Trouble Connecting After Reinstalling the App
Once the ring has been activated, and is no longer in its factory state, you may need to connect it to the charger and reconnect it with the app again.
Trouble connecting? Follow these steps:
- Launch the freshly installed Oura app.
- Sign in using your Oura account details.
- Connect the ring to the charger. Follow the app instructions to pair the ring and the app.
- Wait for your ring and app to connect.
If you're switching phones and installing the app on a new device, please close or delete the app from your previous device before connecting to the new one.
Note: If you're switching from iOS to Android or vice-versa, and you're installing the app on a new device, your data history won't be transferred to the new app. To see your data history, sign into Oura on the web.