Troubleshooting Charging Issues

If your Oura Ring isn’t charging as expected, the following steps can help identify and resolve potential issues.

Oura Ring chargers are size- and generation-specific. The Oura Ring 4 charger cannot charge Oura Ring Gen2 or Gen3, and older generation chargers cannot charge Oura Ring 4.

The USB charging power cord is intended to be supplied by an external 5Vdc supply that complies with EN 62368-1 standard.

Troubleshooting Without the Ring on the Charger
Oura Ring 4 and Oura Ring Gen3
Oura Ring Gen2
Troubleshooting With the Ring on the Charger
Oura Ring 4 and Oura Ring Gen3
Oura Ring Gen2

You can purchase additional chargers directly from the Oura online store.

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Troubleshooting Without the Ring on the Charger

First, check the charger using the steps below.

Oura Ring 4

1. Connect the charger: connect the charging cable to a power source and the charger without placing the ring on the charger.

2. Check the charger light:

• If the charger light doesn't illuminate:
  • Try rotating each end of the charging cable 180º
  • Try using a different power source, such as a USB wall plug, laptop, or power brick
  • Try using a different USB-C cable
  • If the above steps don’t resolve the issue, the charger may have a problem. You can contact Member Care for assistance or purchase a standalone charging set from the Oura online store or select retailers
• If the charger light blinks red:
  • Try using a different power source, such as a USB wall plug, laptop, or power brick
  • If the above steps don’t resolve the issue, contact Member Care
    
• If the charger light illuminates white and then fades away, the charger is working as expected.
  • Move to the Troubleshooting With the Ring on the Charger section below

Oura Ring Gen3 Chargers

1. Connect the charger: connect the charging cable to a power source and the charger without placing the ring on the charger.

2. Check the charger light:

• If the charger light doesn't illuminate:
  • Rotate the USB-C end of the charging cable 180º
  • Try using a different power source, such as a USB wall plug, laptop, or power brick
  • Try using a different USB-C cable
  • If the above steps don’t resolve the issue, the charger may have a problem. You can contact Member Care for assistance or purchase a standalone charging set from the Oura online store or select retailers
• If the charger light blinks red or blinks erratically:
  • Contact Member Care for assistance
• If the charger light illuminates white and then fades away, the charger is working as expected.
  • Move to the Troubleshooting With the Ring on the Charger section below

Oura Ring Gen2 Chargers

1. Connect the charger: connect the charging cable to a power source and the charger without placing the ring on the charger.

2. Test with another USB-A cable:

• Place the metal end of a separate USB-A cable just above the charger light, where the ring usually sits, above the charger light, as displayed below
• Note: Make sure the metal portion of the cable is pushed up against the center of the charger. If the two aren't touching, the charger light won’t turn on

3. Check the charger light

• If the charger doesn't illuminate:
  • Rotate the USB-C end of the charging cable 180º
  • Try using a different power source, such as a USB wall plug, laptop, or power brick
  • Try using a different USB-C cable
  • If the above steps don't resolve the issue, the charger may have a problem. Contact Member Care and let us know which troubleshooting steps you've already taken
• If the charger light illuminates white and then fades away, the charger is working as expected.
  • Move to the Troubleshooting With the Ring on the Charger section below

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Troubleshooting With the Ring on the Charger

To continue troubleshooting, place the ring on the size- and generation-specific charger.

Oura Ring 4 and Oura Ring Gen3 Chargers

Oura Ring 4 and Gen3 chargers include a red-green-blue (RGB) light to indicate charging status. After placing the ring on the charger:

• If the charger light illuminates white and then fades away, this indicates everything's working
  • If the charger light doesn't illuminate, or if the issue still isn't resolved, Contact Member Care and let us know which troubleshooting steps you've already tried
• If the charger light blinks blue:
  • This indicates the ring isn't currently paired to a device and is ready to connect via Bluetooth. This can occur:
    • When setting up the ring for the first time
    • After performing a factory reset
• If the charger light blinks red:
  • For Oura Ring 4 chargers
    • Contact Member Care and let us know which troubleshooting steps you've already tried
  • For Oura Ring Gen3 chargers
    • Take the ring on and off the charger a few times to see if you're able to establish a proper charging connection (look for a flashing white light) 
    • Make sure your ring has the latest firmware installed
      • A message will appear at the top of your Oura App's home screen if a firmware update is available
    • If the light is still blinking red, try performing a factory reset on the ring
    • If the factory reset doesn't resolve the issue, Contact Member Care and let us know which troubleshooting steps you've already tried

Oura Ring Gen2 Chargers

After placing the ring on the charger:

• If the charger light illuminates white and then fades away, this indicates everything's working
• If the charger light doesn't illuminate, or if the issue still isn't resolved, Contact Member Care and let us know which troubleshooting steps you've already tried

You can contact our Member Care Team here.