General FAQs

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Below, you’ll find answers to our most frequently asked questions. If you’re brand new to Oura, this is a great place to start. First, we share top questions related to our newest product release, the Oura Ring Generation 3. Below that, we share answers to common questions that apply to both Gen2 and Gen3 models.

If you can’t find what you’re looking for below, the good news is we have other, tailored FAQ articles on our home page. Our team is often available if you need us, so if you can’t find what you’re looking for within our Help Center, please reach out to us here. We’ll follow up with you within 24-48 hours, Monday through Friday.

Generation 3 Top Qs:

What’s the difference between the Oura Ring Generation 2 and Generation 3? 

The Generation 2 and Generation 3 Oura Rings have the exact same exterior look and feel—however, Gen3 comes packed with an entirely new set of advanced interior technology, including an evolved LED and temperature sensor configuration, as well as 32x the memory capacity of Gen2. To keep it simple, Gen3 comes in a single style: Heritage. We decided to prioritize the clean and minimal Heritage design, which has stood the test of time as our most popular style and represents the origin of our brand.

The upgraded technology built into Gen3 is what unlocks cutting-edge features such as daytime and workout heart rate, period prediction, advanced sleep tracking, and an entirely new library of science-backed videos and guided wellness sessions, among so much more. To learn more about the difference between Generations 2 and 3, as well as what Gen3 can enable in the future, check out this article.

Icon_Error__2_.png Keep in mind that the Generation 3 Oura Ring comes coupled with an Oura Membership, which is required to take full advantage of our suite of features being released onto the Gen3 ring hardware. Oura Membership only applies to the Gen3 ring. You do not need to purchase an Oura Membership to continue using a Gen2 ring, nor is it possible to add the benefits of Oura Membership onto a Gen2 ring. To learn more about Oura Membership and what it entails, please visit us here

Why does Generation 3 come with a Membership fee now? Can I use Generation 3 without the Membership fee?

To learn more about all things Oura Membership, please visit our Oura Membership FAQs. In short, Generation 3 comes coupled with a monthly membership to deliver on the requests of our community and channel optimal value into their overall experience with us by routinely launching innovative features, relevant content, personalized avenues, and more. Membership also helps us invest back into our clinical research on the most pressing health problems, helping us to continue capitalizing on the full potential of our product technology. Please note that Oura Membership only applies to the Oura Ring Generation 3. You do not need to purchase an Oura Membership to continue using a Generation 2 ring, nor is it possible to add the benefits of Oura Membership onto a Generation 2 ring. 

While you won’t be able to retain the same Oura experience without a membership, we’re giving all our new community members a 6-month free trial that’ll start when they pair their ring and app for the first time.

Icon_Error__2_.png Keep in mind that without an Oura Membership, you’ll only be able to see your three daily Oura Scores, ring battery, basic profile information, and app settings. All your contributors, tailored insights, features, in-app content, among other dimensions of your Oura app and experience will be locked.

Icon_Tip__1_.png If you’re an existing Oura Ring member and took advantage of your lifetime eligibility offer, the monthly cost of your membership does not apply in your circumstance.

Will Generation 2 continue to be supported by Oura Ring’s support team and undergo routine software and firmware updates?

If you’re currently a Generation 2 Oura Ring Member and decide to stick with your Gen2 ring without upgrading to Gen3, we’ll continue to support your product with routine software and firmware updates.

You’ll still have access to the same features currently available on your Gen2 ring—however, because there are extensive technological differences between Gen2 and Gen3, as we continue to release new features, many of them may not be available on Gen2 due to limitations in its interior hardware (i.e., sensors, memory, etc.). Keep in mind, the following newly announced features listed in our article here are limited to Gen3 only due to such limitations:

Daytime Heart Rate

Live Heart Rate

Restorative Time

Period Prediction

Workout Heart Rate

Advanced Sleep Staging Algorithm

Blood Oxygen Measurement SpO2

Guided Audio Sessions, Educational Videos, and Slideshows

Icon_Error__2_.png Following the release of Gen3, only unguided sessions will be available as part of Oura’s Moment feature in Gen2 rings. This is because all existing and emerging guided audio offerings from Oura are being merged into the newest expansion of the Oura app, the Explore tab. The Explore tab will house all guided audio, educational videos, and slideshows made possible with our Gen3 technology and Oura Membership that comes coupled with.

Once I place my pre-order for Generation 3, how long will it take for my Oura Ring to arrive?

For full details, please check out our Shipping FAQs. Once you receive an order confirmation from our team following your Gen3 purchase, you can expect your new sizing kit to be delivered within 7 days.

