This article contains answers to frequently asked questions related to shipping.
Q: What is the average shipping timeline?
For sizing kits, we estimate delivery to be 1-2 weeks from the date of purchase. Rings should arrive approximately one week after you update the size of your order. Expedited shipping isn’t available.
Keep in mind that external factors outside Oura’s control may delay the shipping process. As COVID-19 remains, it’s possible you’ll experience slight shipping delays.
Q: Can I change my delivery address?
To change the delivery address for an order that has not yet shipped, please submit a ticket here. Keep in mind that address changes are only available for US orders.
To change the delivery address for an order that has already shipped, please use DHL’s On-Demand Delivery Service.
Keep in mind: DHL On-Demand Delivery Services are not available in all areas. Please check with your local DHL Express office to see what services are available in your area. Please also note that On-Demand service is only available for DHL Express shipments, which depends on stock availability.
Address changes from one country to another aren’t possible. If you need to have your order shipped to a different country, you can request to cancel the original order and place a new order. This can be done by contacting our support team.
Q: How do I track my order?
After placing your order, you’ll receive a confirmation email with your order details. When your order ships, you’ll receive a separate shipping confirmation email with a link to your tracking details.
If you don’t receive an order confirmation email, please contact our support team for assistance. If you have trouble contacting the carrier to resolve shipping issues, please submit a ticket here and our support team will do its best to assist you.
Q: Do you ship to PO boxes or military addresses?
Oura is unable to deliver to PO boxes or military addresses. These include APO, DPO, and FPO addresses.
Countries Oura Ships To
The list below contains countries we currently ship to. If you can't find your country of residence on this list, we unfortunately cannot ship to you.
Saint Pierre and Miquelon*
US Virgin Islands
EUROPE & AFRICA
Bosnia and Herzegovina*
Isle of Man*
ASIA & PACIFIC ISLANDS
United Arab Emirates*
* Orders shipped to these countries may be subject to additional import and handling fees not included in the checkout, as determined by customs in the destination country. The carrier, in some instances, may act as the customs broker and will require payment before the delivery arrives.