We recently introduced a new way to manage returns and exchanges. Your options depend on your order date. To find your order date, visit My Orders or search your email inbox for “Oura order confirmation.”
Order Date Before October 6, 2026
If you’re in any of the following countries, you can return or exchange your Oura product through our self-service portal. Eligible orders will appear in the portal three days after they’ve shipped.
You will need your order number and the email address associated with your order. Your order number (SO-XXXXXXXX) is in your order confirmation email and on your invoice.
- United States
- Australia
- Canada (English and French)
- Deutschland / Germany (Deutsch and English)
- 日本 / Japan (日本語 and English)
- Suomi / Finland (Suomi and English)
- UK
Order Date on or After October 6, 2026
If you’re in any of the following countries, you can return or exchange your Oura product through our self-service portal. Eligible orders will appear in the portal three days after they’ve shipped.
You will need your order number and the email address associated with your order. Your order number (SO-XXXXXXXX) is in your order confirmation email and on your invoice.
- United States (English)
- Australia (English)
- België / Belgique / Belgium (Nederlands + Français + English)
- Canada (Français + English)
- Česko / Czechia (Česky + English)
- Danmark / Denmark (Dansk + English)
- Deutschland / Germany (Deutsch - English)
- France (Français + English)
- España / Spain (Español - English)
- Ireland (English)
- Österreich / Austria (Deutsch + English)
- Nederland / Netherlands (Nederlands - English)
- 日本 / Japan (日本語 - English)
- Polska / Poland (Polski - English)
- Portugal (Português - English)
- Suomi / Finland (Suomi + English)
- Sverige / Sweden (Svenska - English)
- UK (English)
You will need your order number and the email address associated with your order. Your order number (SO-XXXXXXXX) is in your order confirmation email and on your invoice.