After you go through our sizing process and confirm your size, you can expect your Oura Ring to arrive at your doorstep approximately 1-2 weeks after receiving a shipping confirmation email from us. Keep in mind, we won't officially start shipping Gen3 rings until November 15th, 2021—so if you happen to confirm your ring size before then, the 1-2 week wait time for ring delivery doesn't apply until this date is reached. Please note that delivery times for Gen 3 can vary depending on stock and fulfillment availability due to high demand, your location in the world, and if you’re a returning Oura Ring member or brand new to our community.

We appreciate your patience as we work to get all Oura community members our newest product as soon as possible.

If I currently have an Oura Ring Generation 2, what's the best way to upgrade to Generation 3?

If you're planning to upgrade to the new Oura Ring Generation 3, please be sure to use the personalized discount link we're sharing with you both in-app and via email later today (October 26th, 2021)—in case you don't see your in-app notification. If you purchase an Oura Ring without your personalized link, you will not receive the discount. Your personalized link to upgrade will expire on November 29th, 2021, so please be sure to take advantage of it before it expires.

Keep in mind, all current Generation 2 members are eligible for a Lifetime Oura Membership, which is also why it's essential to use your personalized discount link when upgrading to Generation 3. To learn more about Lifetime Membership, please visit us here. Your Lifetime Oura Membership offer should be reflected during your checkout process if you follow the steps shared above. Please place your Generation 3 order using the same email address associated with your current Oura account.

General FAQs:

How does the sizing kit process work?

When you go to buy your Oura Ring, we automatically opt you in for receiving a free sizing kit, which will be delivered to you first. Here’s what you can expect:

1. Finalize purchase and receive an order confirmation via email.

2. Receive sizing kit shipping confirmation via email.

3. Sizing kit will be delivered to you within 7 days of receiving your shipping confirmation.

4. Follow our sizing kit steps!

5. Confirm your Oura Ring size.

6. Receive Oura Ring shipping confirmation via email.

7. Your Oura Ring will be delivered to you within ~ 2 weeks of receiving your shipping confirmation, under normal circumstances.

Icon_Error__2_.png Due to high demand for Generation 3, we expect this delivery timeline to be 2-3 weeks, which is subject to change based on availability. Please keep in mind that depending on your location in the world, this timeline may vary as well.

Things to Keep in Mind:

 By going through our sizing kit process, you’ll be able to find your ideal Oura Ring size that optimizes for a secure fit and accuracy. Because Oura Ring sizes differ from traditional US and international ring sizes, it’s essential for you to go through our sizing kit process before confirming your ring size online. We want to ensure you have the best possible experience using Oura, which starts with a fantastic fit and enables accurate and reliable data insights.

The sizing kit you receive will have step-by-step instructions located inside, as well as a link and QR code that’ll take you to our short and sweet sizing video. Feel free to watch it here. Lastly, it’ll include a link you can use to confirm your Oura Ring size online once you’re ready.

For more information, please visit our Tips for Determining Your Oura Ring Size article, which also includes best practices at the bottom.

Which devices and operating systems (OS) is the Oura app compatible with?

The Oura App is supported on iOS devices running Apple iOS 13 and higher, or Android devices running Android 7.0 and higher with Google Play services. Your device must support Bluetooth 4.0. Check out more details on Oura device compatibility here.

Can Oura sync with Apple Health or Google Fit?

Yes! iOS users can link their Oura accounts to Apple Health, while Android users can link their Oura accounts to Google Fit. By syncing with either of these platforms, you’ll be able to merge all of your workouts, healthy movement, and health insights into one place. For more information, please check out our articles on Apple Health and Google Fit integrations.

How long does the Oura Ring battery last?

On average, the Oura Ring battery lasts 4-7 days on a full charge. This will vary depending on the lifespan of your ring, as well as how often you use daytime or live features such as taking a Moment or a nap, listening to a Sleep Sound, etc. To get the most out of your battery’s lifespan and enhance its longevity, check out our tips and best practices.

Is the Oura Ring waterproof?

The Oura Ring is water-resistant up to 100 meters (~330 feet).

Oura’s water resistance grade applies to normal usage. Meaning, you can wear it while partaking in recreational diving (e.g. snorkeling). However, we don’t recommend using your ring while scuba diving or keeping it submerged underwater for over 12 hours.

Can Oura detect COVID-19?

Oura is not a medical device and is not intended to diagnose, treat, cure, monitor, or prevent particular diseases or conditions.

However, several members of our Oura community have shared their stories with us, demonstrating how they’ve used their Oura Ring to spot COVID-19 symptoms ahead of time and appropriately monitor their condition after being diagnosed.

In Oura’s large-scale study conducted at the University of California, San Francisco (UCSF), TemPredict, final conclusions revealed that Oura’s continuous temperature monitoring could make it an effective tool for fever monitoring and early illness detection. In UCSF’s analysis of 50 COVID-19 cases, Oura Ring temperature data could spot pre-symptomatic signs of a fever in 76% of people by flagging when an individual was deviating from their normal temperature patterns. You can learn more about the study here, and how you can begin to use Oura to help you monitor future emerging sickness here.

