You can use this list to see if an issue affecting your Oura Ring or App is already known. Our team updates this list weekly and will remove fixed issues after six months. The newest issues can be viewed at the top of the page, and more details and/or workarounds can be found below. To find a specific issue, use the search function on your browser. 
 

You can use the statuses below as a reference, and as a shortcut to jump to the case. 

Open • the issue is either new or simply a product imperfection.

In Progress • our team is aware of the issue and is actively working on a fix.

Fixed • the issue has been resolved.

Open Issues
 

Issue 2951 | Oura App language changes automatically after update

Affecting | Members whose Oura App language changed automatically after update (newly released languages)

Status | Open •

Description: We are aware of an issue where, after updating the app to a version that introduces new languages, the Oura App language may automatically switch from English to one of the newly released languages based on your device or app settings. This can be confusing, especially when some features are only available in English.

Workaround(s): You can change the Oura App language back to English or another supported language from the app’s language settings. Step-by-step instructions are also available in our Oura App Languages Help Center article.

April 2026

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Issue 2927 | Heart Rate Data unavailable after recording a workout

Affecting | Android users on version 7.10.0 or newer

Status | Open •

Description: We are aware of an issue where members report their Oura Ring successfully records exercise activities but fails to capture heart rate data.

March 2026

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Issue 2914 | Meals dropdown options greyed out

Affecting | Android users on version 7.10.0 or newer

Status | Open •

Description: We are aware of an issue where members report the Meal type dropdown displays all six options but all choices are greyed out and unresponsive. 

March 2026
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Issue 2181 | Unable to Edit Overlapping Long Sleep Periods

Affecting | iOS users on version 5.4.6 or newer

Status | Open •

Description: We are aware of an issue where members report their long sleep is being recorded twice - multiple periods overlap displaying incorrect results. 

March 2026
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Issue 2379 | Recovery Index displays incorrect values

Affecting | iOS users on version 7.8.2 or newer

Status | Open •

Description: We are aware of an issue where members report their Recovery Index is displaying incorrect values. 

February 2026
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Issue 2825 | Hormone settings not updating in Women's Health

Affecting | iOS users on version 7.7.0 or newer

Status | Open •

Description: We are aware of an issue where members report their Hormone selections revert to the previous settings after updating to app version 7.7.0. 

Workaround(s): After selecting new hormone option or None in Women's Health settings: 

1. Force quit the Oura App 
2. Reopen the Oura App, new selection will be saved. 

February 2026
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Issue 2821 | Blank Option in Blood Pressure Study Questionnaire

Affecting | Android users on version 7.7.0 or newer

Status | Open •

Description: We are aware of an issue where members will see a blank option while completing the BP questionnaire. Blank option shouldn't be selected, we recommend selecting only applicable medical condition options listed or none.  

February 2026
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Issue 2714 | Persistent "Waiting for Sleep" Message

Affecting | Android users on version 7.3.0 or newer 

Status | Open •

Description: We are aware of an issue where members report that the "Waiting for Sleep" message is stuck on the main screen. All sleep, naps, and activities are detected correctly and are visible int he app on their dedicated screens. 

January 2026

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Issue 2759 | Cumulative Stress missing in Oura App

Affecting | Android users on version 7.3.0 or newer 

Status | Open •

Description: We are aware of an issue where members report that they are missing Cumulative Stress data in their Oura App. 

November 2025

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Issue 2749 | Health Panels Error during Checkout

Affecting | iOS users 

Status | Open •

Description: We are aware of an issue where members report that they experience "an error occurred" after going through the checkout flow for a Health Panels appointment. 

Workaround(s): This can be resolved by signing out and back into the Oura App. 
Follow the steps to sign out and back in: 

December 2025

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Issue 2654 | Sleep data is Duplicated

Affecting | iOS users on version 7.2.0 or newer 

Status | Open •

Description: We are aware of an issue where members report that their sleep data appears duplicated (e.g., 8 hours displays as 16 hours).

