Make Changes to Your Oura Ring Order

Canceling Your Order

If you’d like to cancel your ring order, please contact our team.

Updating Your Order

If you’d like to update the finish (i.e., color) or size of your ring, please contact our support team.

Icon_Error__1_.png Keep in mind, changes to your Oura Ring order must be made before you update your ring size at ouraring.com/sizing. If your ring has already shipped and you’d still like to make changes to your ring finish or size, you’ll need to wait until your ring arrives, then submit a request to start an exchange. To start your exchange process, please contact our team!

Updating Address Details for an Order that has Shipped

To change the shipping address for an order that has already shipped, please contact the carrier found in your shipping confirmation email. The name of the carrier will be listed below your order number, next to your tracking number. 

Icon_Tip__1_.png In this article beneath 'Which carriers does Oura use,' you'll find direct links to each of our carrier websites. These are listed for your convenience, in case you're having trouble getting in touch with your carrier's support team. For DHL Globalmail & DHL GLOBAL MAIL shipments please contact our team directly, as these carriers don’t allow manual updates on your behalf. We'll be happy to lend a hand in this process. 

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