Can I Transfer My Ring to a New User?
You may transfer your Oura ring to a new user. In order to do so, please follow the steps below.
1. Back up your Oura data. To do so, open the Oura app, tap the menu in the upper left-hand corner of the home tab (☰), tap 'Settings', and then tap 'Back up' all data below your account's email address.
2. Next, perform a factory reset on your ring. Start by tapping the ring icon in the upper right-hand corner of the Oura home tab. Swipe left. Scroll down and tap 'Factory reset' below Tools.
3. Finally, remove the Bluetooth pairing between the ring and phone. Begin by completely closing the Oura app. Then, navigate to your phone's Bluetooth settings. Locate your ring in the list of connected devices and tap the 'i' to unpair or forget the ring.
If you're having trouble transferring your ring, feel free to contact our support team. Submit a request using this link.