Wrap-around: Currently no wrap around. We are working on a fix.

November 2025

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Issue 2438 | Gaps in Daytime Stress

Affecting | iOS users on version 6.1.0 or newer 

Status | Open •

Description: We are aware of an issue where members are reporting they are seeing consistent gaps in their Daytime Stress graphs. 

October 2025
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Issue 2692 | Partial data missing in Oura App timeline

Affecting | Android users on version 6.14.0 or newer 

Status | Open •

Description: We are aware of an issue where members are reporting they are missing data from their timeline view in the Oura App homepage. 
Workaround(s): All data is available when going into Vitals, then selecting corresponding tabs in the Oura App. (Readiness, Sleep, Activity, Stress)

October 2025
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Issue 2606 | Daytime Stress no longer tracking in Oura App

Affecting | Android users on version 6.7.0 or newer 

Status | Open •

Description: We are aware of an issue where members are reporting they are no longer seeing Daytime Stress being tracked in their Oura App. 

October 2025

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Issue 2451 | Naps being inaccurately detected

Affecting | iOS users on version 6.1.11 or newer 

Status | Open •

Description: We are aware of an issue where members are reporting their ring is incorrectly logging naps. 

October 2025

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Issue 2314 | "Something went Wrong Error" when opening Activity Card

Affecting | Android users on version 6.1.9 or newer

Status | Open •

Description: We are aware of an issue where members are reporting that their Oura App is displaying an error when opening an Activity Card.

August 2025

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Issue 2126 | AAD 3.0: Workout Suggestion Triggered by Low Activity

Affecting | Android users on version 6.5.0 or newer

Status | Open •

Description: We are aware of an issue where members are reporting that their ring suggest a workout even if no clear or obvious activity occurred. 
 

July 2025

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Issue 2477 | VO2 Max - Walking Test Fails 

Affecting | All users on version 6.2.4 or newer

Status | Open •

Description: We are aware of an issue where members report the Walking Test fails and is not saving in the data summary even when all conditions required are being met. 
 

May 2025

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Issue 2421 | Inaccurate Activity goal Notification

Affecting | Android users on version 6.2.3 or newer 

Status | Open •

Description: We are aware of an issue where members report they receive a Notification mentions Activity goal has been achieved when it has not yet been.
 

January 2025

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Issue 2164 | Meditation sessions taking place before bedtime are included as awake time in the bedtime visual.

Affecting | iOS users on version 6.2.3 or newer

Status | Open •

Description: We are aware of an issue where members report their meditation sessions are being logged as awake time in the sleep hypnogram.
Workaround(s): Use the Edit bedtime feature to remove the incorrect data from the bedtime.
 

May 2025

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Issue 2459 | Active Calorie burn lower than expected 

Affecting | iOS users on version 6.2.3 or newer

Status | Open •

Description: We are aware of an issue where members report Active Calorie burn after completing a workout is significantly lower than anticipated. 
Workaround(s): TBD.
 

April 2025

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Issue 2419 | Activity Step Count discrepancy 

Affecting | iOS Users on app version 6.2.0 and above

Status | Open •

Description: Inaccurate step counts have been reported, discrepancy between actual physical activity and the data recorded by the Oura app. 

April 2025

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Issue 2353 | Symptom radar shows a resting heart rate of 255

Affecting | iOS / Android Users

Status | Open •

Description: We are aware of the issue that causes the Symptom Radar to show an erroneous RHR value of 255bpm and want to assure you that our team is actively working on a solution.

March 2025

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Issue 2122 | Unable to edit bedtime due to missing Edit icon

Affecting | iOS users on version 6.0.5 or newer

Status | Open •

Description: We are aware of an issue where members report they are unable to edit their bedtimes due to missing edit icon. 
 

November 2024

In Progress Issues

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Issue 2585 | Oura Advisor Error Message

Affecting | iOS users on version 6.9.0 or newer

Status | In Progress •

Description: We are aware of an issue where members report when using the Oura Advisor feature the chat does not open, or members receives an error message, "Please try again." 

