All Oura products are covered by a limited warranty that protects the original end user purchaser from defects in material and workmanship for a specific duration, depending on your region. This article outlines what’s covered, how long your warranty lasts, and how our replacement process works.
Find more information about warranty coverage in our Terms of Use.
Warranty Coverage
What's covered under the Oura warranty?
How long is my Oura product covered?
How do I check if my Oura product can be replaced?
Replacements
What can I expect if my product is replaced?
Will my replacement be covered by warranty?
Can I change where my replacement is shipped?
Can I ship my replacement to a different country?
Will I be charged customs or duties?
After You Receive Your Replacement
Do I need to return my current product?
How do I set up my replacement ring?
Will my data transfer to the new ring?
Warranty Coverage
What's covered under the Oura Warranty?
The Oura limited warranty covers your Oura product against manufacturing defects under normal use.
Examples of scenarios not covered by our limited warranty:
- Lost or stolen products
- Normal wear and tear, such as scratches and dents caused by everyday handling
- Consumable parts, including batteries
- Secondhand purchases from an unauthorized reseller
The warranty applies to products purchased from the Oura online store or authorized retailers, unless otherwise noted.
How long is my Oura product covered?
Oura warrants to the original end user purchaser that new products are free from defects in material and workmanship for one year from the date of purchase. Certified refurbished products (purchased as refurbished through an authorized seller) are covered by a 90-day limited warranty from the date of purchaes. In some regions, local laws may require a longer warranty period. For example, many countries outside the US include a two-year warranty, and some offer even longer legal guarantee periods. When reviewing your case, our team will apply the coverage required by your country’s regulations.
Extended hardware coverage is available by adding an Extend Protection Plan during your original purchase through the Oura online store (US only). See the Extend Protection Plan FAQs for more information.
How do I check if my Oura product can be replaced?
If you're having an issue with your Oura product and think it might need to be replaced, contact us.
Our chatbot, Finn, can help you troubleshoot and, depending on eligibility, may be able to handle a replacement automatically. If your issue needs a closer look, Finn will connect you with a Member Care Representative through live chat or email. From there, our team will review your information and let you know how we can help.
To help our team look into your request as quickly as possible, please provide the following details
- Order Number (if purchased from the Oura online store): Located in your confirmation email or the My Orders portal.
- Issue Details: A brief description of what’s happening, including any troubleshooting you’ve already
- Visuals: Any photos or videos that help illustrate the issue
-
Model and Size of Oura Ring: Go to the My Devices page in the Oura App by tapping the
menu or
battery icon on the Today tab. Your ring size is also printed on the inside of the ring.
Replacements
What can I expect if my product is replaced?
If we’re able to replace your product, we’ll ship it to your confirmed address and send tracking details once it’s on the way. Most replacements arrive within 1–2 weeks after everything has been confirmed.
We aim to provide a replacement that’s comparable to your original product. Ring replacements are only available in the same model and size as your original ring.
Your replacement may be a like-new Oura Ring that’s been thoroughly cleaned, factory reset, and carefully tested to meet our high quality standards.
Will my replacement be covered by warranty?
If your product is still under warranty, coverage will transfer to your replacement:
- For new Oura products (purchased from the Oura online store or an authorized retailer):
- The replacement is covered for the remainder of your original warranty period by region, or 90 days from delivery, whichever is longer.
- For new certified refurbished Oura products (purchased as refurbished):
- The replacement is covered for the remainder of the original 90-day warranty, or 45 days from delivery, whichever is longer.
Can I change where my replacement is shipped?
We’re happy to ship your replacement to a different address. Confirm your original shipping address when contacting our team, in case we need it to locate your order.
Can I ship my replacement to a different country?
We can ship a replacement product to a different country as long as it's a country we currently ship to. You can find the most up-to-date list in our Supported Countries.
Will I be charged customs or duties?
Replacement rings are shipped as low-value replacement parts, so most countries don’t charge customs fees. However, some countries may apply a minimal import fee. We recommend checking your local laws for more information.
After You Receive Your Replacement
Do I need to return my current product?
You do not need to return your original Oura product unless our team instructs you to. You can dispose of it according to your local electronic waste guidelines or check out our Device Recycling Program.
How do I set up my replacement ring?
See Set Up an Oura Ring for instructions for setting up a replacement ring on an existing account.
Will my data transfer to the new ring?
Yes, all data previously synced to your Oura account will remain in your Oura App. Once your replacement is set up, it will automatically connect to your account. As long as your ring and app are connected via Bluetooth, your data will sync at least once every 24 hours.
