Transfer Your Oura Data to a New Phone

The Oura App supports transferring your Oura account data from one device to another.

Transfer Data to New Phone or Tablet
Troubleshooting
More Information

Transfer Data to New Phone or Tablet

To transfer your ring data and Oura account to a new phone, tablet, or other supported device:

Remove your ring from the old device

1. Ensure that you have a stable internet connection
2. Place your ring on the charger until it reaches at least 50%
3. Go to the menu in the upper left-hand corner of the Oura App's Home tab
4. Select Settings > Back up all data
5. When the backup is complete, take your ring off the charger and place it on a flat surface
6. Factory reset your ring by selecting the ring icon in the upper right-hand corner of the Home tab > swipe left > scroll down to Tools > tap Factory reset
7. When the factory reset is complete, keep the ring off the charger and on a flat surface without moving it for two minutes
8. In your device's Bluetooth settings, remove your ring ("oura_A038xxx") from the list of connected devices

Connect your ring to the new device

9. Place your ring on the charger, connected to a power source
10. Install the Oura App on your new phone
11. Follow the in-app instructions to log in to your account and connect your ring
12. Once you have successfully signed in with your current account email address, uninstall the Oura App from your old phone

If your old device is lost or otherwise inoperable, your ring will go into Restricted Mode when attempting to pair with a new device. In this case, the Oura App will prompt you to factory reset the ring, which will turn off Restricted Mode. Data saved on the ring since your last sync will be erased, but any historical data saved before that will still be available.

Troubleshooting

Basic steps

1. Uninstall and reinstall the Oura App
2. Restart your device
3. Factory reset your ring

"Something went wrong" error

If you've upgraded or replaced your iPhone and are trying to connect with your Oura Ring from a newer iOS device, you may receive an error message stating "Something went wrong." If this happens: 

1. Make sure your Oura Ring is completely disconnected from the Bluetooth on your old device, and the app is uninstalled on your old device
2. Uninstall and reinstall the Oura App on your new device

More Information

How to Set Up the Oura App

Set Up an Oura Ring

Factory Reset an Oura Ring

Oura on the Web

What is Restricted Mode