This article contains answers to frequently asked questions related to shipping. A list of countries we currently ship to can be found at the bottom of this article.
What's the average shipping timeline?
Does Oura offer expedited shipping?
Can I update my delivery address?
Which delivery carriers does Oura use?
How do I track my order?
Does Oura deliver to PO boxes?
Where does Oura ship from?
What shipping or import fees will I have to pay?
Countries Oura ships to:
North America
Europe
Africa & Middle East
Asia-Pacific
Why can't Oura ship to my country anymore?
What’s the average shipping timeline?
All orders with Oura Ring 4 will begin shipping the week of October 15, 2024.
Oura Ring 4 charger set orders will ship at a later date.
If you are purchasing an Oura Ring for the first time, we recommend selecting the free sizing kit from the Oura online store. Oura Ring sizes are slightly different than standard US ring sizes, and going through our sizing kit process ensures you'll find your best possible fit, which will deliver the most accurate data and insights from your ring. Sizing kits are delivered 3-9 business days after you receive an order confirmation from us.
Sizing kit orders in the EU can take 1-2 weeks for delivery.
If you received a sizing kit from a friend or family member and have already determined your Oura Ring size, you can select your size directly from the dropdown menu on the Oura online store.
Your Oura Ring will be delivered 1-2 weeks from when you confirm your ring size.
You can keep up-to-date on the status of your order (e.g., ring size confirmed, ring shipped, ring delivered) through your My Account portal, located in the footer of ouraring.com. Once your order officially ships, you'll receive an email from our team with tracking details. These same tracking details will be linked in your My Account portal.
US customers can purchase an Oura Ring from the Oura online store and, if inventory is available, pick up their ring from a nearby Best Buy store. See Best Buy (US) for more details.
Does Oura offer expedited shipping?
Expedited shipping is not currently available. We apologize for any inconvenience.
When available, expedited shipping costs $35, and can be selected in the "Shipping" section of the checkout process. Orders cannot be expedited to a PO Box address. This will delay the shipping of the order and require an address change.
Expedited Shipping Timeline
Expedited shipping is only available for the first shipment in your order. For example: If you choose our sizing kit option, the kit will be sent by expedited shipping, and your Oura Ring will be sent by standard shipping.
For purchases without a sizing kit: your Oura Ring will be delivered within 1-3 business days.
For purchases including a sizing kit: the sizing kit will be delivered within 1-3 business days, and your Oura Ring will arrive within 2-5 business days after you confirm your ring size.
Can I update my delivery address?
For orders that have not already shipped:
You can contact our Member Care Team here.
Note: If you need to update the delivery address for your Oura Ring, you'll need to contact our team prior to confirming your ring size.
Due to the differences in certain tax laws, it may not be possible to change your address to one in a different city, state, province, or country.
For orders that have already shipped:
Please contact the carrier. To locate the carrier on your order, check the order confirmation email you received following your purchase. Your carrier and tracking number can be found below your order number in the body of the email. By clicking on the tracking number, you’ll be taken directly to the carrier’s website.
- To update the address for a DHL shipment, please visit https://www.ondemand.dhl.com/
- To update the address for a UPS Express Saver shipment, please visit www.ups.com
- DHL Globalmail & DHL GLOBAL MAIL do not allow address changes in transit
Which delivery carriers does Oura use?
Depending on your location, Oura delivers with DHL, UPS Express Saver, DHL Globalmail, and DHL GLOBAL MAIL. In some cases, we may use USPS to deliver to certain US locations. To locate the carrier on your order, please reference the shipping confirmation email you received. Your carrier and tracking number can be found below your order number in the body of the email. By clicking on the tracking number, you’ll be taken directly to the carrier’s website.
How do I track my order?
After placing your order, you’ll receive a confirmation email from us with your order details. When your order ships, you’ll receive a separate shipping confirmation email with a link to your tracking details. It may take up to 24 hours for the carrier to update your tracking information, so please keep this in mind if it doesn’t appear right away.
You can also go to your My Account portal located in the footer of ouraring.com to view:
- Order status (e.g., ring size needed, pending approval, ring shipped, ring delivered)
- Shipment status of both (1) your sizing kit and (2) your ring, once you officially confirm your size. You’ll be able to track the delivery of your ring once it’s officially shipped
If you don't receive an order confirmation email from us following your purchase, or if you have trouble contacting the carrier to resolve tracking or delivery issues please contact our team.
You can contact our Member Care Team here.
Does Oura deliver to PO boxes?
Oura delivers to PO boxes in the United States. Expedited shipping is not available to PO boxes.
Oura cannot deliver to PO boxes located outside of the United States at this time.
Where does Oura ship from?
Orders to the US are shipped from either the US or the Netherlands.
All other orders are shipped from the Netherlands.
What's the shipping fee on my Oura Ring? Will I have to pay an import fee on my Oura Ring?
Standard shipping fees applied at checkout are:
- Canada: $20 CAD
- EU: 15 €
- UK: £15
- US and rest of the world: $15 USD
As stated in our Terms of Delivery, all import duties and taxes required for orders to Canada, the EU, the UK, or the US are reflected in your final purchase price.
Orders to all other countries may require additional duties or import fees. Please check your local government or tax commission’s website for more information on applicable, additional charges.
Also note that, depending on your location, the shipment carrier may apply additional fees such as advance payment, handling fees, or brokerage fees—all of which are outside of Oura's control. We recommend that you reach out to the local carrier office for more information on these charges.
You can view the complete list of countries we currently ship to that may have additional import fees at the bottom of this article. They'll be marked with an asterisk (*).
Countries Oura Ships To
The list below contains countries where we currently ship. Usage of Oura products not approved outside of this country list and extended usage will void your warranty.
There may be several reasons that Oura is not yet approved in your country, including import policies, or international or local laws. Please note that our shipping list is subject to change.
If you were previously able to receive Oura products, but your country of residence is no longer on our shipping list, we apologize for this inconvenience.
Keep in mind: in-app membership features are not supported in countries that Oura does not currently ship to.
North America
- Canada
-
United States, excluding US territories
Europe
- Åland Islands
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Faroe Islands*
- Finland
- France
- Germany
- Greece
- Greenland
- Guernsey*
- Hungary
- Ireland
- Italy
- Jersey*
- Latvia
- Lithuania
- Luxembourg
- Malta
- Monaco*
- Netherlands
- Norway*
- Poland
- Portugal
- Romania*
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland*
- United Kingdom — Great Britain
- United Kingdom — Northern Ireland
Africa & Middle East
- Saudi Arabia*
- United Arab Emirates*
Asia-Pacific
- Australia*
- Japan*
- New Zealand*
- Singapore*
- South Korea*
*Orders shipped to these countries may be subject to additional import and handling fees not included in the checkout, as determined by customs in the destination country. The carrier, in some instances, may act as the customs broker and will require payment before the delivery arrives.
We currently do not ship to the Canary Islands or overseas territories of France, such as Guadalupe and Réunion.