Workaround: Deleting and reinstalling the app may solve the issue temporarily. 

March 2026
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Issue 2850 | Oura App crashing upon app launch and ring sync

Affecting | iOS users on version 7.8.0 or newer

Status | In Progress •

Description: We are aware of an issue where members report their Oura App crashes upon opening the app, or when syncing their ring. 

February 2026
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Issue 2761 | Oura App Home and Activity Tab is Crashing/Freezing

Affecting |  Android users on App Version 7.4.1 and newer

Status | In Progress •

Description: We are aware of an issue where members are experiencing the App app takes a lot of time to load, or then when it eventually loads, the App is crashing after clicking the 'add activity' button.

Workaround(s): No current workaround, we are working on a fix. Clearing the cache may be helpful in some cases.

December 2025
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Issue 2613 | App Crashing after Pregnancy Insights Launch

Affecting | iOS users on version 6.8.0 or newer

Status | In Progress •

Description: We are aware of an issue where members are reporting that their Oura App is crashing preventing them from opening the app. 
 

August 2025
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Issue 2549 | Imported Calories do not contribute to daily Active Calorie Burn goal 

Affecting | iOS users on version 6.3.0 or newer 

Status | In Progress •

Description: We are aware of an issue where members are reporting that their calories burned from imported workouts do not contribute to their Daily Activity goal. 

June 2025

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Issue 2274 | Typical period length Incorrect 

Affecting | All users on version 6.2.6 or newer 

Status | In Progress •

Description: We are aware of an issue where members report their typical period length is not being calculated correctly, despite logging all days of their period. 
 

January 2025

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Issue 2428 | The Oura App stopped displaying step counts/steps are not updating

Affecting | All users on version 6.2.3 or newer

Status | In Progress •

Description: We are aware of an issue where members report their step count not displaying on the Activity Tab in the Oura App.
Workaround(s): TBD
 

May 2025

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Issue 1965 | Cycle Phase shows Unknown

Affecting | iOS users on version 5.3.5 or newer 

Status | In Progress •

Description: We are aware of an issue where members report their Cycle Phase shows unknown, when all conditions are met. 
 

January 2025

Fixed Issues 

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Issue 2878 | Daytime Stress graph displays inaccurate values

Affecting | Android users on version 7.9.0 or newer

Status | Fixed •

Description: We are aware of an issue where members report their Daytime Stress graph displays identical stressed and restored time independently of the selected day. 

Fixed Version | Android 7.10.0

March 2026
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Issue 2822 | Cycle Phase shows "Unknown" after changing hormone settings in Women's Health

Affecting | Android users on version 7.6.1 or newer 

Status | Fixed •

Description: We are aware of an issue where members report their Cycle Phase and Fertile Window shows "Unknown" after hormones settings is changed. 

Fixed Version | Android 7.9.0

February 2026
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Issue 2791 | Meals not showing in Timeline

Affecting | iOS users on version 7.5.0 or newer 

Status | Fixed •

Description: We are aware of an issue where members report that the their Meal tags are not displaying in the timeline, while still visible when accessed through the Meal tab. 

Fixed Version | iOS 7.6.0

January 2026
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Issue 2755 | Oura App crashes upon opening

Affecting | iOS users on App Version 7.4.0 and newer

Status | Fixed •

Description: We are aware of an issue where members are experiencing the App crashing upon opening the App on the device. On affected devices, the crash happens every time the app is opened, preventing normal use of the app.

Workaround(s): No current workaround, we are working on a fix.

Fixed Version | iOS 7.4.2

December 2025
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Issue 2647 | Unable to login to Oura App due to account email unverified

Affecting | Android users on version 6.9.1 or newer

Status | Fixed •

Description: We are aware of an issue where members report that they experience an error when trying to log into the Oura App. 

