Oura will repair, replace, or refund any damaged rings or chargers for a period of at least one year, starting from the date of your original purchase. This warranty policy only covers damage that is the result of a defect in our material or workmanship.
Examples of scenarios not covered by our limited warranty:
- Lost or stolen products
- Normal wear and tear, such as scratches and dents caused by everyday handling
- Consumable parts, including batteries
Any replacement product will continue to be covered for the remainder of the original warranty period, or for 90 days — whichever is longer. Supplemental warranty coverage is available by adding an Extend Protection Plan during your original purchase. See the Extend Protection Plan FAQs for more information.
Certain products and regions are covered by Oura's limited warranty for longer than one year. In the US, Gen2 rings and chargers are covered by a two-year warranty. In most countries outside the US, Oura products are covered for two years, though some countries have a legal guarantee period other than two years. Our team will review your country's laws if they apply to your warranty claim.
Purchases through a retailer are covered under Oura's limited warranty unless otherwise noted.
Find more information about warranty coverage in our Terms of Use.
To start the warranty process, please submit a request to our team. We ask that you include any relevant pictures or videos in the attachments section and mention any troubleshooting steps you've already tried. This allows our team to assist you as quickly as possible.
FAQs
Where can I find my order number?
Where can I find my ring model and size?
Where can I find my ring's serial number?
I bought my ring from Elisa Kulma. Where can I find my order number?
Can I change my ring size or color for my replacement?
Can I have my warranty replacement shipped to a different address?
Can I have my warranty replacement shipped to a different country?
Will I have to pay customs and duties on my warranty replacement?
When will I receive my warranty replacement?
Do I need to send my current ring back?
Will I receive a replacement ring, charger, or both?
How do I set up my replacement ring? Will my new ring support my existing Oura data?
More Information
Where can I find my order number?
You can locate your order number in the original confirmation email you received following your purchase. You can also find your order number in your My Account portal located in the footer of ouraring.com.
- If you exchanged your original ring, please provide the latest order number, which can be tracked down in your replacement ring confirmation email
- If you’re unable to locate the appropriate confirmation email, please contact our team and share the following: (1) email address used in your purchase, (2) current ring model, and (3) size
- If you can’t find your order number and your ring was a gift, please contact our team and share the following: (1) full name of the person who gifted it to you and (2) their email address or phone number. This will help our team to locate the order
Where can I find my ring model and size?
On the Home tab of your Oura App, tap the ring icon in the upper right-hand corner, then swipe from right to left. You’ll be able to see your ring model and size listed as demonstrated below.
Where can I find my ring's serial number?
You can find the serial number of your Oura Ring in three places:
- Go to your Oura App and select the ring
icon in the top right corner. From the My Oura Ring page, move to the next page, where you can find the ring's serial number. OR
- Scan the QR code or take a clear, high quality photo of the QR code located on the inside of your ring. OR
- Scan or take a high quality photo of the QR code on the base of the original white box your ring set came in
I bought my ring from Elisa Kulma. Where can I find my order number?
If you purchased your ring from Elisa Kulma, please contact our team so we can look up your order as needed. You'll need to provide us with:
- a photo of your receipt from Elisa Kulma
- your ring’s color, model, and size
Can I change my ring size or color for my replacement?
Your warranty replacement ring will match the original model you purchased. We can’t accommodate size or color changes at this time.
Can I have my warranty replacement shipped to a different address?
We're happy to send your replacement to a new address. Please be sure to confirm your original shipping address when you reach out to our team. We’ll need this in case we’re unable to locate your order information.
Can I have my warranty replacement shipped to a different country?
Yes, as long as it’s a country we currently ship to. At the bottom of our Shipping FAQs article, you’ll find the most up-to-date list of countries we ship to.
Note that with the launch of the Oura Ring Generation 3, the list of countries we’re eligible to ship to has been slightly altered due to changes in the materials used to assemble our newest product line. This may potentially impact our ability to ship a replacement ring to your country of residence, if you’re receiving an Oura Ring Generation 3 as part of your fulfillment.
Will I have to pay customs and duties on my warranty replacement?
Replacement rings are shipped as low-value replacement parts. Most countries that charge import duties will not charge fees on a replacement. We recommend checking your local laws though, as some countries will charge a minimal fee for any import, no matter the value or classification.
When will I receive my warranty replacement?
Your replacement ring should arrive approximately 5-7 business days after your warranty case is approved. You’ll receive a confirmation email with tracking details once this occurs, which signals your replacement ring has officially shipped.
Do I need to send my current ring back?
There’s no need to send your current ring back, unless otherwise instructed by one of our team members due to the nature of your particular case. You can dispose of the defective Oura Ring according to the electronic waste standards in your local area.
Will I receive a replacement ring, charger, or both?
- If your Oura Ring is the item that’s been determined as eligible for a warranty replacement, you’ll receive a replacement ring only
- If your charger is the item that’s been determined as eligible for a warranty replacement, you’ll receive a replacement charger only
- If both your Oura Ring and charger have been identified as eligible for warranty replacements, you’ll receive an entire new replacement set
How do I set up my replacement ring? Will my new ring support my existing Oura data?
Please follow our guide to get started setting up your replacement ring.
All previous data synced to your personal account will remain available in your Oura App. Once you receive your replacement ring, you’ll be able to connect it to your personal account and Oura App, which contain all your existing data and insights.
As long as your ring and app remain connected via Bluetooth, data collected from your ring will sync to your app at least once every 24 hours.
