Shipping FAQs

This article contains answers to frequently asked questions related to shipping. A list of countries we currently ship to can be found at the bottom of this article.

If you can’t find what you’re looking for here, you can always reach out to our team and we’ll be happy to lend a hand.

What's the average shipping timeline?
Can I update my delivery address?
Which delivery carriers does Oura use?
How do I track my order?
Does Oura deliver to PO boxes?
What shipping or import fees will I have to pay?
Countries Oura ships to:
North America
South America
Europe & Africa
Asia & Pacific Islands
Why can't Oura ship to my country anymore?

Icon_Tip__2_.png For all Oura Rings currently available for purchase on our website (i.e., Generation 3): Gen3 rings officially start shipping on November 15th, 2021.  

Icon_Tip__2_.png Orders being placed to Canada, Russia, Singapore, and the UAE may be temporarily delayed due to technical complications we're currently experiencing. Our team is working hard to resolve these so we can ship your product to you as soon as possible. We appreciate your patience!


What’s the average shipping timeline?

For Generation 3 Oura Ring Upgrades (i.e., Gen 2 → Gen 3)

Following your purchase, you can expect your sizing kit to be delivered within 14 days of receiving an order confirmation from us.

After you go through our sizing process and confirm your size, you can expect your Oura Ring to arrive at your doorstep approximately 2-3 weeks after receiving a shipping confirmation email from us. Keep in mind, we won't officially start shipping Gen3 rings until November 15th, 2021—so if you happen to confirm your ring size before then, the 2-3 week wait time for ring delivery doesn't apply until this date is reached. 

Please note that delivery times for Gen3 can vary depending on stock and fulfillment availability due to high demand, as well as your location in the world. We appreciate your patience as we work to get all Oura community members our newest product as soon as possible.

For Generation 3 Oura Ring Pre-Orders

Following your purchase, you can expect your sizing kit to be delivered within 14 days of receiving an order confirmation from us.

After you go through our sizing process and confirm your size, you can expect your Oura Ring to arrive at your doorstep approximately 2-3 weeks after receiving a shipping confirmation email from us. Keep in mind, we won't officially start shipping Gen3 rings until November 15th, 2021—so if you happen to confirm your ring size before then, the 2-3 week wait time for ring delivery doesn't apply until this date is reached. 

Please note that delivery times for Gen3 can vary depending on what our stock and fulfillment availabilities are due to high demand. We are prioritizing delivery to our existing Generation 2 members who have decided to upgrade first and appreciate your understanding along these fronts. Thank you for your patience as we work to get all new Oura community members our newest product as soon as possible. We’re looking forward to having you join us!

Things to Keep in Mind

You can keep up to date on the status of your order (e.g., ring size confirmed, ring shipped, ring delivered) through your My Account portal, located in the footer of ouraring.com. Once your order officially ships, you’ll receive an email from our team with tracking details. These same tracking details will be linked in your My Account portal. 

Expedited shipping is not available at this time for either sizing kit or ring deliveries.

Icon_Tip__2_.png Please note that if you're located in the EU, your sizing kit delivery time may be closer to the two-week range.


Can I update my delivery address?

To update the delivery address for a sizing kit that has not yet shipped, please contact our team by submitting a ticket here.

If you need to update the delivery address for your Oura Ring, you’ll need to contact our team prior to confirming your ring size(s) through your My Account portal (located in the footer of ouraring.com).

Please keep the following in mind, as well:

If you're in the United States, you may update your delivery address if the new address is in the same state.

Icon_Tip__2_.png Please note that some states permit local governments the authority to impose additional general or selective sales taxes. If this applies to your local government—meaning the new address you're requesting is in a city where the tax rate is different from the city your original address derived from—we may not be able to change the address on your order.

If you're outside of the United States, you may update your delivery address if the new address is in the same country.

Address updates from one country to another aren’t possible at this time. If you need to have your order shipped to a different country, you can request to cancel your original order and place a new one. Please contact our team for assistance along these lines and we’ll be happy to lend a hand.

To update the delivery address for an order that has already shipped, please contact the carrier. To locate the carrier on your order, please reference the order confirmation email you received following your purchase. Your carrier and tracking number can be found below your order number in the body of the email. By clicking on the tracking number, you’ll be taken directly to the carrier’s website. We also share direct links to each of our carrier websites below.


Which delivery carriers does Oura use?

Depending on your location, Oura delivers with DHL, UPS Express Saver, DHL Globalmail, and DHL GLOBAL MAIL. To locate the carrier on your order, please reference the order confirmation email you received following your purchase. Your carrier and tracking number can be found below your order number in the body of the email. By clicking on the tracking number, you’ll be taken directly to the carrier’s website. Below, we also link our carrier websites for your convenience.