December 2025

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Issue 2739 | App freezes when editing a manual Activity 

Affecting | iOS users on version 7.3.0 or newer

Status | Fixed •

Description: We are aware of an issue where members report that they experience their app freezing when editing, viewing, or deleting a manually added activity. 

Fixed Version | iOS 7.4.0

December 2025

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Issue 2752 | HRV missing from Sleep tab in Android App 7.4.0

Affecting | Android users on App version 7.4.0 

Status | Fixed •

Description: We are aware of an issue where members may experience HRV data missing from the Sleep tab. This is currently being fixed, and will be released as soon as possible.

****Ensure that your App is updated with the latest version by visiting the App store on your device, and selecting Update.

Fixed Version | Android 7.4.1

December 2025

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Issue 2734 | Data syncing error upon Account creation

Affecting | iOS users 

Status | Fixed •

Description: We are aware of an issue where members report that they receive an error when going through the account creation flow. 

November 2025
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Issue 2732 | Slow/delayed transfer of data when syncing to the Oura App

Affecting | iOS and Android Oura Ring 4 users with Firmware 2.9.0

Status | Fixed •

Description: We are aware of an issue with a slow sync with data moving from the ring to the app. This issue seems to occur with syncing between Oura Ring 4 and Oura app after firmware 2.9.0. Please continue using the app like normal, this issue is under currect investigation.

November 2025
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Issue 2696 | Homeview always shows evening mode (bedtime recommendation visible)

Affecting | Android users on version 7.0.0 or newer 

Status | Fixed •

Description: We are aware of an issue where members are reporting seeing the evening mode with bedtime recommendation all day after they have updated to Android App version 7.0.0

Workaround(s): No work-around available, but soon to be fixed. 

Fixed Version | Android 7.1.0

November 2025
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Issue 2242 | Overlapping Sleep Periods after Bedtime edit

Affecting | iOS users on version 6.1.3 or newer 

Status | Fixed •

Description: We are aware of an issue where members are reporting editing a bedtime can incorrectly create an extra sleep period (late nap) that overlaps with the main sleep period.

Fixed Version | iOS 6.8.1

October 2025
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Issue 2631 | Average Daytime Heart Rate details missing

Affecting | Android users on version 6.4.1 or newer

Status |  Fixed •

Description: We are aware of an issue where members are reporting that their Average Daytime Heart Rate data is missing, but Daytime HR data is visible on graphs. 

Fixed Version | Android 7.4.0

August 2025
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Issue 2534 | No Heart Rate data available when using "Record Workout HR" feature 

Affecting | Android users on version 6.2.3 or newer

Status | Fixed •

Description: We are aware of an issue where members report they are not receiving HR related data on activities which are recorded with "Record workout HR" feature.

Fixed Version | Android 7.10.0
 

June 2025
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Issue 2440 | Unable to measure Live HR

Affecting | All users on version 6.2.1 or newer 

Status | Fixed •

Description: We are aware of an issue where members report Live HR can not be measured. 
 

Workaround(s): Please complete a soft reset and attempt to record once completed. 

• Tap on the battery icon in the upper right-hand corner of the app's home screen
• Under My Devices, tap on your ring
• Tap "Soft Reset"

January 2025

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Issue 2715 | Login Button missing in Oura App

Affecting | iOS users on version 7.2.0 or newer

Status | Fixed •

Description: We are aware of an issue where members are reporting on older iPhones (e.g., iPhone SE), the Oura app’s login verification screen may not show a Continue/Submit button after entering the code, preventing users from completing sign‑in.

Fixed Version | iOS 7.3.0

November 2025
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Issue 1896 | Nap overwrites Nighttime Sleep Data 

Affecting | Android users on version 5.2.7 or newer

Status | Fixed •

Description: We are aware of an issue where members report when they take a nap, the nighttime sleep data disappeared and was replaced by the nap's data. 
 

