More information about the return or exchange process can be found in our Return & Exchange FAQs.
Questions related to shipping can be found in our Shipping FAQs.
Self-Service Returns Portal
US
Canada
Finland
Germany
UK
Submit a Return/Exchange Request (Rest of the World)
Oura's Return Policy
More Information
Self-Service Returns Portal
Returns or exchanges for orders within the US, Canada, Finland, Germany, and the UK can be completed through our self-service portal.
You will need your order number and the email address associated with your order. Your order number (SO-XXXXXXXX) is in your order confirmation email and on your invoice.
Direct Oura Ring exchanges are only available for a different size of the same ring. If you want a different model or color, you will need to return your original ring for a refund within 30 days and place a new order.
Please select the link for your country and follow the instructions in the prompts.
US customers, please use this link to initiate a return or exchange.
Customers in Canada use this link (also available in French).
Customers in Finland use this link (also available in English).
Customers in Germany use this link (also available in English).
Customers in the UK use this link.
Submit a Return/Exchange Request (Rest of the World)
To return or exchange an order from a country other than the US, Canada, Finland, Germany, or the UK please submit a request with our support team.
You can contact our Member Care Team here.
- For an exchange: include your original order number, as well as the desired size of the replacement ring
- Your order number (SO-XXXXXXXX) is in your order confirmation email and on your invoice
We cannot process returns or exchanges from Russia at this time.
Oura's Return Policy
You may return or exchange your fully functional and undamaged Oura product for any reason within 30 days of receiving your original order. Returns should include all items from the original purchase. For Oura Ring sets, this means the ring, charger, and USB-C cable.
Shipping and handling charges from your original order, including any customs fees, are non-refundable. Refunds are issued in the same currency as the original payment and reflect current exchange rates.
Returns, exchanges, and refunds for Oura purchases from a retailer, either in-store or online, must be handled directly with the retailer.
If you decide to return an Oura Ring for a refund, make sure to cancel your membership in the Oura App settings or through the Membership Hub to avoid continued charges for your plan.
We allow only one return or exchange per item. This means you can return your original product once for a refund, or exchange it once — for example, for a different size of the same ring.
A return for a refund is not available after an exchange has been completed.
For orders that include multiple items, returns and exchanges must be processed separately. If you'd like to return one item and exchange another within the same order, you’ll need to complete those as individual transactions.
