Shipping FAQs

This article contains answers to frequently asked questions related to shipping. A list of countries we ship to can be found after the list of FAQs.

If you'd like to chat with someone on our team, please submit a request using this form. Our support team will follow up with you as soon as time allows. Thank you in advance for your patience.

Shipping FAQs

Q: What is the average shipping timeline?

For sizing kits, we estimate delivery to be 1-2 weeks from the date of purchase. Please note that if you're located in the EU, your delivery time may be closer to the 2-week range. Rings should arrive approximately one week after you update the size of your order. Expedited shipping isn’t available at this time.

Keep in mind that external factors outside Oura’s control may delay the shipping process. As the coronavirus remains, it’s possible you’ll experience slight shipping delays.

Q: Can I update my delivery address?

To update the delivery address for an order that has not yet shipped, please contact our team by submitting a ticket here. Please contact our team prior to updating your order's ring size(s) if you need to update the delivery address.

Keep the following in mind, as well:

• If you're in the United States, you may update your delivery address if the new address is in the same state.

• If you're outside of the United States, you may update your delivery address if the new address is in the same country.

Address updates from one country to another aren’t possible. If you need to have your order shipped to a different country, you can request to cancel the original order and place a new order. This can be done by contacting our support team.

To update the delivery address for an order that has already shipped, please contact the carrier. To locate the carrier on your order, please reference the shipping confirmation email sent to you by Oura. Your carrier and tracking number can be found below your order number in the body of the email. On clicking the tracking number, you will be taken to the carriers' site.

Q: How do I track my order?

After placing your order, you’ll receive a confirmation email with your order details. When your order ships, you’ll receive a separate shipping confirmation email with a link to your tracking details.

If you don’t receive an order confirmation email, please contact our support team for assistance. If you have trouble contacting the carrier to resolve shipping issues, please submit a ticket here and our support team will do its best to assist you.

Q: Does Oura deliver to PO boxes?

Oura delivers to PO boxes in the United States, these include APO, DPO, and FPO addresses, along with military addresses.

However, if you have a PO box and are located outside of the United States, we can't deliver to your PO box at this time.

Countries Oura Ships To

The list below contains countries we currently ship to. If you can't find your country of residence on this list, we, unfortunately, cannot ship to you.

NORTH AMERICA

Bermuda*

Canada*

Saint Pierre and Miquelon*

United States 

US Virgin Islands

SOUTH AMERICA

Argentina*

Bolivia*

Chile*

Colombia*

Ecuador*

El Salvador*

French Guiana*

Guyana*

Martinique*

Mexico*

Paraguay*

Peru*

Puerto Rico*

Suriname*

Uruguay*

EUROPE & AFRICA

Åland Islands

Albania*

Andorra*

Armenia*

Austria

Belarus*

Belgium

Bosnia and Herzegovina*

Bulgaria

Canary Islands*

Ceuta*

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Faroe Islands*

Finland

France

Georgia*

Germany

Gibraltar

Greece

Guadeloupe*

Guernsey*

Hungary

Iceland*

Ireland

Isle of Man*

Italy

Jersey*

Kosovo*

Latvia

Liechtenstein*

Lithuania

Luxembourg

North Macedonia*

Malta

Melilla*

Monaco*

Montenegro*

Netherlands

Norway*

Poland

Portugal

Reunion*

Romania*

Slovakia

Slovenia

South Africa*

Spain

Sweden

Switzerland*

United Kingdom*

ASIA & PACIFIC ISLANDS

Australia*

Hong Kong*

India*

Japan*

Kazakhstan*

Kyrgyzstan*

Macao*

Malaysia*

New Zealand*

Russia*

Saudi Arabia*

Singapore*

South Korea*

Taiwan*

Thailand*

Turkey*

United Arab Emirates*

* Orders shipped to these countries may be subject to additional import and handling fees not included in the checkout, as determined by customs in the destination country. The carrier, in some instances, may act as the customs broker and will require payment before the delivery arrives.

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