June 2025
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Issue 2694 | Oura App freezes after pressing “Next” in add a tag view

Affecting | iOS users on version 6.14.2 or newer 

Status | Fixed •

Description: We are aware of an issue where members are reporting that the App freezes when clicking "next" in the tag view.

Workaround(s): Update your Oura App to the latest version. 

November 2025

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Issue 2673 | Incorrect Ring description shown in Oura App

Affecting | iOS users on version 6.13.0 or newer 

Status | Fixed •

Description: We are aware of an issue where members are reporting the ring model in their Oura app is incorrect. 

October 2025

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Issue 2641 | Android - App buttons are unresponsive at login

Affecting | Android Users

Status | Fixed •

Description: We are aware of an issue where members are reporting that Android app buttons are unresponsive at login, preventing logging into the app.

September 2025

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Issue 2649 | Android - stuck at Sync data or Startup screen

Affecting | Android users on version 6.10.0

Status | Fixed •

Description: We are aware of an issue where members are reporting that their Oura App is stuck at Sync data or Startup screen. We are currently working on a fix.

August 2025

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Issue 2341 | Inaccurate Low Battery Alert when ring has sufficient charge

Affecting | iOS users on version 6.1.10 or newer

Status | Fixed •

Description: We are aware of an issue where members are reporting that they are receiving a low battery alert when the ring has sufficient charge. 
 

July 2025

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Issue 2567 | "Switch to Rest Mode?" Card Persist after Dismissal

Affecting | Android users on version 6.5.0 or newer

Status | Fixed •

Description: We are aware of an issue where members are reporting that the "Switch to Rest Mode?" card does not disappear after tapping the "X"
 

July 2025

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Issue 2452 | Blue/Red dot on Help Center stays after opening message

Affecting | iOS/Android users on version 6.2.2 or newer

Status | Fixed •

Description: We are aware of an issue where members are unable to view replies to Support tickets in the app. Additionally, the notification dots remain visible in the In-App section (blue dot) and Oura App (red dot).
Workaround(s): Access these Support Tickets from your email's inbox for the time being while we investigate this issue.
 

April 2025

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Issue 2592 | New period log deletes existing logged period 

Affecting | iOS users on version 6.6.0 or newer

Status | Fixed •

Description: We are aware of an issue where members are reporting after logging a new period, the previous day's period log is deleted. 
 

July 2025

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Issue 1545 | SpO2 showing dash line (Delayed by one day)  

Affecting | Android Users 

Status | Fixed •

Workaround(s): The data is delayed by one day. The current day's data will be available the following day. Try force close the Oura App and re-open it. 

Here are the steps to force close the Oura App:

• Open your phone’s ‘Settings’ App.

• Tap on ‘Apps’ or ‘Apps & Notifications’.

• Tap on the Oura application icon.

• Tap the ‘Force Stop’ icon.

• Tap ‘Ok’ to confirm that you want to close the app.

June 2025

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Issue 1997 | Step calculation seems inaccurate - underreported step counts shown in the app.

Affecting | iOS 

Status | Fixed •

Description: Some members are experiencing inaccuracies in the step count listed on the app

Workaround(s): TBD

February 2025

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Issue 2321 | Chronotype shows "Calibrating" under Sleep Health

Affecting | iOS users on version 6.2.3 or newer

Status | Fixed •

Description: We are aware of an issue where members report their Chrnotype shows "Calibrating" under sleep health after having enough data to view results 
Workaround(s): Tap on "Calibrating" will load full Chronotype card which will then will display the results. 
 

February 2025

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Issue 2423 | Lululemon discount link does not work

Affecting | All users

Status | Fixed •

Description: Promotional discount link that were sent to members subscribed to Oura Newsletter are not working. 

Workaround(s): New links have been sent to U.S. Oura Newsletter subscribers. 

April 2025

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Issue 2448 | Insight Messages missing

Affecting | Android Users on app version 6.2.5 

Status | Fixed •

Description: We have identified an issue that affects the display of charts within Insight messages. You may notice that charts are missing when viewing additional details under areas like "Readiness". 

