More information about the return or exchange process can be found in our Return & Exchange FAQs.
Questions related to shipping can be found in our Shipping FAQs.
Self-Service Returns Portal
US
Canada
Finland
Germany
UK
Submit a Return/Exchange Request (Rest of the World)
Oura's Return Policy
More Information
Self-Service Returns Portal
Returns or exchanges for orders within the US, Canada, Finland, Germany, and the UK can be completed through our self-service portal.
You will need your order number and the email address associated with your order. Your order number (SO-XXXXXXXX) is in your order confirmation email and on your invoice.
Direct Oura Ring exchanges are only available for a different size of the same ring. If you want a different model or color, you will need to return your original ring for a refund within 30 days and place a new order.
Please select the link for your country and follow the instructions in the prompts.
US customers, please use this link to initiate a return or exchange.
Customers in Canada use this link (also available in French).
Customers in Finland use this link (also available in English).
Customers in Germany use this link (also available in English).
Customers in the UK use this link.
After processing a return or exchange through the self-service portal, you have 14 calendar days to ship your Oura product back.
Submit a Return/Exchange Request (Rest of the World)
To return or exchange an order from a country other than the US, Canada, Finland, Germany, or the UK please submit a request with our support team.
You can contact our Member Care Team here.
- For an exchange: include your original order number, as well as the desired size of the replacement ring
- Your order number (SO-XXXXXXXX) is in your order confirmation email and on your invoice
We cannot process returns or exchanges from Russia at this time.
Oura's Return Policy
You may return or exchange your fully functional and undamaged Oura Ring for any reason within 30 days of receipt of your original order (the day you receive your ring in the mail) for a refund or exchange. Returns should include everything in the original purchase: Oura Ring, charger, and USB-C cable.
Note: Purchases made between November 1, 2024 and December 31, 2024 are eligible for returns and exchanges until January 31, 2025.
Shipping and handling charges from your original order, including other customs fees, are non-refundable. Refunds are made in the same currency as the original payment and will reflect current exchange rates.
Returns and exchanges for Oura Ring purchases from a retailer, either in-store or online, must be handled directly with the retailer.
If you decide to return your ring for a refund, make sure to cancel your membership in the Oura App settings or through the Membership Hub to avoid continued charges for your plan.
We allow only one return or exchange per item. This means you can return your original ring once for a refund, or exchange it once for a size change of the same ring.
A return for a refund is not possible after an exchange has already been completed.
For multiple ring orders, we do not allow returns and exchanges within the same transaction. If you'd like to return one ring and exchange another within the same order, you will have to do separate transactions.
