Here are answers to common questions about Oura Ring 4, including upgrading, exchanges, membership details, and more. Also see Oura Ring 4 Shipping FAQs.
If you're setting up your Oura Ring 4 as a new or current member, see the instructions in Set Up an Oura Ring.
Upgrading to Oura Ring 4
While we don't have a discount or trade-in program in place for current Oura members, many of the new features we announced today are also available on previous generations of Oura Ring. We hope you enjoy the new app and new features, and when you're ready for a new ring, Oura Ring 4 is waiting for you.
If you do want Oura Ring 4 now, we recommend selecting a sizing kit as part of your purchase, even if you recently purchased your Oura Ring Gen3. This will help ensure the ideal fit.
Upgrade Discounts for Current Members
While we don't currently offer a trade-in program, current members can use their Refer a Friend discount for themselves.
To find your referral code:
- Open the menu from the upper left corner of your home screen
- Tap "Refer a Friend"> Select "Share your link"
- Send the link to yourself via text or email
- Click on the link to go to the Oura online store—your 10% discount will be automatically applied
- Choose your preferred Oura Ring 4 style
Exchanging Oura Ring Gen3 for Oura Ring 4
If you have recently made a Oura Ring purchase, see below for exchange options.
I've purchased but not received my Oura Ring
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If your order hasn't shipped yet, you can cancel it for a full refund by visiting My Account or chatting with our virtual assistant, Finn. After canceling, you can place a new order for Oura Ring 4 from the Oura online store or various retailers.
I've already received my Oura Ring
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If you’ve purchased your Oura Ring from the Oura online store recently and it has shipped, you can start your return here
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If you live outside of the US, Canada, Finland, Germany, or the UK, contact us to start the return process. Otherwise, use our self-service portal here
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If you purchased your Oura Ring from one of our retail partners, you are subject to their return and exchange policy. Please contact the retailer for more information. You cannot return or exchange a ring from a retail partner through Oura directly
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Direct exchanges at different prices are not possible, and you can't pay the cost difference to upgrade
The sizing for Oura Ring 4 is slightly different from Oura Ring Gen3. If you're switching between these different ring generations or uncertain about your size, make sure to use the right Oura Ring Sizing Kit for an accurate fit. The Oura Ring 4 Sizing Kit includes white ring sizers, and the Oura Ring Gen3 Sizing Kit includes black ring sizers.
Can I transfer my Oura Membership from Gen3 to Oura Ring 4?
Regardless of the type of membership you have, your Oura Membership will continue to work seamlessly with Oura Ring 4. Since your membership is tied to your Oura account (not the ring itself), all of your data and benefits will carry over. Once you pair your new Oura Ring 4, you'll see all your data in the Oura App.
Lifetime Membership Availability
There is no Lifetime Membership available to anyone purchasing or upgrading to Oura Ring 4. If you are an existing lifetime member, your membership is associated with your account and not your ring. Therefore, your current membership and all its benefits will carry over to your new Oura Ring 4 once you've paired it with your Oura App.
Gen2 Users
If you currently own an Oura Ring Gen2 and you purchase a new Oura Ring 4, you will be prompted to select a membership option when you pair your new ring. There are monthly and prepaid annual membership options available. There are no Lifetime Membership offers available. If you prefer to use your Oura App without a membership, we suggest continue using your Oura Ring Gen2.
Gifting Your Oura Ring
Once you receive your new Oura Ring 4, we encourage you to share the gift of health by passing your current Oura Ring to a friend or family member.
Oura Ring 4 Separation Issues
A small number of members have experienced their Oura Ring 4 side or outer cover separating. For more information and resolution steps, see Addressing Incidents of Oura Ring 4 Separating.