April 2025

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Issue 2455 | Non-activity related tags are not showing up in Daytime Stress details view

Affecting | iOS users on version 6.2.3 or newer

Status | Fixed •

Description: We are aware of an issue where members Non-activity tags are no longer showing up to Daytime Stress details view. Activity tags are still present.
Workaround(s): TBD.
 

April 2025

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Issue 2480 | Newly added tags appear on yesterdays Timeline

Affecting | Android users on version 6.2.6 or newer 

Status | Fixed •

Description: We are aware of an issue where members report when adding a tag, it shows on the previous days timeline. 
 

May 2025

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Issue 2457 | Missing Heart Rate (HR) data for any recorded (workout) activity

Affecting | Android users on version 6.2.3 or newer

Status | Fixed •

Description: We are aware of an issue where members report not receiving any Heart Rate (HR) data for any recorded activities in the app.
Fixed with version Android 6.2.6
 

May 2025

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Issue 2494 | Live HR measurement fails on Vitals Tab but work on DHR card

Affecting | iOS users on version 6.2.4 or newer

Status | Fixed •

Description: We are aware of an issue some members report recording Live HR fails on Vitals tab, but works when recording via DHR card on Today's Tab
 

Fixed with version iOS 6.2.7

May 2025

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Issue 2462 | Signup and Login Issue for some iOS users

Affecting | iOS users on version 6.2.3 or newer

Status | Fixed •

Description: We are aware of an issue some Members with iOS are unable to proceed to Signup when creating an account within app or login to the app between April 30th 8PM and May 1st 2pm (UTC).
Workaround(s): Try following the instructions in the app again. If still no joy, fix will be released soon for this issue.
 

Fixed with version iOS 6.2.4

May 2025

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Issue 2247 | Cycle Insights Internet connection Error

Affecting | iOS Users with version 6.2.2 and older

Status | Fixed •

Description: Some members are experiencing an Internet connection Error on ther Cycle Insights page and unable to view data. 

Workaround(s): 

• Check your connection
  • Make sure your device is connected to a strong network (Wi-Fi or mobile data).
  • Turn off Airplane Mode if it’s on.
• Relaunch the Oura App
• Log a new period start
  • Go to the Today tab and tap the + button in the bottom-right corner
  • Log a new period that starts at least 12 days after your last logged period

Tip: Not sure of your last period date? Head to the History tab in Cycle Insights to find it.

Once you’ve logged a new period, the prediction algorithm should reset and the error message should disappear. You can delete the new log afterward if you'd like—Cycle Insights will still continue working.

Fixed with version iOS 6.2.3

January 2025

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Issue 2389 | App goes to onboarding flow

Affecting | Android Users

Status | Fixed •

Description: When opening the Oura app it goes to the ring onboarding flow.

Workaround(s): 

Workaround 1:

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Issue 2409 | Battery does not charge to 100%

Affecting | Oura Ring 4 Users

Status | Fixed •

Description: The battery won't charge all the way to 100%. Charge will stop at 99%

Issue resolved with a firmware update 2.4.1

April 2025

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Issue 2176 | OnePlus devices with Android 15 can't reconnect

Affecting | Android users

Status | Fixed •

Description: OnePlus devices seem to not connect again after the first initial connection was established.

Workaround(s): Toggle off Bluetooth, then turn Bluetooth back on.

After toggling back on, the Bluetooth connection should be re-established. 

November 2024

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Issue 2400 | Reduce Motion Accessibility setting prevents Oura Advisor from loading in Oura App

Affecting | iOS Users with Reduce Motion feature enabled 

Status | Fixed •

Description: iOS members with 'Reduce Motion' accessibility setting enabled may experience issues with Oura Advisor not loading in the Oura App.

Workaround(s): Disabling this feature temporarily will ensure Oura Advisor functions properly. 

