Below you'll find options for returning or exchanging Oura products.
Return or Exchange (Self-Service Portal)
Return or Exchange (Member Care Team)
Oura's Return Policy
More Information
Return or Exchange with the Self-Service Portal
Start a Return or Exchange
If you’re in the US, Australia, Canada, Finland, Germany, Japan, or the UK, you can return or exchange your Oura product through our self-service portal. Eligible orders will appear in the portal three days after they’ve shipped.
You will need your order number and the email address associated with your order. Your order number (SO-XXXXXXXX) is in your order confirmation email and on your invoice.
Choose Your Country
Select the return or exchange link for your country:
- United States
- Australia
- Canada (English and French)
- Finland (Finnish and English)
- Germany (German and English)
- Japan (Japanese and English)
- UK
Direct Oura Ring exchanges are only available for a different size of the same ring. If you want a different model or color, you will need to return your original ring for a refund within 30 days and place a new order.
Complete Your Return or Exchange
After processing a return or exchange through the self-service portal, you'll receive a prepaid shipping label. Please ship your Oura product back within 14 calendar days.
Returns should include everything from the original purchase. You can use any packaging, as long as the items are protected and secured.
Bring your labeled package to a drop-off location near you or mail it back. If you don't have a printer, bring your package and mobile return code to a designated drop-off location, and they'll print the label for you.
Oura Ring Charging Case Returns
If you’re returning an Oura Ring Charging Case, your return will include an additional battery label. This label must be attached to the outside of your package due to lithium battery shipping regulations.
Stelo Glucose Biosensors
Stelo Glucose Biosensors are currently available for purchase only in the US. As medical devices, they follow stricter guidelines and cannot be returned.
Return or Exchange with the Member Care Team
If you're located outside the US, Canada, Finland, Germany, Japan, or the UK, contact us for help with a return or exchange.
- For an exchange: include your original order number, as well as the desired size of the replacement ring
- Your order number (SO-XXXXXXXX) can be found in My Orders or in your order confirmation email
Note: We cannot process returns or exchanges from Russia at this time.
You can contact us here.
Oura's Return and Exchange Policy
See more information in our Return and Exchange FAQs.
We allow only one return or exchange per item. This means you can return your original product once for a refund, or exchange it once — for example, for a different size of the same ring.
A return for a refund is not available after an exchange has been completed.
For orders that include multiple items, returns and exchanges must be processed separately. If you'd like to return one item and exchange another within the same order, you’ll need to complete those as individual transactions.
