More information about the return or exchange process can be found in our Return & Exchange FAQs.
Questions related to shipping can be found in our Shipping FAQs.
Self-Service Returns Portal
US
Canada
Finland
Germany
UK
Submit a Return/Exchange Request (Rest of the World)
Oura's Return Policy
More Information
Self-Service Returns Portal
Returns or exchanges for orders within the US, Canada, Finland, Germany, and the UK can be completed through our self-service portal.
You will need your order number and the email address associated with your order. Your order number (SO-XXXXXXXX) is in your order confirmation email and on your invoice.
Direct Oura Ring exchanges are only available if the new style or color is the same price as your original purchase. If you want to exchange your ring for one at a different price, you will need to return your original ring for a refund within 30 days and place a new order.
Please select the link for your country and follow the instructions in the prompts.
US customers, please use this link to initiate a return or exchange.
Customers in Canada use this link (also available in French).
Customers in Finland use this link (also available in English).
Customers in Germany use this link (also available in English).
Customers in the UK use this link.
Submit a Return/Exchange Request (Rest of the World)
To return or exchange an order from a country other than the US, Canada, Finland, Germany, or the UK please submit a request with our support team.
You can contact our Member Care Team here.
- For an exchange: include your original order number, as well as the desired size and color of the replacement ring. Rings cannot be directly exchanged for another style or color of a different price range. For style or color changes of a different price, you will have to return your original ring for a refund and begin a new purchase
- Your order number (SO-XXXXXXXX) is in your order confirmation email and on your invoice
We cannot process returns or exchanges from Russia at this time.
Oura's Return Policy
You may return or exchange your fully functional and undamaged Oura Ring for any reason within 30 days of receipt of your original order (i.e., the day you receive your ring in the mail) for a refund or exchange. Returns should include everything in the original purchase: Oura Ring, charger, and USB-C cable.
Shipping and handling charges from your original order, including UK VAT or other customs fees, are non-refundable. Refunds are made in the same currency as the original payment and will reflect current exchange rates.
If you purchased your Oura Ring from a retailer in-store or online, please contact the retailer directly for any returns or exchanges.
If you decide to return your ring for a refund, you must cancel your membership through your membership settings or you will continue to be charged for your membership plan.
We allow only one return or exchange per item. This means you can return your original ring once for a refund, or exchange it once for a size or color change in the same price range.
Size, style, and color changes cannot be made after one exchange has already been completed. A return for refund after an exchange has already been completed is also not possible.
For multiple ring orders, we do not allow returns and exchanges within the same transaction. If you would like to return one ring and exchange a different ring within the same order, you will have to do separate transactions.