How to turn off Reduce Motion:  

1. Open the Settings on your iPhone. 
2. Select Accessibility
3. Select Motion
4. Toggle off Reduce Motion
5. Toggle off Auto Play features

Fixed with iOS App version: 6.2.2

April 2025

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Issue 2398 | Multiple Bedtime Guidance Recommendations Received

Affecting | iOS Users with App version 6.2.1

Status | Fixed •

Description: Members have reported receiving multiple bedtime recommendations per day.

Workaround(s): Fixed

Fixed with iOS App version: 6.2.2

April 2025

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Issue 2372 | App Crashes when Cycle Insights is selected while using Oura App in the Italian Language

Affecting | iOS Users

Status | Fixed •

Description: Members have reported that the Oura app crashes when Cycle Insights is selected from the Today screen. This issue is affecting users who have the app set to Italian.

Workaround(s): Switching the app language to English prevents the app from crashing. 

How to change Oura App language: 

1. Open the Settings on your iPhone. 
2. Select Apps
3. Scroll down and find Oura in the list of applications
4. Tap on Oura
5. Tap on Preferred Language
6. Select English from the list 

Fixed with iOS App version: 6.2.0

March 2025

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Issue 2277 | Daytime Stress feature not functioning after performing Bluetooth Security Update

Affecting | iOS users 

Status | Fixed •

Fixed with iOS App version: 6.1.10

February 2025

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Issue 2275 | Daily Sleep and Daily Readiness metrics are missing from the App

Affecting | Android Users version 6.1.6

Status| Fixed •

Description: You might notice Readiness and Sleep data are missing in the App

Workaround(s):

• Go to the Sleep tab in the app.

• Scroll down to your sleep stage diagram.

• Select the Edit bedtime button.

• Make any simple change there and select 'Done'

• You should see your data show on the home screen now.

Fixed with Android App version: 6.1.7

February 2025

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Issue 2045 | The walking test fails and is not saved to the Cardio Capacity Report 

Affecting | iOS/Android users

Status | Fixed •

Description: The walking test fails and is not saved to the data summary. It will initially appear as walking on the app but not on the Cardio Capacity report (iOS).

Workaround(s): n/a

Fixed with iOS App version: 6.0.1

September 2024

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Issue 935 | App wrongly reporting "no significant movement" 

Affecting | Gen 3 Users

Status | Fixed •

Description: Members report being awake and active, but the app reports "no significant movement." Awake time has been marked in the app.

June 2024
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Issue 2227 | Oura App is unable to re-connect after enabling Bluetooth security update 

Affecting | iOS/Android users

Status | Fixed •

Description: Oura App cannot reconnect after the Bluetooth security update is enabled and the ring is re-onboarded. Oura App shows a continuous spinning ring icon in the top right-hand corner. 

Workaround(s):

1. Force Close and re-open Oura App

   1. iOS:

      1.) Go to your phone’s home screen.

      2.) Swipe up from the bottom of the screen (For iOS devices with a Home button, double tap the Home button).

      3.) Scroll through the app previews until you find the Oura App preview (It should be the first preview).

      4.) Swipe up on the Oura App preview to close the app.

      5.) Relaunch the Oura app.

   2. Android

      1.) Open your phone’s ‘Settings’ App.

      2.) Tap on ‘Apps’ or ‘Apps & Notifications’.

      3.) Tap on the Oura application icon.

      4.) Tap the ‘Force Stop’ icon.

      5.) Tap ‘Ok’ to confirm that you want to close the app.

2. Go to the "My Oura Ring" page by tapping the menu icon in the upper left-hand corner within the Today tab or Tap the circular battery Icon in the upper right-hand corner within the Today Tab
3. Tap "Set up a new Ring" 
4. Go to your device's Bluetooth settings and remove "oura_<address>" or "Oura Ring Gen 3" if present
5. Follow the Oura in-app instructions to go through the ring connection process 

Fixed with iOS App version: 6.1.4

January 2025

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