This article contains answers to frequently asked questions related to returns and exchanges:
Return & Exchange Processes
What is Oura's return policy?
How do I return or exchange my ring?
Can I return or exchange my ring after I’ve already exchanged it once?
Can I still return my ring if I no longer have the original white box it arrived in?
Can I exchange my ring for one in a different price range?
Can you send me a new ring before returning my current ring?
Can you send a sizing kit before I decide which size I'd like to exchange my ring for?
Can you send a new or replacement ring to a different address/recipient?
Can I still return my ring for a refund or exchange if I don’t have the original order number?
Tracking
Why does Oura need me to provide my tracking number?
What if I don’t have a tracking number?
Refunds & Payment
How long does it take for a return or exchange to be processed?
Can you hold deposits on credit cards?
Do I need to pay for an exchange ring shipment?
Can you issue a refund to a different card or bank account?
What if I don’t see a refund transaction on my account?
I lost the charger/ring, can I return the remaining item for a refund?
Return & Exchange Processes
What is Oura's return policy?
You may return or exchange your fully functional and undamaged Oura Ring for any reason within 30 days of receipt of your original order (i.e., the day you receive your ring in the mail) for a refund or exchange. Returns should include everything in the original purchase: Oura Ring, charger, and USB-C cable.
Shipping and handling charges from your original order, including UK VAT or other customs fees, are non-refundable. Refunds are made in the same currency as the original payment and will reflect current exchange rates.
If you purchased your Oura Ring from a retailer in-store or online, please contact the retailer directly for any returns or exchanges.
If you decide to return your ring for a refund, you must cancel your membership through your membership settings or you will continue to be charged for your membership plan.
The intended use and setup of an Oura Ring should consist of the following: one ring, one account, one device. If there are multiple users or data sources feeding into the same account, this leads to missing data, connectivity issues, or even accelerated battery consumption.
How do I return or exchange my ring?
Here are instructions on how to start a return or exchange.
If you purchased a charger separately and would like to return or exchange it to match a different ring size—keep in mind that charger returns and exchanges follow the same policy as the Oura Ring.
Can I return or exchange my ring after I've already exchanged it once?
We allow only one return or exchange per item. This means you can return your original ring once for a refund, or exchange it once for a size or color change in the same price range.
Size, style, and color changes cannot be made after one exchange has already been completed. A return for refund after an exchange has already been completed is also not possible.
For multiple ring orders, we do not allow returns and exchanges within the same transaction. If you would like to return one ring and exchange a different ring within the same order, you will have to do separate transactions.
Can I still return my ring if I no longer have the original white box it arrived in?
You can use any other suitable packaging to return your ring set—as long as the device is properly protected and kept secure while in transit.
Can I exchange my ring for one in a different price range?
Direct Oura Ring exchanges are only available if the new style or color is the same price as your original purchase. If you want to exchange your ring for one at a different price, you will need to return your original ring for a refund within 30 days and place a new order.
See Return or Exchange an Oura Ring to start a return.
Can you send me a new ring before returning my current ring?
According to Oura’s return policy, we must receive your original ring before we can place a new order. We cannot hold deposits on credit cards either. If you prefer to not go through this process, you can purchase a new ring from the Oura online store, then return your original ring for a refund. Please note, shipping and handling fees are non-refundable.
Can you send a sizing kit before I decide which size I'd like to exchange my ring for?
If you did not choose to receive a complimentary sizing kit with your purchase, please contact us for assistance.
You can contact our Member Care Team here.
Can you send a new or replacement ring to a different address/recipient?
Yes, we can send an exchange ring to a different address as long as it's within the same country.
If you're looking to send an exchange ring to a different country, you'll need to return the original ring and place a new order. Steps outlined in Return or Exchange an Oura Ring can guide you in getting started.
Can I still return my ring for a refund or exchange if I don't have the original order number (e.g., received as a gift)?
To track down your order number, you can log in to your My Account portal located in the footer of ouraring.com, or trace back to the original order confirmation email.
If this was a gift, the email address may belong to the person who placed the order on your behalf.
If you'd like to return a gifted ring, please note we can only credit the original payment method.
If you still aren't able to find your order number, please contact our team.
You can contact our Member Care Team here.
Tracking
Why does Oura need me to provide my tracking number?
The tracking number helps us to follow up on the delivery status and to expedite the completion of your refund or exchange.
What if I don't have a tracking number?
We highly recommend that when returning your Oura Ring, you purchase tracking services for your protection and to save the shipping receipt for your records. Your return can't be processed until it's been received and checked in at our facilities. In case your return happens to get lost or delayed in transit, having tracking services on your package can help mitigate this scenario.
If you don't have a tracking number to share with our team, we'll still be able to process your return once it's been received and checked in; however, it may take slightly longer to receive your full refund as a result.
Refunds & Payment
How long does it take for a return or exchange to be processed?
Once your item has been received, your return or exchange will be processed within 14 business days. You'll receive a confirmation email from us once full processing is complete.
Can you hold deposits on credit cards?
Unfortunately, we can't hold deposits on credit cards.
Do I need to pay for an exchange ring shipment?
Replacement orders should not be charged any customs duties. However, some countries may still impose fees on replacements. If you're charged with customs duties for an exchange or warranty, please pay the invoice and contact our team with receipt of your payment. We will issue a refund.
You can contact our Member Care Team here.
Can you issue a refund to a different card or bank account?
All returns will be credited to the original method of payment. We can't send a refund to another card or bank account.
What if I don’t see a refund transaction on my account?
Please allow a few business days for the refund to show up on the account you made your purchase with. We also recommend checking in on the refund with your bank.
I lost the charger/ring, can I return the remaining item for a refund?
If the order was placed for a ring set (Oura Ring + charger), we aren't able to accept a partial return, or issue a partial refund from a full set order. Keep in mind, all rings purchased from the Oura online store come as a full ring set.
You can purchase additional chargers directly from the Oura online store.
