Experiencing issues with your charger? Try out these troubleshooting steps.
Initial Troubleshooting Steps
- Ensure your ring is properly connected and aligned on the size-specific charging dock.
- Try a different USB-A to USB-C charging cable
- Turn the USB-C cable 180 degrees, and reinsert in the ring charger.
- Try using a different power brick and/or power source
The Ring or The Charger?
If the initial troubleshooting steps didn't work, the next step is to determine if it is the ring or charger that is having issues. You can find out with a simple home charger test. To perform the test, start by plugging the charger cable to a power source. Next, place the metal end of another USB cable in front of where the ring usually sits, above the light, as displayed in the graphic below.
Does the charger light turn on? If it does, your charger is functional, and your ring may be the issue. If this is the case, submit a request, provide a picture of your charger test, and our team will get right on it!