This article contains answers to frequently asked questions related to shipping. A list of countries we ship to can be found after the list of FAQs.
If you'd like to chat with someone on our team, please submit a request using this form. Our support team will follow up with you as soon as time allows. Thank you in advance for your patience.
Q: What is the average shipping timeline?
For sizing kits, we estimate delivery to be 1-2 weeks from the date of purchase. Please note that if you're located in the EU, your delivery time may be closer to the 2-week range. Rings should arrive approximately one week after you update the size of your order. Expedited shipping isn’t available at this time.
Keep in mind that external factors outside Oura’s control may delay the shipping process. As the coronavirus remains, it’s possible you’ll experience slight shipping delays.
Q: Can I update my delivery address?
To update the delivery address for an order that has not yet shipped, please contact our team by submitting a ticket here. Please contact our team prior to updating your order's ring size(s) if you need to update the delivery address.
Keep the following in mind, as well:
• If you're in the United States, you may update your delivery address if the new address is in the same state.
• If you're outside of the United States, you may update your delivery address if the new address is in the same country.
Address updates from one country to another aren’t possible. If you need to have your order shipped to a different country, you can request to cancel the original order and place a new order. This can be done by contacting our support team.
To update the delivery address for an order that has already shipped, please contact the carrier. To locate the carrier on your order, please reference the shipping confirmation email sent to you by Oura. Your carrier and tracking number can be found below your order number in the body of the email. On clicking the tracking number, you will be taken to the carriers' site.
Q: How do I track my order?
After placing your order, you’ll receive a confirmation email with your order details. When your order ships, you’ll receive a separate shipping confirmation email with a link to your tracking details. It may take up to 24 hours for the carrier to update this information.
If you don’t receive an order confirmation email, please contact our support team for assistance. If you have trouble contacting the carrier to resolve shipping issues, please submit a ticket here and our support team will do its best to assist you.
Q: Does Oura deliver to PO boxes?
Oura delivers to PO boxes in the United States, these include APO, DPO, and FPO addresses, along with military addresses.
However, if you have a PO box and are located outside of the United States, we can't deliver to your PO box at this time.
Countries Oura Ships To
The list below contains countries we currently ship to. If you can't find your country of residence on this list, we're most sorry. Certain countries have strict import policies that impact our ability to deliver goods. With hope, we can ship to these countries in the future.
Saint Pierre and Miquelon*
• Includes: US Virgin Islands*, Guam*, and Puerto Rico*
EUROPE & AFRICA
Bosnia and Herzegovina*
Isle of Man*
ASIA & PACIFIC ISLANDS
United Arab Emirates*
* Orders shipped to these countries may be subject to additional import and handling fees not included in the checkout, as determined by customs in the destination country. The carrier, in some instances, may act as the customs broker and will require payment before the delivery arrives.