See below for solutions to common problems with your Oura App features.
The intended use and setup of an Oura Ring should consist of the following: one ring, one account, one device. If there are multiple users or data sources feeding into the same account, this leads to missing data, connectivity issues, or even accelerated battery consumption.
Android Connection Issues
"Something went wrong" Error
Payment Issues
Troubleshooting Oura Notifications
Sharing Reports Troubleshooting
Blood Oxygen Sensing (SpO2) Troubleshooting
Android Connection Issues
If you are using an Android device:
- Open your device’s "Settings" > "Apps" > "Oura" > "Permissions" > "Location" needs to be enabled
- Clear the Bluetooth cache
If you are using Android 12 or higher, you'll need to enable permissions for nearby devices before Bluetooth will connect:
- On your phone, open Settings > Apps > Oura App
- If "Oura App" is not displayed, tap See all apps, then choose the Oura App
- Tap Permissions > Nearby devices > Allow
See the Troubleshooting Connection Issues article for more information.
"Something went wrong" Error
If you're upgrading your iPhone and connecting from a newer iOS device, you may receive an error message stating "Something went wrong". If this happens:
- Make sure your Oura Ring is completely disconnected from the Bluetooth on your old device, and the app is uninstalled on your old device
- Uninstall and reinstall the Oura App on your new device
See the Set Up an Oura Ring article for more information.
Payment Issues
If you're having difficulty completing your order, please try the following:
- Ensure that you're using an accepted credit or debit card issued by Visa, Mastercard, or American Express (we do not accept Discover cards)
- Check your payment details: Ensure that the billing address you've provided is the address associated with your credit card
- Try a different credit card
- Pay using PayPal
Please contact our team if you are still experiencing payment issues.
See the Purchase an Oura Ring article for more information.
Troubleshooting Oura Notifications
If you're not receiving notifications from the Oura App:
- Toggle all five notification settings off and then back on in the Oura App settings
- Toggle your device's Bluetooth on and off
- Restart your device
- Make sure your ring is not in Airplane Mode
- Ensure that your ring and the Oura App have synced at least once during the day
See the Manage Your Notifications article for more information.
Sharing Reports Troubleshooting
If you are having trouble sharing your report directly to Facebook or Twitter, try the following:
- Save the photo to your device
- Open the Twitter or Facebook app and create a new post
- Select the photo from your library
See the Oura Reports article for more information.
Blood Oxygen Sensing (SpO2) Troubleshooting
If you are not seeing any blood oxygenation data after a sleep period of three hours or more, try the following:
- Ensure that you have the latest app software and ring firmware installed
- Charge your ring to at least 30% before going to bed
- Ensure that your ring fits snugly, and that the LED sensors are on the underside (palm-side) of your finger
- Make sure that your ring is not in Airplane Mode
- Turn on your device's Bluetooth to enable your ring to sync data with the Oura App
See our Blood Oxygen Sensing (SpO2) article for more information.
