If you are having trouble syncing data between Oura and a third-party app, please try the following troubleshooting steps.
Reset Integration
Please make sure your phone is on the latest version of its operating system, and follow these steps:
- Open the Oura App
- Tap the menu
in the upper-left corner
- Tap Settings
- Scroll down to "Data Sharing" and select the appropriate app integration
- Turn all the settings switches off and then turn them back on
As a final step, turn your device on and off again before trying to import another activity through the integration.
Reinstall Oura App
To backup and reinstall the Oura App:
- Open the Oura App
- Select the menu
- Tap Settings
- Scroll down to "Account"
- Select "Back up all data"
- When the back up is finished, uninstall and reinstall the Oura App
Other Troubleshooting
If you link your Oura App to a third party app such as Apple Health or Health Connect by Android, your height, weight, age, and sex will be imported from those apps into Oura, and you will not be able to edit them unless you unlink the apps.
The Oura App might not import data from integrations if both apps were not opened before midnight, if "Background App Refresh" is disabled, or if "Lower Power Mode" is enabled. Open both Oura and the integrated app at least once a day to prevent this.
If you have trouble syncing your activity data, verify that "Date Added" matches the date on which the activity occurred. If the imported activity includes calorie data, try editing the calorie info through the app used to track your activity.
When tracking activity, Oura only records your active calories. These calories include the calories you burn during exercise and not your Basal Metabolic Rate (BMR, the number of calories required to keep your body functioning while at rest). Other fitness trackers and health apps will combine active calories and BMR. As a result, their calorie burn estimations may differ slightly from Oura's.
If you still require assistance after trying these troubleshooting steps, please contact us.
You can contact our Member Care Team here.
