Payment Issues

Are you experiencing troubles trying to order the ring? Try these solutions.

1. Check that you're not using a debit card

  • Our payment options: credit card and PayPal

2. Check your payment details

  • Please check that the payment details you've entered are correct (for example, address and zipcode)
  • Make sure that the billing address you've provided is the address associated with your credit card

3. Pay with another credit

  • If possible, try another credit card

4. Pay with Paypal

  • If you have a PayPal account, try using that to pre-order. If you don't have an account, you can create one here

5. If nothing else works, send us a message

If you're having trouble pre-ordering the ring and you've tried the solutions suggested in this document, send us a message by opening the chat window at the bottom right corner or submit a ticket at https://ouraringhelp.zendesk.com/hc/en-us/requests/new. Please note that response times may be longer during weekends and holidays. If you're trying to use a coupon code that expires while you're waiting for an answer from us, don't worry. We'll figure something out.

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