Does Oura account for time zone changes?

Yes, your Oura Ring will synchronize to your device’s local time once your ring and Oura app connect over Bluetooth in the new time zone you’ve entered.

You’ll need to ensure that (1) Bluetooth is enabled on your device, (2) proper connection between your ring and app is established, and (3) your device’s OS is fully up to date for time zone changes to be reflected. Check out this article to learn more, or if you have remaining questions.

What is restricted mode?

Restricted mode protects your information in case an unwanted party gets ahold of your Oura Ring and attempts to pair it with their device.

If the Oura app notifies you it’s in Restricted Mode, you'll need to reset your ring to its factory settings in order to continue using it.

Restricted mode can also be activated if you attempt to pair your ring to a new device without performing a factory reset on it first. Please avoid pairing your ring to more than one device at a time and if you’d like to switch devices, be sure to perform a factory reset first.

What is the crown icon?

Any day your Sleep, Readiness, or Activity Scores meet or exceed 85, it’ll be marked with a crown in your Oura calendar. If you’re stellar enough to have more than one of your scores reach at or above 85 on a given day, it’ll be reflected in the number of filled ellipses below each crown icon. To access your Oura calendar, tap ‘Today’ at the top of your Home Icon_Home.png tab.

If you’re curious to learn more about your scores, their contributors, and how you can approach receiving more crowns, please check out this section of articles.

Can I wear my Oura Ring only at night?

Yes. However, you may miss out on useful activity data that loop into your other scores, and your Oura experience may seem incomplete as a result.

The more you wear your Oura Ring, the more Oura will be able to capture a holistic picture of you and reflect it back through meaningful data and insights. Because Oura is tailored to you, we recommend to all Oura Members they wear their rings 24/7 for optimal accuracy and personalization.

In the Oura Ring Generation 3, your ring and app come equipped with a full stack of new features you’ll be able to take advantage of by wearing your ring 24/7. This includes 24-hour heart rate tracking via Daytime Heart Rate, Period Prediction, an entire new tab in the Oura app where you can listen to guided meditations, watch science-backed educational videos, receive personalized tips on how to build healthier habits based on your body signals, and more.

Can I wear my Oura Ring while working out?

Yes, you can wear your Oura Ring throughout all your workouts and movement routines. Oura can even automatically track over 40 unique activity types, such as HIIT, yoga, and gardening—without you having to lift a finger.

However, we don't recommend wearing your Oura Ring while lifting heavy weights, as it may get scratched.

Does Oura have a smart alarm?

The Oura Ring does not have a smart alarm feature, nor does it use sounds, lights, vibrations, or other alert functions.

However, Oura can share the following notifications with you, if you’d like.

 Reminder to charge your rind when your battery is low

 Reminder to move when you’ve been inactive for 50 minutes

 Reminder to start winding down 2 hours before your ideal bedtime window, based on your best night’s sleep

 Status of your activity progress throughout each day

New insight availability, based on your personalized trends and achievements across sleep, recovery, and activity

You can set these up by navigating to the hamburger menu in the upper left-hand corner of your Home Icon_Home.png tab > tap ‘Settings’ > ‘Notifications’ > toggle on or off those which apply.

How can I find a lost ring?

If you’ve lost your ring and it has battery remaining, you can use the app Find My Bluetooth Device in an attempt to track it down. Otherwise, you can reach out to our team here so we can assist you with best next steps.

What should I do if I want to stop wearing my ring for a bit?

If you plan on taking a break from wearing your Oura Ring for more than 2 weeks, we recommend putting it into power saving mode to prevent any potential battery deterioration.

To enable power saving mode, follow the steps we’ve outlined here. Keep in mind that storing your Oura Ring for an extended period of time (2+ weeks) without enabling power saving mode first may affect the longevity of your battery and its performance. As a consumable component of our product, batteries are not covered under Oura’s Limited Warranty of 1-2 years—depending on your geographic location and ring model.

How do I know which Oura Ring Generation I have? 

If you're unsure of which Oura Ring Generation you currently own, you can tap the battery Icon_Ring_Battery.png icon in the upper right-hand corner of your Home Icon_Home.png tab and swipe left. You'll find it listed beneath 'Model and size,' directly below the image of your ring.

If you have more than one Oura Ring currently on-hand (e.g., in the case you're upgrading to a new generation or model), you can follow the steps below to help identify which ring is which. This can be helpful if you're purchased, for example, the same model and finish for both Gen2 and Gen3. 

1. Place one of your rings on its charger, then check your Oura app to see whether or not charging is actively taking place.
2. Once you’ve established a charging connection, tap the battery Icon_Ring_Battery.png icon in the upper right-hand corner of the Home Icon_Home.png tab and swipe left. You'll find its generation listed beneath 'Model and size,' directly below the image of your ring.
3. Repeat for your other ring.

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