close the app
-
Disable bluetooth
-
Open the app
-
Enable bluetooth
Fixed with Android App version: 6.2.4
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Issue 2176 | OnePlus devices with Android 15 can't reconnect
Affecting | Android users
Status | Fixed •
Description: OnePlus devices seem to not connect again after the first initial connection was established.
Workaround(s): Toggle off Bluetooth, then turn Bluetooth back on.
After toggling back on, the Bluetooth connection should be re-established.
November 2024
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Issue 2400 | Reduce Motion Accessibility setting prevents Oura Advisor from loading in Oura App
Affecting | iOS Users with Reduce Motion feature enabled
Status | Fixed •
Description: iOS members with 'Reduce Motion' accessibility setting enabled may experience issues with Oura Advisor not loading in the Oura App.
Workaround(s): Disabling this feature temporarily will ensure Oura Advisor functions properly.
How to turn off Reduce Motion:
- Open the Settings on your iPhone.
- Select Accessibility
- Select Motion
- Toggle off Reduce Motion
- Toggle off Auto Play features
Fixed with iOS App version: 6.2.2
April 2025
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Issue 2398 | Multiple Bedtime Guidance Recommendations Received
Affecting | iOS Users with App version 6.2.1
Status | Fixed •
Description: Members have reported receiving multiple bedtime recommendations per day.
Workaround(s): Fixed
Fixed with iOS App version: 6.2.2
April 2025
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Issue 2372 | App Crashes when Cycle Insights is selected while using Oura App in the Italian Language
Affecting | iOS Users
Status | Fixed •
Description: Members have reported that the Oura app crashes when Cycle Insights is selected from the Today screen. This issue is affecting users who have the app set to Italian.
Workaround(s): Switching the app language to English prevents the app from crashing.
How to change Oura App language:
- Open the Settings on your iPhone.
- Select Apps
- Scroll down and find Oura in the list of applications
- Tap on Oura
- Tap on Preferred Language
- Select English from the list
Fixed with iOS App version: 6.2.0
March 2025
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Issue 2277 | Daytime Stress feature not functioning after performing Bluetooth Security Update
Affecting | iOS users
Status | Fixed •
Fixed with iOS App version: 6.1.10
February 2025
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Issue 2275 | Daily Sleep and Daily Readiness metrics are missing from the App
Affecting | Android Users version 6.1.6
Status| Fixed •
Description: You might notice Readiness and Sleep data are missing in the App
Workaround(s):
-
Go to the Sleep tab in the app.
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Scroll down to your sleep stage diagram.
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Select the Edit bedtime button.
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Make any simple change there and select 'Done'
-
You should see your data show on the home screen now.
Fixed with Android App version: 6.1.7
February 2025
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Issue 2045 | The walking test fails and is not saved to the Cardio Capacity Report
Affecting | iOS/Android users
Status | Fixed •
Description: The walking test fails and is not saved to the data summary. It will initially appear as walking on the app but not on the Cardio Capacity report (iOS).
Workaround(s): n/a
Fixed with iOS App version: 6.0.1
September 2024
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Issue 2227 | Oura App is unable to re-connect after enabling Bluetooth security update
Affecting | iOS/Android users
Status | Fixed •
Description: Oura App cannot reconnect after the Bluetooth security update is enabled and the ring is re-onboarded. Oura App shows a continuous spinning ring icon in the top right-hand corner.
Workaround(s):
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Force Close and re-open Oura App
-
iOS:
1.) Go to your phone’s home screen.
2.) Swipe up from the bottom of the screen (For iOS devices with a Home button, double tap the Home button).
3.) Scroll through the app previews until you find the Oura App preview (It should be the first preview).
4.) Swipe up on the Oura App preview to close the app.
5.) Relaunch the Oura app.
-
Android
1.) Open your phone’s ‘Settings’ App.
2.) Tap on ‘Apps’ or ‘Apps & Notifications’.
3.) Tap on the Oura application icon.
4.) Tap the ‘Force Stop’ icon.
5.) Tap ‘Ok’ to confirm that you want to close the app.
-
iOS:
- Go to the "My Oura Ring" page by tapping the menu icon in the upper left-hand corner within the Today tab or Tap the circular battery Icon in the upper right-hand corner within the Today Tab
- Tap "Set up a new Ring"
- Go to your device's Bluetooth settings and remove "oura_<address>" or "Oura Ring Gen 3" if present
- Follow the Oura in-app instructions to go through the ring connection process
Fixed with iOS App version: 6.1.4
January 2025
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Issue 2142 | Charger light indications are not working during onboarding/charging (ring connects and works fine)
Affecting | Oura Ring 4 users
Status | Fixed •
Description: We have identified an issue in the firmware of a small percentage of Oura Ring 4 rings, which may prevent the LED lights on your charger from functioning as expected.
Workaround(s):
Fixed with Oura Ring 4 Firmware version: 2.0.40
November 2024
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Issue 2029 | Activity shows zero after Rest Mode has been disabled
Affecting | iOS users
Status | Fixed •
Description: Some members are experiencing missing activity scores after Rest Mode has been disabled.
Workaround(s): Switching Rest Mode on and off can help reset it.
Fixed with iOS App version: 6.0.1
September 2024
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Issue 2135 | Error loading data message persists in Cycle Insights
Affecting | iOS users
Status | Fixed •
Description: Error showing on Cycle Insights page
Workaround(s):
If you see an error in the Cycle Insights detail view, try the following:
-
- Ensure your device has a strong network connection
- Relaunch the Oura App
-
Log a new period:
- Click the plus (+) icon in the bottom right corner of the Today tab
- Update the period start date so it's scheduled at least 12 days before or after your most recently logged period
- This will restart the Cycle Insights algorithm and eliminate the error
- You can delete the new period if needed once the Cycle Insights are working again
Fixed with iOS App version: 6.1.0
November 2024
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Issue 1784 | Period of historical Activity Data missing after connecting a new Ring
Affecting | iOS and Android Users
Status | Fixed •
Description: Members's activity data disappears after upgrading to Oura Ring 4.
Workaround(s):
Update your Oura App:
iOS: Version 6.0.4
Android: Version 6.0.5
- After updating, log out and log back in:
- Tap the menu in the top left corner
- Select “Settings”
- Scroll to the bottom and tap “Sign out”
- Sign back in with your account details
October 2024
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