To update the address for a DHL shipment, please visit https://www.ondemand.dhl.com/
To update the address for a UPS Express Saver shipment, please visit www.ups.com
For DHL Globalmail & DHL GLOBAL MAIL shipments please contact our team here. These carriers don’t allow manual updates on your behalf, so we’ll be happy to assist you in this process


How do I track my order?

After placing your order, you’ll receive a confirmation email from us with your order details. When your order ships, you’ll receive a separate shipping confirmation email with a link to your tracking details. It may take up to 24 hours for the carrier to update your tracking information, so please keep this in mind if it doesn’t appear right away.

You can also go to your My Account portal located in the footer of ouraring.com to view:

Order status (e.g., ring size needed, pending approval, ring shipped, ring delivered)
Shipment status of both (1) your sizing kit and (2) your ring, once you officially confirm your size. You’ll be able to track the delivery of your ring once it’s officially shipped.

If you don’t receive an order confirmation email from us following your purchase, please contact our team. If you have trouble contacting the carrier to resolve tracking or delivery issues, please reach out to us here. We’ll do what we can to assist you!


Does Oura deliver to PO boxes?

Oura delivers to PO boxes in the United States.

Oura cannot deliver to PO boxes located outside of the United States at this time.


What’s the shipping fee on my Oura Ring? Will I have to pay an import fee on my Oura Ring?

The shipping fee on all Oura Rings is uniform across the board, regardless of your location in the world: $15/€15.

Oura delivers according to Incoterms rules 2010 and as mentioned during checkout and in our Terms of Delivery, outside the European Union and Unites States, we deliver as DAP—Delivered at Place. This means that Oura pays for carriage to the named place, except for costs related to import clearance, and assumes all risks prior to the point that goods are ready for unloading by the buyer. When transporting goods across international borders, shipments are subject to duties and taxes as determined by customs in the destination country. You can view the complete list of countries we currently ship to that may have additional import fees at the bottom of this article. They’ll be marked with a *.

If you’re located outside of the EU and US and would like to learn more about specific taxes that may apply to your Oura Ring purchase, we recommend checking out this article as a resource.


Countries Oura Ships To

The list below contains countries we currently ship to. If you can't find your country of residence on this list, we sincerely apologize for this inconvenience. Certain countries have strict import policies that impact our ability to deliver goods, due to a lack of import approval on the material used to assemble Oura Rings. Our team is currently working to expand the diversity of countries we can ship to—to ensure all aspiring Oura Members have access.

North America

Bermuda*
Canada*
Saint Pierre and Miquelon*
Saint Martin*
Saint Barthélemy*
United States
Includes: US Virgin Islands* and Puerto Rico*

South America

Argentina*
Ecuador*
El Salvador*
French Guiana*
Guyana*
Martinique*
Puerto Rico*
Suriname*

Europe & Africa

Austria
Belgium
Bulgaria
Canary Islands*
Ceuta*
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands*
Finland
France
Germany
Gibraltar
Greece
Guadeloupe*
Guernsey*
Hungary
Ireland
Italy
Jersey*
Kosovo*
Latvia
Lithuania
Luxembourg
North Macedonia*
Malta
Melilla*
Monaco*
Montenegro*
Netherlands
Norway*
Öland Islands
Poland
Portugal
Reunion*
Romania*
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland*
United Kingdom — Great Britain*
United Kingdom — Ireland*

Asia & Pacific Islands

Australia*
Hong Kong*
Japan*
Macao*
New Zealand*

*Orders shipped to these countries may be subject to additional import and handling fees not included in the checkout, as determined by customs in the destination country. The carrier, in some instances, may act as the customs broker and will require payment before the delivery arrives.


Why can’t Oura ship to my country anymore?

If you’re a current Generation 2 Oura Ring Member and were previously able to receive a sizing kit and ring delivery in your country of residence, however no longer see your country listed here—we sincerely apologize for this inconvenience. Due to material changes between Generation 2 and Generation 3, new limitations outside our control have impacted our ability to ship to you. Our team is working hard to gain import approval for Generation 3 in an expanded list of countries.

Icon_Tip__2_.png Keep in mind: the following countries are currently in a "pending approval" state, meaning we can ship sizing kits to these countries; however, the shipment and delivery of Oura Rings post size confirmation may be slightly delayed. 

Singapore
United Arab Emirates
Russia
Kyrgyzstan
Armenia

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