Warranty FAQs

This article contains answers to frequently asked questions related to warranty cases:

Warranty Basics
What is Oura’s warranty policy?
How long is the warranty on my Oura Ring?
How do I start the warranty process?

Locating Your Order Number & Ring Details
Where can I find my order number?
Where can I find my ring model and size?
I bought my ring from Elisa Kulma. Where can I find my order number?

Requesting Changes On A Replacement Ring Order
Can I change my ring size or color for my replacement?
Can I have my warranty replacement shipped to a different address?
Can I have my warranty replacement shipped to a different country?
Will I have to pay customs and duties on my warranty replacement?

Receiving Your Replacement Ring
When will I receive my warranty replacement?
Do I need to send my current ring back?
Will I receive a replacement ring, charger, or both?
How do I set up my replacement ring? Will my new ring support my existing Oura data?


Warranty Basics

What is Oura’s warranty policy?

Oura will repair, replace, or refund any damaged rings in cases where that damage is the result of a defect in our material or workmanship. This warranty does not cover normal wear and tear, including scratches and dents caused by handling, or consumable parts, such as batteries. You can find more information about warranty coverage in our Terms of Use.

All rechargeable batteries are consumables and have a limited lifespan, so their capacity and performance will gradually decline over time. This is why battery replacement is not included in our standard warranty policy. Please check out our article, Caring for Your Oura Ring: Tips & Best Practices, for guidance on how to optimize the longevity of your ring and get the most out of your experience wearing Oura for the long term.

How long is the warranty on my Oura Ring?

If you’re located in the United States:

  • Generation 3 Oura Rings are covered under a limited warranty period of one year, starting from the date of your original shipment—meaning the day you received your shipping confirmation email from us. If you’ve received a replacement ring before the one-year mark is reached, your warranty will continue to be covered for the remainder of this same one-year period, or for 90 days after you received your replacement ring—whichever is longer.
  • You can find more information about warranty coverage in our Terms of Use.

If you’re located outside of the United States, or have a Generation 2 Oura Ring:

  • If you have a Generation 2 Oura Ring, are located in the European Union (EU) or rest of the world, your Oura Ring is covered under a limited warranty period of two years starting from the date of your original shipment—meaning the day you received your shipping confirmation email from us. If you’ve received a replacement ring before the two-year mark is reached, your warranty will continue to be covered for the remainder of this same two-year period, or for 90 days after you received your replacement ring—whichever is longer.

How do I start the warranty process?

Please submit a request to our team to start your warranty replacement. We kindly ask you be as detailed as possible when describing your ring or charger issue, and include any relevant pictures or videos in the attachments section. Close-up images of damaged areas, and a wider photo of the entire ring that includes any physical damages, are helpful for our team to assist you as soon as possible.

Once we receive your request, our team will get in touch with you within 7 business days.


Locating Your Order Number & Ring Details

Where can I find my order number?

You can locate your order number in the original confirmation email you received following your purchase. You can also find your order number in your My Account portal located in the footer of ouraring.com.

  • If you exchanged your original ring, please provide the latest order number, which can be tracked down in your replacement ring confirmation email.
  • If you’re unable to locate the appropriate confirmation email, please reach out to our team and share the following: (1) email address used in your purchase, (2) current ring model, and (3) size.
  • If you can’t find your order number and your ring was a gift, please reach out to our team and share the following: (1) full name of the person who gifted it to you and (2) their email address or phone number. This will help our team to locate the order.

Where can I find my ring model and size?

On the Home Icon_Home.png tab of your Oura app, tap the ring icon in the upper right-hand corner, then swipe from right to left. You’ll be able to see your ring model and size listed as demonstrated below.

My_Oura_Ring.png

I bought my ring from Elisa Kulma. Where can I find my order number?

If you purchased your ring from Elisa Kulma, please reach out to our team so we can look up your order as needed. We kindly ask you provide us with the following: (1) a photo of your receipt from Elisa Kulma and (2) your ring’s color, model, and size.


Requesting Changes on a Replacement Ring Order

Can I change my ring size or color for my replacement?

Your warranty replacement ring will match the original model you purchased. We can’t accommodate size or color changes at this time.

Can I have my warranty replacement shipped to a different address?

We’re happy to send your replacement to a new address. Please be sure to confirm your original shipping address when you reach out to our team. We’ll need this in case we’re unable to locate your order information.

Can I have my warranty replacement shipped to a different country?

Yes, as long as it’s a country we currently ship to. At the bottom of our Shipping FAQs article, you’ll find the most up-to-date list of countries we ship to.

Icon_Error__2_.png Note that with the launch of the Oura Ring Generation 3, the list of countries we’re eligible to ship to has been slightly altered due to changes in the materials used to assemble our newest product line. This may potentially impact our ability to ship a replacement ring to your country of residence, if you’re receiving an Oura Ring Generation 3 as part of your fulfillment.

Will I have to pay customs and duties on my warranty replacement?

Replacement rings are shipped as low-value replacement parts. Most countries that charge import duties will not charge fees on a replacement. We recommend checking your local laws though, as some countries will charge a minimal fee for any import, no matter the value or classification.


Receiving Your Replacement Ring

When will I receive my warranty replacement?

Your replacement ring should arrive approximately 5-7 business days after your warranty case is approved. You’ll receive a confirmation email with tracking details once this occurs, which signals your replacement ring has officially shipped.  

Do I need to send my current ring back?

There’s no need to send your current ring back, unless otherwise instructed by one of our team members due to the nature of your particular case.

We kindly ask that you repurpose your prior ring—you can hang it on your tree during the holiday season if you celebrate, use it for an art project, or pin it up on your corkboard. Currently, we don’t have processes in place to properly recycle Oura Rings due to external coating materials used in manufacturing, though our team is working hard on a future solution for this. We appreciate your patience.

Will I receive a replacement ring, charger, or both?

  • If your Oura Ring is the item that’s been determined as eligible for a warranty replacement, you’ll receive a replacement ring only.
  • If your charger is the item that’s been determined as eligible for a warranty replacement, you’ll receive a replacement charger only.
  • If both your Oura Ring and charger have been identified as eligible for warranty replacements, you’ll receive an entire new replacement set.

How do I set up my replacement ring? Will my new ring support my existing Oura data?

Please follow our guide to get started setting up your replacement ring.

All previous data synced to your personal account will remain available in your Oura app. Once you receive your replacement ring, you’ll be able to connect it to your personal account and Oura app, which contain all your existing data and insights.

For as long as your ring and app remain connected via Bluetooth, data collected from your ring will sync to your app at least once every 24 hours—so data loss shouldn’t be a concern in this scenario.

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