Firmware Update Issues
You may run into trouble while updating your ring’s firmware. This article offers several tips for times when you encounter issues. To begin, ensure the following:
- Ensure your ring's battery level is at least 50% when attempting to update your firmware.
- Ensure your ring is connected throughout the updating process—don’t close the app or toggle your Bluetooth on/off while the update is taking place.
- Ensure your device's screen stays unlocked during the update to prevent potential interruptions.
If you troubleshoot for each of these and are still having trouble updating your firmware, proceed to the following section.
Tips For Updating Your Firmware
1. Make sure both your device and Oura Ring are completely charged. To check your ring’s battery level, select the ring in the upper right-hand corner of the Home tab.
2. Ensure your device’s operating system is up to date. You can check this by opening your device’s Settings.
For iOS Users
- Go to Settings.
- Select General > Software Update.
- If a software update is available, update your device’s OS (operating system) and try re-opening your Oura app once this process is complete.
For Android Users
- Open Settings.
- Select About Device or About Phone > System Update.
- If a system update is available, update your device’s OS (operating system) and try re-opening your Oura app once this process is complete.
3.) Restart your device.
4.) Wear your ring on your finger, holding your phone with the same hand, and start the firmware update. Some users have reported success after multiple attempts.
Tips For Updating Your Firmware Cont.
Complete a backup by first by tapping the menu on the Home tab > Settings > Back up all data.
After completing these steps, follow the instructions below.
- Delete the Oura app from your device.
- Reinstall the Oura app.
- Place your ring on the charger, ensuring the small light on the front of the charger appears.
- Go to your device's Bluetooth settings.
- Locate your ring in the list of connected Bluetooth devices (e.g., “oura_A038xxxxxxxx”) and tap the ⓘ to unpair/forget the device.
- Unpair other connected Bluetooth devices to eliminate potential interference with the Bluetooth signal.
- Relaunch the Oura app. In doing so, the ring and app connection should reinitialize.
- Place the ring on your finger, and while holding your device in the same hand that your ring is on, attempt the firmware update.
Additional Troubleshooting Tips
- Attempt the firmware update in a room where the signal interference is low (no other devices nearby).
- If you’re unable to see the firmware update, uninstall and reinstall the Oura app. The firmware update should be available on the Home tab after you finish reinstalling the app.
- Attempt to update the firmware on a different device (e.g., a tablet).
If the issue persists, please contact our team here.